Safford Mazda Fairfax

Work on my car was done quite fast, the only thing that was not done it was the issue with the RPMS while the AC is off would drop

Friendly, courteous staff. Work was completed within the time estimated. Very comfortable waiting area with good coffee, which was appreciated.

The staff were all friendly and I was well taken care of. I will definitely return.

Brought my new car to the service department at 9:00 am for my free "First Service" appointment - oil change and tire rotation. There were 7 cars in line ahead of me in the service bay. I sat in my car (since I was blocking traffic) for a few minutes and no one approached or offered any information. I went inside and after waiting a few minutes was asked my name and was told they were pretty busy and the service would take "at least 2 and a half hours". No apologies, no explanation. Why make appointments if they don't mean anything? Will not be going back.

Eva and Peter were very helpful, bought 2 new Mazda CX90 . they make process nice and simple easy, highly recommend .

Michael from service department is great to work with, if you go here which I don’t recommend ask for Michael. Reason for 1 star is Janete Jamerson, unprofessional individual who definitely should not be exposed to customer relations

My husband and I bought a used car from this dealership, and at first the interactions were great. Dominique and Jacques answered all our questions, worked with us to get a loan that met our financial needs, and provided everything we needed to complete our purchase. However, when we went back there to finalize the purchase, we worked with some other guys instead who were AWFUL. Apparently, neither Dominique nor Jacques was in the office that day, and nobody else there seemed to have any information about what we'd discussed the previous day. The first guy we worked with was completely tech illiterate and kept trying to TAKE MY PHONE to show me, extremely slowly, how to access the wireless network and then the Mazda app even though I'd ALREADY DONE both of those things. He also told us the same stuff multiple times, and then he tried to guilt us into giving them a good rating on the feedback survey. The other guy, the one responsible for all the paperwork, kept bouncing in and out of the room because he was apparently doing other things while he was "helping" us; we sat there for a good half hour at LEAST because he was on the phone for some other customer entirely. So that was bad enough. But later on, we discovered that in all the documents they'd had us sign in a rush, one or two things were missing and we had questions about a few of them. Unfortunately, once we'd driven away with the car, they were no longer willing to reply to any of our communications. Dominique's primary method of communicating with us was via text, so we texted him multiple times but got no response. We left multiple voicemails, no reply and they never actually picked up. Emails got no response, either. As soon as they had our money, they became totally unresponsive. The only reason I gave 2 stars instead of 1 is that when the original guys were actually talking to us, they really did a good hustle to do what we needed to do to buy the car. The rest was 1-star "service" for sure.

Do not do business or buy from this dealer. About a week ago I traded in my car for a pre-owned they had on their lot. The car I traded in had a few modifications to it, one of them being aftermarket wheels. I made it very clear to my sales guy that I was going to bring the stock/original wheels back to the dealership and take my aftermarket wheels with me. When I asked why it wasn’t in the “we owe you” section that we signed, he made up some excuse and reassured me that if I was back in a few days, there would be no issues. I called multiple times to try and schedule the exchange, and go no response back. Then they proceeded to sell the car before I could get back there with the stocks (3-4 days). Now they’re telling me those conversations never happened and they don’t have it in writing anywhere. Sketchy place that doesn’t care about their customers. Beware

We want to thank Luke Thornton for a wonderful purchase experience. Dealing with Luke can only be described as exceptional. Luke went out of his way to accommodate our every need and make our experience as pleasant and easy as possible. Thank you Luke.

DO NOT trust this dealership! Financial specialist Jason R. put an extended warranty ($5400) into our contract without explicitly explaining what it was or offering an option to decline when setting up our monthly payment options. It wasn’t until my husband and I sat down and thoroughly looked through the paperwork to understand why the cost was SO much higher than reviewed on the floor that we realized this OPTIONAL feature was added onto our plan WITHOUT OUR CONSENT OR KNOWLEDGE. We IMMEDIATELY cancelled the plan both in writing and in person. All within 48 hours of the sale. When we met with Jason in person, he was argumentative and dismissive of our decision to cancel- saying “no one EVER says no” and insisting we were making a mistake. We shouldn’t have had to battle to remove an UNWANTED, unexplained warranty that we didn’t even request. It was SHADY salesmanship to the T. My husband even had to go back inside before we left to request a copy of the cancellation since we were not given one (which good thing- turns out we needed it). After a month of no updates, I went back to Mazda and manager Jake explained it took 4-8 weeks and assured the money would be deposited. No further contact or refund approaching 13 weeks. Cue the plethora of back and forth emails that followed— most dismissive— non of which the GM Trey R. responded to. I had to reference the breech of contract multiple times (far past the 30 day guarantee refund) and my desire to look into legal support to finally get answers and well, finally the refund. FINALLY got a refund on a warranty I cancelled 15 weeks after the request. What an absolute headache that could have been avoided with just standard, good practice. As a first time car buyer, I failed putting my trust is Mazda. Guess that’s why they warn you not to trust salesmen, right?