Reviews
Seamless to me.
Seamless to me. All went as planned. Did not up sell. It was great. Explained everything well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They got an urgent repair done in time for me to make my
They got an urgent repair done in time for me to make my trip. Very responsive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Drew and Grayson made all things right for an excellent
Drew and Grayson made all things right for an excellent experience for our annual state inspection.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dealership is ill equipped to manage electronic
Dealership is ill equipped to manage electronic transactions for those purchasing a vehicle remotely. They also exhibit scattered and poor communication amongst staff members, a lack of information sharing regarding extra fees that were incurred during transactions, a lack of information regarding the financing process, and overall a lack of customer service and empathy for active duty military members relocating and purchasing a vehicle from them.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Meredith and the mechanics were very accommodating and
Meredith and the mechanics were very accommodating and thorough in trying to find out what was wrong with my car when it was making a strange noise that I could not identify.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I believe they do a thorough job inspecting your car, but
I believe they do a thorough job inspecting your car, but I also believe they make you believe you need work done, that doesn't really need to be done. I've experienced this twice now with them. It makes me think twice about buying another Subaru even though we really like our current car
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We appreciate your acknowledgment of our thorough inspection process, and we’re sorry to hear that some of our recommendations caused concern. Our goal is to be as transparent as possible, which is why our inspections include detailed photos and video to clearly show any areas of concern and explain our recommendations. This allows our customers to make informed decisions based on clear evidence—not just our word. We never want anyone to feel pressured, and we encourage you to review the inspection materials and ask questions at any time. We value your trust and would be happy to go over any past recommendations to ensure you feel confident in the care your vehicle receives. Please don’t hesitate to reach out—we’re here to help. You can reach me directly at cmoore@saffordbrown.com or 571.358.3629 Christopher Moore Service Director
The whole process was done online / via text.
The whole process was done online / via text. Super convenient AND Bob at Safford Brown Subaru Manassas was able to beat the competition by about $1000 … nice !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They Took care of my issues, kept me informed and didn't
They Took care of my issues, kept me informed and didn't try to upsale
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I went for oil leak on 02/042025 and was told both
I went for oil leak on 02/042025 and was told both Gaskets were changed . I went back for oil change on 08/30/2025 and was told the engine is leaking oil and needs to be taken out and repaired . I did not agree and went does a second opinion at another mechanic who showed me that the leak is coming from the left Gasket and that it was never changed on 02/04/2025.you committed fraud by collecting payments for services you did big do and another time by lying about what needed to be done for my vehicle . I will be reporting you to the BBB
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We take these matters seriously, and our Service Director will be reaching out to you directly to address your concerns.
The entire process was exceptional.
The entire process was exceptional. The staff was professional, courteous and helpful. I can’t believe how easy they made the process. I’m definitely coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car