Costa Mesa GMC

This compnay rips you off, does not diagonse any issues with my work trucks, over charges you, the services department Jessica uneducated, horrible customer service, and is clueless, this compnay is trash so are the employeses! This compnay never takes responsiblity of any mistakes and will waste your time and money. Allen GMC in Laguna Niguel is amazing, great services and the services tehnicians know what they are doing.

False advertisement of car price and add non optional additions after getting there and seeing the car. Very upsetting for anyone on a budget.

I looked up a vehicle on the company website and came to a good deal. It came out to 505 a month on a 36 month lease. I was in contact with a sales person. So I rented a car and my mind was made up I was driving back in my new vehicle. So after test drive I decided to make sure #'s were correct before I ran my credit. (800 credit score with no debt). So the sales/finance manager came back with 771+ a month lease for 36 months. I told him and showed him what I came up with from their company webpage. His words were "Dealer Fees". What dealer fees come up to 266+ more a month for 36 months. That's around 9600 in the life span of the lease. I've asked for an explanation on the fees from my sales person, 2 different sales managers and have still to hear from back. I cant get an explanation for these fees.

Bait n Switch. They show SUV at 67k, yet have 4700 in added crazy dealership add ons to the vehicle. Some items you can’t even understand what they are. They are misleading and dirty sneaky and give all car dealerships a bad name. When I search cars… i do not even look close at anything car that says Costa Mesa GMC.

Very complicated and disappointing. I've bought so many vehicles in my time and I've never experienced anything like this. It was as if they were doing me a favor. They made my transaction a miserable experience. I seriously regret going to them. If you are cash buyer they will do everything they can to prevent you from paying cash. They make money on financing your car. They wanted to run my credit and provide them with all my financial details in order for me to pay cash for the vehicle. Never again.

There communication is terrible, they are intermenten , so i have gotten nothing accomplished with them on buying a truck. They have left me hanging.

Very rude and unprofessional! Cynthia was a.rude and uncaring as.they come. Unhelpful and uncaring dealership! I would look elsewhere!

Worse dealer. Came here twice for the same car. First they would sale me the car without the 4700 add-on but we couldn't agree on the price. 2nd time came back for the same car, this time, the price was lower so we agreed on the internet price and do not want the add on. The floor manager said nobody in this dealership would do that. We told him about the person that we talked to last time and he said that person was fire. Lame. Wouldn't trust anything come out of this place salesmen !!!

Another 1 star review for this dealership. I was trying to make a quick lease happen on a $100,000 vehicle, but I was met with passive emails from a member of the sales team. They wanted me to tell them what I wanted my payment should be instead of simply talking price, and they wanted me to show up in person to get the best price. How silly. Then they would get back to me several days later saying dumb things like "Thanks again for your consideration. We really appreciate it" rather than just being direct by saying "is there any way we can earn your business?" I will take my $$$ and business elsewhere. This dealership is a joke.

READ THE REVIEWS before you choose to spend your hard earned money on this establishment. I’ve been texting with a salesman from here for a little while now and was very upfront about what I could afford on a lease in a specific mentioned truck. The salesman advised me in order to get those figures, my manager would be more inclined to make it happen if you are here in person. I drove for two hours and asked for the salesman that was speaking to me. While the salesman gathered my name, zip etc. He came out with the figures, mind you, I had told him my budget was $600 a month, he came back at $1,000 plus monthly on same exact truck I had been texting him about. So, then the back and forth game ensued. I told him, I was very clear to you guys that I could not go over my budget. Then they came back at $699. Which was still $100 over my budget. So, I left. While I got on the road, the salesman called me and asked me if I could meet them at $657, to which I agreed. I sent in my credit application and had them run my credit etc. I came back to sign the wet signatures and the “Closer” came out and flat out told me, “I didn’t know you were in the car business and that you pulled a fast one.” Yes. The closer, whose job is really to capture everyone’s business including whether or not the customer is in the car business blatantly said “you pulled a fast one.” As if I fraudulently attempted to lease a vehicle from here. So, do yourselves a favor and avoid this dealer at all cost. If they treated someone in the business this poorly I can only imagine how they treat their day to day customers.