Costa Mesa Cadillac

Today I went to Costa Mesa Cadillac to purchase a specific 2024 Cadillac Lyriq Luxury 1 that was advertised on Cars.com for 35,622 dollars. That's the advertised price that brought me in. When I arrived, I showed the salesperson the listing. I was told their website had it for around 39,000. The salesperson, Ali, spoke with the manager and asked me to refresh the Cars.com app. While I was sitting there, the advertised price suddenly changed and increased by nearly4,000 dollars. I was shocked. When I asked how that was possible, I was told that 'prices go up on the weekend.' That explanation didn't make sense to me, especially since I was already there based on the advertised price. I've filed a complaint with General Motors, and they told me they would follow up with the dealership. I'm sharing my experience so others are aware and can make an informed decision. Based on what happened to me, I'd recommend taking screenshots of any advertised price before visiting and compare carefully once you're there. This is simply my firsthand experience, and I hope it helps other buyers make an informed decision. And they tried to sell me another lyriq that was damaged on the passenger fender and rims, they told me that vehicle has been cpo certified. This dealership management needs to change , buyers be aware .

I found a vehicle at Costa Mesa Cadillac that I liked and asked upfront if they had any add-ons. They said yes. I made it very clear that I was not interested in any add-ons and would move on to another vehicle if they couldn’t remove them. At that point, I was reassured — told it was “not a big deal” and that they would not lose a deal over add-ons. So, I decided to make the drive. But once I got there and sat down to work the numbers, the first thing they told me was that they wouldn’t remove the add-ons. Let me tell you — NO ONE needs these add-ons. If you ever come across a dealer that insists on them, do yourself a favor: move on. That’s exactly what I recommend here. Don’t waste your time like I did. Find another dealer who values your business without the games.

Friendly knowledge staff. Salesperson did a lot to help in my inquisitions. Will xx dealership again for more possible cars in stock.

Financial person took advantaged of a 91 year old senior. We did not want the extra 6,000 dollar insurance he tacked on to our final amount which was not shared with me

Buyer beware. This dealership engages in price gouging tactics such as "Dealer Markup" or "Market Adjustment" Pricing sometimes asking 15K-20K over MSRP. GM has discouraged this practice but they are still doing it. Do not be fooled by these predatory tactics. There are plenty of dealerships that are Cadillac and GM that do MSRP. They are advertising a 2023 RWD Cadillac Lyriq for 77K which is MSRP after delivery for 62K.