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Acura Highland Park

(514 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (847) 278-8904 (847) 278-8904
Used (847) 847-2885 (847) 847-2885
Service (847) 847-2250 (847) 847-2250

Reviews

(514 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura Highland Park from DealerRater.

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Attentive, complete, patient explanations and desire to...

Attentive, complete, patient explanations and desire to serve. This is my second SUV purchased from and serviced at Pauly; in all ways helpful and flexible over the last 7-8 years

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent experience all around. Tre did a great job....

Excellent experience all around. Tre did a great job. Explained everything, car was spotless. Appreciate the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very knowledgeable and professional service department....

Very knowledgeable and professional service department. Ease in making appointments, very accommodating. Service area near and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership and service department are great. They...

The dealership and service department are great. They handled all my needs quickly and efficiently and I highly recommend them for any of your automobile service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been a customer of this dealership for almost 20...

I have been a customer of this dealership for almost 20 years, having bought two cars, and had them both serviced there. They are real professionals, extremely helpful, and very courteous. My experiences have been outstanding! Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Branko Great salesman Frank in finance was greatThe 1st...

Branko Great salesman Frank in finance was great The 1st dealership that actually listened when I said I didn’t want to spend entire day waiting on osperwirk

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fabulous service as always! High level of communication,...

Fabulous service as always! High level of communication, professional, courteous. The repair was done quickly and at a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

As always, the service at Pauly Acura is top notch. It’s...

As always, the service at Pauly Acura is top notch. It’s the reason I keep buying cars there even though I don’t live close. It was a particularly stressful day and when Roger offered me a loaner car it made all the difference!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding service every time! The team is...

Outstanding service every time! The team is professional, knowledgeable, courteous, and fair! They are trusted advisors in regards to our vehicle. Roger and the entire team has always made sure that they put the customer safety first. I am confident that after leaving the service department, my vehicle received the care it needed to run safely. We purchased our vehicle new from Pauly and it now has over 100,000 miles. We have only gotten service from Pauly's service department. They are always honest and fair with what needs to be done as well as the pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always great customer service and performs service work...

Always great customer service and performs service work promptly. Cannot not ask for a better experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.