Hyundai Montgomery

It was excellent experience all the way through the process. I enjoyed the process from start to finish.

My rating of 1 star is based on the service department’s method of communication, which is by text via some sort of AI system. My 2024 Santa Fe broke down and required being towed to this dealer. I live over 300 miles away in SC. It was frustrating trying to speak with anyone for an update. Instead, they insisted on text communication. I’m not being critical of the service advisor, however, I am very annoyed with the “automated” system they use, which is not customer friendly. My vehicle required a new radiator, which was not covered under the warranty as I have 92k miles on the car. It took one week to get my car back. I paid out of pocket for a rental vehicle, which I added additional days to cover the lengthy repair. The people were friendly enough, but I cannot recommend this dealer to anyone. It’s the worst experience I can recall for a service repair. I can recommend Enterprise Rent A Car on Eastern Bypass, they were excellent.

My experience with Hyundai of Montgomery has been one of the most frustrating and disappointing vehicle purchases I have ever made. I purchased a 2025 Hyundai Palisade from Hyundai of Montgomery based on representations made during the sales process regarding ownership status, manufacturer benefits, and included vehicle equipment. After the purchase, I discovered that Hyundai's records did not reflect my ownership status as represented at the time of sale. As a result, when I visited another Hyundai dealership for scheduled maintenance, I was informed that I was not eligible for the complimentary maintenance benefits that I had been told would be available to me. The problems did not end there. After carefully reviewing the vehicle against the purchase documents, I discovered that I had been charged for accessories that were either missing entirely or substituted with lower-cost alternatives: • First Aid Kit – Charged but never provided • Cargo Net – Charged but never provided • Illuminated Door Sill Plates – Charged for premium illuminated plates, but standard plastic plates were installed instead What has been most disappointing is the complete lack of accountability. For months, I made repeated attempts to resolve these issues through phone calls, emails, and even escalation through Hyundai corporate. Rather than honoring the representations made during the sale, the dealership stopped responding altogether. Trust is the foundation of any dealership-customer relationship. Based on my experience, Hyundai of Montgomery failed to uphold that trust, the sale process and post-sale support did not meet my expectations for transparency, accuracy, or customer service. I will never recommend any one "Hyundai of Montgomery"

It was good It was very good and he tried to get it done asap

Excellent experience everyone was very welcoming and professional Jarvis made sure that every vehicle that I looked at was in my price range

Hyundai Montgomery has great salesmen that go above and beyond to make sure you have a great experience. Especially my salesman Michael Grissom !!

Great customer service . Nick Harris was my sales advisor he notified me of the service progress on my vehicle along with letting me know what other maintenance maybe needed soon or later on down the line.

Jarvis was very knowledgeable about the vehicles he was showing me and the features in the car. All the staff at Hyundai Montgomery were very welcoming.

I went into the dealership to get a quote on my Mustang and walked out with a 2025 Tucson. So far I have been extremely pleased with my new car. I was very happy with how I was treated by the dealership and would recommend that anyone try them out if they are interested in a Hyundai. They were very pleasant and excellent people to work with.

David was helpful and informative. Everyone we encountered was pleasant and professional Experience was great!