Carzone

My salesman was so professional and honest .he let me know what he can do for to get a car for my daughter. I like his honesty and did just what he say what they could . his name was Travonte Moore. overall the staff was great and professional. we was not there several hours like it usually take . the manager and the finance person was also great . I would recommend them . they were professional and they didn’t give you false promises that they couldn’t keep. That was a plus for me. I would give them a 5 star .and I would like to say I thank them for the great job and experience with them.

Vast Selection of vehicles, Professional & friendly Staff. Best Prices in town ! or in state. i alaways bring all my family members here

On 7/29/2024 is when the nightmare bagan. Me and my brother happened upon Carzone of Conyers Ga unexpectedly, we were actually on route to meet a gentleman to purchase a cash car / truck in this case, this route caused us to encounter Carzone of Conyers Ga, we decided to stop and take a look at their inventory of pickup trucks which led a purchase of a 2017 Chevrolet Silverado 1500, the truck was immaculate in appearance so Victoria met us as we pulled into the lot, I explained to her that my brother was on a fixed income and looking to purchase a cash car, she assured us that she could help us....so my brother selected the 2017 Chevrolet Silverado, we proceeded inside and I immediately got this sinking feeling due to the rickety outdated appearance of the establishment, so we then discovered my brother needed a co signer as his income and credit didn't meet the approval guidelines per the bank I was asked would I be willing to sign on with my brother, I was hesitant initially but agreed in order to get the deal done...the cash car options for his credit situation is deemed for the desperate consumer. Honeymoon phase begins.....fast forward to taking the truck home...said truck begins on day 3 jerking violently upon acceleration so I contacted Carzone of Conyers Ga immediately and was directed to bring the truck in for repair, come to find out the truck needed a transmission, ok so I'm highly pissed at this point in addition to going back and forth with Victoria.. Jonathan and their terrible service dept for days on end was exhausting needless to say all while being treated like we did something wrong to cause the issues. Then they tried giving me a lemon loaner car that had missing parts on it and body damage, I couldn't believe the mistreatment we endured. They kept the truck well over a 1 month time frame siting that they were waiting for the transmission to come in. Fast forward 3 months later said truck is now making a knocking sound while idling..I immediately call Carzone and was told to bring it in so I could trade out for something else..so I get there and was told they would have to appraise the truck to determine the value...once that was done we were told the engine is going out ( WHAT!!!!!! I replied how when I've only had the truth 6 months and one of those months it was at your lot.I began to feel the onset of anger and frustration, then was told use your warranty to get it fixed in order for them to buy it back...the manager Jonathan said with the current condition of the truck I can offer you around 3000 dollars..I'm completely annoyed aggravated and hurt by the shady practices of Carzone of Conyers Ga..I wouldn't recommend this place to a dead rat ...I don't see how these snake oil salesmen and women sleep at night knowingly and willingly selling defective vehicles to hard working honest people. It's my prayer that I never encounter people like ever again

Mai was on time, and she really got me the car I wanted. Victoria was excellent with paperwork, and my insurance documents, quick and easy. Even got details done to my vehicle, and anything else that I needed. Would likely recommend.👍

They used every dirty trick in the book on me. I have a good job but I've had a repo, like 7years ago so I know my credit isn't great and that's the first thing I told the first salesman I talked to, and I told him I had 1500 to put down and I told him what I make every week and he said oh we can work with that for sure, we got lots of options with financing. Then they showed me a truck that I liked and the games began. Soon they were acting like they were doing me a damned favor every talking to someone who makes as little money and is as pathetic as me, and they said the bank was gonna charge them an unexpected fee over seven thousand dollars and that I needed more down but that they could get my taxes done and put another 2500 on the down payment, so I waited a couple hours for them to hear back from the tax lady, then Jacob the guy who took over from the first guy after the first guy got the details came out of the room where they had been with the door closed and said"is I was you I'd be blowing that lady's phone up" and I looked at him confused and he said" I mean the tax lady, I'm just trying to get you out of here, so I called her, no answer a few minutes later I finally got her and she said"oh I already told him that it's gonna be a couple hours". So I said well they could've told me. And I told her I was going home, and I left. Well this morning she called and I called them and the first guy I talked to you on the phone with me and said he'd try again so he called the bank and called me back to say they had approved me, then I said I needed to call a couple insurance agents and then I'd be on the way to the dealership to finalize. I realized I hadn't gotten my monthly payments yet but I figured they would be over 6 hundred a month and I could deal with that. So I get my relatives to bring me up there and I got the insurance agent waiting and he told me to come in and close the door and he had that take worried look they get when they think they taste blood and said the only way the bank would do it is is I agreed to pay 8 something a month. I left on a streak of profanities. The salesman was named Jaco lolb, the finance guy who helped him jerk me around is named andy, I don't recommend going to these people to buy any damned thing.

