Costa Mesa GMC

Our experience was the best, by far. And this is my 3rd Denali. I will be a customer for life !! Dean is very welcoming, and accomodating making sure we were where we needed to be for all the steps involved in buying a new car. The rest of you staff treated us like family at all times. But Dean was extraordinarily nice and kind. Thank you for gathering a great team to help us thru our transaction. I'm sure it will not be our last.

First experience here and everything went smoothly. Car was done when promised even though they had to perform additional items (30K service plus wheel alignment and evaporative A/C service) which I approved. Once they checked out my Escalade and recommended I have the additional items done I was happy they were so thorough.

Fred Lockett handled a special warranty transmission repair for a 2009 GMC Acadia. While the repair took over a week, I was provided with a loaner car which was a brand new Lacrosse. I joked that maybe we could do a "swap" of the vehicles.

Always enjoy taking my car to this dealership. Everyone greets you and takes excellent care to get things right the first time. Good job guys.

Had AAA tow my car to GMC Cadillac in Costa Mess for a flat tire. I called ahead to let Fred Lockett know that I would be there within the hour. He took care of everything, making my experience hassle-free, easy and even pleasant. So grateful to have Fred Lockett as my service provider.

I had been looking for a truck for over a year. I had gone to Hardin, Penske, Simpson GMC and I was not impressed with their service. Some of those dealers listed smoking deals and when I came in those trucks were already "sold". Yet no one called me and let me come in anyway for a truck with $10,000 less value. Then I went to Suburban GMC. Ben Bergman came out to greet me. He grabbed the keys to the truck I was interested and we took a test drive. Even though he wa on the Cadillac side, he was really knowledgeable about the GMC Sierra I ended up buying. He was really cool, not smooth or slick like most car salesmen. He didn't pressure. He gave me a price, worked with me on terms and I bought the truck and I didn't feel slimy or greasy afterwards or that someone was trying to take me for all I was worth. I had a great experience and I continue to have a great experience with their dealership. I am here now getting my car washed for free, which is nice. Don't waste your time elsewhere, talk to Ben Bergman and he will take care of you. - Very satisfied customer.

We dropped our Yukon Denali off for recall service. They were nice at drop-off and provided us with a nice loaner. The problems began after drop-off. We called multiple times during the week for an update but no one could provide a status update. Our sales advisor was never there and no one else knew anything. Over a week has passed and still no word on what is wrong or when we will get the car back. Wondering whether to report to the police as theft. I give them two stars for the nice loaner. Sal was very polite when we dropped the car off. The people answering the phone, while completely clueless, were also friendly.

I took my husband's 2010 Terrain into this GMC dealer after having HORRIBLE experiences at the local dealer where he bought it. After years of being treated like dirt, I called the GMC dealer in Costa Mesa. It was the BEST thing I could have done! . Our Terrain needed a recall item (the other local dealer couldn't seem to get the part and the employees in service and SALES were always snooty and rude, seriously weird since my hubby and I are both highly educated professionals!). GMC Costa Mesa immediately "special ordered" the part and called me when it arrived two days later. When I went in for service, I was blown away by how helpful EVERYONE was! I was greeted with smiles and assistance from the moment I got out of my car...and NOT in a bad way! No sales pitch. No pressure. Just nice people who actually ENJOY their work. Very refreshing! My service rep was Cruz Pena, but Fred Lockett, Jim Olson and Ana the cashier were all great. Our terrain needs more work, but Cruz asked me to come back in 1,500 miles to verify the root of the problem before spending $$$. I actually look forward to going back. GREAT JOB GMC COSTA MESA, Cruz, Fred, Jim, and Ana...YOU HAVE A NEW CUSTOMER! Robin B.

Mr Cruz Pena has been an exemplar of Service Coordination and have duly appreciated the consistent experience spanning 2 years resulting in a smooth, pleasant and insightful interaction each visit. My 2010 Cadillac and driving enjoyment are far better for this professional association. Thank you

We went in knowing what we wanted and what we wanted to pay, walked out very happy. Great experience, customer service was excellent. Thank you