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Safford Subaru

(1,670 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
New (703) 659-4195 (703) 659-4195
Used (703) 643-4962 (703) 643-4962
Service (703) 313-2797 (703) 313-2797

Reviews

(1,670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Subaru from DealerRater.

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Lack of attention and unsatisfactory customer service.

Lack of attention and unsatisfactory customer service. Forgot to balance tires and wheel lock key left out of the glove. Have to return twice to the dealership on the same day to get things done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They didn’t let me test drive the car til I pretty much

They didn’t let me test drive the car til I pretty much bought it I feel like that should be done first before getting the approval dealerships are more concerned about approval instead of making sure that vehicle is the car the person wants and no issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I'm not a fan of using dealerships, but I've never had a

I'm not a fan of using dealerships, but I've never had a problem with this one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Incredible experience from start to finish!

Incredible experience from start to finish! They were helpful and got me what I needed; no extra services or scams.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Safford Brown (SB) is a great dealership.

Safford Brown (SB) is a great dealership. They were able to order a BRZ tS when another dealership closer to me was unable to. I service my 'tS' at SB even though there is a closer dealership - SB is worth the extra miles. They have serviced my car several times now and I am extremely satisfied with their services and facilities. I highly recommend Safford Brown to anyone looking for the purchase of a Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I have always found this dealership to be helpful and

I have always found this dealership to be helpful and help me to understand anything that I might find confusing. During my last visit Christian Guevara was extremely helpful. I arrived at the dealership to drop off my car and could not find my key fob. He helped me search for it and found it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We are thoroughly enjoying our 2019 Forester.

We are thoroughly enjoying our 2019 Forester. We are especially thankful for Meredith Eden in Service Department. She always extends herself. She is so nice, very knowledgeable, and always explains things to us. She always makes time for us, and has a wonderful personality. We are always happy to see her. The best!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service as always, thanks, thanks, thanks, thanks,

Great service as always, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Easy to schedule outstanding service great service rider

Easy to schedule outstanding service great service rider and kept me updated the whole time as to when the car would be ready as to any other services it would possibly need

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I use a cane and made to stand several minutes before i

I use a cane and made to stand several minutes before i finally decided to take it upon myself to sit down in waiting room

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.