Reviews
A great car-buying experience
Everyone was extremely helpful, friendly & professional. Everything was handled quickly & efficiently. This was probably one of the best/easiest car-buying experiences that I've ever had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Most pleasurable and positive dealership experience ever.
Highly recommend salesman Baz, typically NOT a fan of dealerships but Brown's Fairfax Mazda was different - helpful not pushy, thoughtful and considerate. BUY HAPPY
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Very good experience
The whole process was very easy and Richard was very friendly and made me feel like my vehicle and business mattered. I was happy with the repairs and Richard walked me through any repairs that would be coming up in the near future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Trusting advice
I find a trusting person is alway hard to find Richard is a diamond in the ruff thank you for all that you do! I have two Mazda. To be truly honest I can always call Richard for advice he always has a monument when sitting in the waiting area he always treats everyone with dignity. If you need something Richard is your guy. Thank you for your service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jones, thanks so much for taking the time to share your feedback with us! Richard is a valuable member of our team and he will be grateful to read the nice comments you left him. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Used car purchase.
We had a very positive experience shopping for a used car. Rickey Lawrenson was very helpful and not high pressure. Would go back in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review, Terry. We're glad to have Rickey on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great service rendered
Staffs warm and friendly; very professional and well trained. Ambience is cool; clients won't feel cooped up while waiting for the job to get done. Fast and reliable service. Will definitely recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, Trey Rodgers - GM - trey.rodgers@brownscar.com
Great experience buying my first car
Rick Lawrenson helped me find the perfect certified/pre-owned Mazda for me, at a good price. He took all the stress out of buying my first car. If you can, seek him out when you get there. He won't steer you wrong.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com
Used car
Rick was 100% a professional and expert in the car buying business. Thanks for the o great service. We will be returning customers. Brown Mazda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Smith for taking the time to let us know about your great experience with Rick! We appreciate your business and look forward to working with you again. All the best, Trey Rodgers - GM - trey.rodgers@brownscar.com
Easy to work with
We were genuinely surprised with how nice the cx9 was. We drove I think every three row suv on the market minus the Subaru ascent and the kia/Hyundai offering, most were lifeless and the acura and lexus hybrid offerings were super underwhelming. The only thing that really out paced the cx9 was a Mercedes Benz gls. But that was literally double the price and close to triple if you opt for the v8. With regards to sales, Gino did everything right and made our buying experience swift and convenient. Test drive through purchase in total probably spent only an hour in your building. You have an excellent staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
AMAZING
There is so much I can say from walking in the front door feeling like friends and not just someone buying a car, second everyone was so understanding and helped us to make sure we left with the car we wanted and could afford., I will never go anywhere else.. Mazda for Life
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car