Reviews
Hailey provided me with excellent service and was very fair in her assessment of my vehicle. She did an excellent job communicating and following up with me. I would have sold my Sentra to auto nation if my friend?s daughter did not want it so much. Great interactions with Hailey!
Hailey provided me with excellent service and was very fair in her assessment of my vehicle. She did an excellent job communicating and following up with me. I would have sold my Sentra to auto nation if my friend?s daughter did not want it so much. Great interactions with Hailey!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Gerald, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I was selling my vehicle I was told by them they would give me a better price than offered by Carvana ! After driving 25 miles one way they offered $2000, LESS than Carvana
I was selling my vehicle I was told by them they would give me a better price than offered by Carvana ! After driving 25 miles one way they offered $2000, LESS than Carvana
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Chet, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (661)877-6276 when you can so we can address this situation directly. Thank you and have a great day.
Ms. Sandy was amazing and delivered exceptional customer service, which made our transaction of selling our vehicle at ease and comfort. Thank you so much again Sandy for your kindness and professionalism.
Ms. Sandy was amazing and delivered exceptional customer service, which made our transaction of selling our vehicle at ease and comfort. Thank you so much again Sandy for your kindness and professionalism.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jitendra, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Worst dealer by far stay away over priced cars and wrong advertising first. They think they are the only dealer to buy a car from and just want to take your money
Worst dealer by far stay away over priced cars and wrong advertising first. They think they are the only dealer to buy a car from and just want to take your money
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we appreciate you taking the time to leave this feedback. We're sorry to hear you were disappointed with your experience. Unfortunately, we're unable to identify your visit based on the information provided. Please contact our General Manager directly at (512) 559-4084 so we can discuss your concerns further.
I came in expecting to be there all day, along with horrible offers. But Asa was great and patient with me. He took the time to listen, and I didn't feel pressured felt more like he was there to support me through the process
I came in expecting to be there all day, along with horrible offers. But Asa was great and patient with me. He took the time to listen, and I didn't feel pressured felt more like he was there to support me through the process
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Your company does not deal with customers honestly. I will post negative reviews for Autonation every chance i get. My truck needed a fixture of 900$ and for that yilou deducted 6000$ of the price. When i laughed at your rep and left. He called me before i was 2 minutes up the road and offeres 2000$ more. I told him i wont do business with you. Then he texted me an hour later and asked what it would take to buy my truck. Why didnt you just do business honeslty from the beginning instead of trying to xxxx me on a deal. You didnt sell me the vehicle i was interested in you didnt get my truck and now ive posted negative reviews for your dishonest business practices
Your company does not deal with customers honestly. I will post negative reviews for Autonation every chance i get. My truck needed a fixture of 900$ and for that yilou deducted 6000$ of the price. When i laughed at your rep and left. He called me before i was 2 minutes up the road and offeres 2000$ more. I told him i wont do business with you. Then he texted me an hour later and asked what it would take to buy my truck. Why didnt you just do business honeslty from the beginning instead of trying to xxxx me on a deal. You didnt sell me the vehicle i was interested in you didnt get my truck and now ive posted negative reviews for your dishonest business practices
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Ruben, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 559-4084. We would appreciate the chance to turn your experience around.
Worst dealership ever! Do NOT waste your time. Nobody answers the phone. If you do get someone on the phone, they are of zero help. Manager Jesse boasts about how great his customer service is, and then hung up on me less than 10 seconds later. They do nobody their jobs. You have to call or show up daily if you need something from them. Just a horrible dealership. And I've bought 6 different cars from the AutoNation brand in the past. Save your time. Go elsewhere. You will be happy you did.
Worst dealership ever! Do NOT waste your time. Nobody answers the phone. If you do get someone on the phone, they are of zero help. Manager Jesse boasts about how great his customer service is, and then hung up on me less than 10 seconds later. They do nobody their jobs. You have to call or show up daily if you need something from them. Just a horrible dealership. And I've bought 6 different cars from the AutoNation brand in the past. Save your time. Go elsewhere. You will be happy you did.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
I came in to sell my car , started with the online process which was helpful . Overall happy with the professionalism and transparency. I definitely recommend them for selling your vehicle and they also have a great selection on their lot. Didn?t buy since already had another vehicle. But will definitely consider them when I need to shop again.
I came in to sell my car , started with the online process which was helpful . Overall happy with the professionalism and transparency. I definitely recommend them for selling your vehicle and they also have a great selection on their lot. Didn?t buy since already had another vehicle. But will definitely consider them when I need to shop again.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Janette, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of AutoNation USA Austin and we hope to be of service again in the future.
They would not answer my questions when texted. I asked about accident damage. Never got answer.
They would not answer my questions when texted. I asked about accident damage. Never got answer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Bob, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 559-4084 to discuss what we can do to help.
We recently worked with Dylan to purchase a car. Dylan and the team were incredibly helpful, kind and patient with answering all our questions and making sure I felt comfortable in my new car. They took what is typically a stressful experience and made it so smooth and positive definitely taking any future business back to them. Thank you again!
We recently worked with Dylan to purchase a car. Dylan and the team were incredibly helpful, kind and patient with answering all our questions and making sure I felt comfortable in my new car. They took what is typically a stressful experience and made it so smooth and positive definitely taking any future business back to them. Thank you again!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Martha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.