This place don’t desire any stars from any one here. Yes this place is garbage with vechiles.. the place need to be shut down with the lemons they’re selling.. I pray to God my father that who every purchase a vechile from CAR ZONE in Conyers,Ga., Don’t spend your money there, the stick together in taking your money,.., Get a second opinion an take the vechile to someone else to look at the lemon…

They are liars they don’t car about their customers they only care about the commission and the sales.Lisa Bursey told me she was signing me up for a down payment program called submit come to find out it a car service loan. They would do or say what ever to get the sale they never ask if my family was ok did everybody get out safe only thing they worried about is me putting the photos of the car talking about they may not be a to recover from them oh well my focus now is to make they loose there Buisness I filed every claim there is to file on a car dealer.if you brought a car from them take it back don’t recommend them to nobody these people are not good Buisness poeple. The news is going to meet me out there to bring some awareness to there fraudulent services they are operating there.

they are not good poeple i vouch for them before i knew how bad they were they sold me a car with a oil leak now the car needs a motor in it. im stuck out of town because i cant drive the car back to ga.

I purchased my car from CARZONE in Conyers, and the whole experience from the beginning was amazing! Kabe went above and beyond to make sure that I left in the vehicle I wanted. When I arrived at the dealership everyone was very friendly and helpful. Kabe was professional and was very thorough, he answered all my questions and concerns. I’m very pleased with my experience at CARZONE!! THANK YOU

I brought a 2007 Jeep Cherokee 3/25/23 I paid cash for the vehicle firstly this dealership was very rude and unprofessional I had to take the vehicle to the insurance company so they could take pictures of the vehicle Michael took a hour to bring the car 8 minutes away after that was done I went back to the dealership to finish the paperwork then I had to leave to drop my daughter off to work and take back the rental car I was in, it took me two hours to get back I get back two hours later get there and they had to finish the paperwork that they was supposed to finish while I gone that took another hour as soon as the paperwork was done they start saying all the emissions places were closed and that I had to take the car without a plate and Michael will come get the car in the morning to get the emissions done so I could get a plate. That was a problem for me because this is Georgia and if you get pulled over in a vehicle you go to jail I had no other way to get home or get my daughter from work so I took the vehicle after making a video of them saying what was going to happen for me to get the plate and that I cannot go to jail for driving the car without a plate. I left and as I was driving to get my daughter from south lake mall as I was exiting the highway I seen all this smoke behind me I pulled in the circle k gas station outside of southlake mall and all of the transmission fluid leaked out the car cause the car to smoke. I called the dealership and Michael picked I told him the was smoking he asked to call me on FaceTime so the mechanic can see the vehicle Michael had a big smile on his face as I was showing him the vehicle. Michael told me to leave the vehicle with the key in the console at the gas station and said his boss said he can come get the car and put the transmission fluid in the car and drive it back to the dealership I as Michael to text me what was going to happen with him coming to get the car he never texted me or picked up his phone. The next day I called Michael to see what time he would get the car he never picked up his phone. I went to get a rental to get around after I got the rental I went to the gas station the car was not there I asked the cashier at the gas station was the car towed off the lot and the cashier said no cars were towed. I drove to Carzon spoke to Jc or Jt and as rude as he could be I asked him where the vehicle was he said Michael had the car and he would be back in two hours I asked him to call Michael he stated he just called him and there was no need to call him again I asked Jc or Jt could I just have a refund he said he had to talk to the owner owner upstairs and that they were not there and he did not no when the owner who does not want they names given out would be available to ask about the refund. I then started to ask again about the car I asked was the car driven or was it told he said he did not no and that Michael was taking care of the car. I went outside called 911 to file a report and report the car stolen when the officer arrived I explained everything that happened to the officer and then called Michael to found out where the car was and Michael came outside from the building and still had no answer to where the vehicle was even though Michael was not there when I was inside the building I asked Michael would they start the process of giving me a refund Michael said he would found that out and went back in the building and never came back out. The officer recorded everything on the body cam and then the offers started someone is lying. Myself and the officer left I went back to the insurance company to cancel the insurance. And still as I’m writing this I have not heard anything about the vehicle that I paid for in full two days ago.