Reviews
Best dealership to work with.
Best dealership to work with. I always use Victorville Motors for all my vehicle needs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kristin, Thank you so much for choosing us here for all of your vehicle needs! We're incredibly lucky to have you as a valued customer and we look forward to continuing to take care of you and your Jeep for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
On Monday I took my 2021 Jeep Grand Cherokee in due to a
On Monday I took my 2021 Jeep Grand Cherokee in due to a check engine light, service air bag system. Jason promised me that my Jeep would be finished by Friday. It was finished on Wednesday, two days early. Jason did a superb job. He was a pleasure to work with. The service department was wonderful. I have been going there since 2007.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry, We appreciate you stopping by and we're happy to see Jason and our team were able to get you and your Jeep back on the road earlier than expected. We hope it's running like new again and we look forward to working together for another 15+ years! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Bad bad i take my charger 2008 because has a engine light
Bad bad i take my charger 2008 because has a engine light on, and told Jason Mitchel that i change my 6 coils and spark plugs 2 times already in 3 months and i want to know more about what it can be the causing the misfire again and they want to charge me 242.15 for only telling me that i have problems with my coil something that i already know thats what i take my car to the dealer to know more about it. They do not do they job and they keep my car for a week to tell me the code that my car already shows. BAD SERVICE , BAD DIAGNOSTIC , BAD DEALER
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Alma, Thank you for coming in today and allowing us to make things right for you. We look forward to your future visits. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
The team is very professional and friendly.
The team is very professional and friendly. Jeep service is on time and always well done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Denise, We are so lucky to have you as a valued customer and we appreciate you choosing us for all of your Jeep needs. We're glad you receive both prompt and quality service here and we look forward to continuing to work together for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
I was given an appointment the very next day for oil
I was given an appointment the very next day for oil change and it was done promptly and professionally.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to see our team was able to accommodate you in a timely manner and you drove home satisfied. Thank you so much for both your business and your review. We hope your Jeep is treating you well and we hope to work together again in the future. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
The deciding factor for me to purchase a new Jeep at
The deciding factor for me to purchase a new Jeep at Victorville Motors was that Jeff Meyer is still running the service & parts departments. I didn’t buy my Jeep Wrangler there years ago but I took it there for service. Back then Jeff was a service writer but I could just tell he wasn’t going to remain a service writer for long. He’s honest and he doesn’t promise anything that can’t be delivered. He genuinely listens to a customers concerns and takes an issue head on. There’s hundreds of Jeep dealerships in California but you only spend a day with the salesperson. A good service department is what’s important to me and Victorville Motors without a doubt has the best because of Jeff Meyer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
MB, We are incredibly lucky to have Jeff on our team and it's no surprise to see that he has taken such great care of you over the years and because of this you ended up purchasing your new Jeep here at Victorville Motors. We appreciate the opportunity to help with all of your vehicle needs and we look forward to continuing to serve you for years to come. Hope you're loving your new Jeep thus far. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
The deciding factor for me to purchase a new Jeep at Victorville Motors was that Jeff Meyer is still running the service & parts departments. I didn’t buy my Jeep Wrangler there years ago but I took it there for service. Back then Jeff was a service writer but I could just tell he wasn’t going to remain a service writer for long. He’s honest and he doesn’t promise anything that can’t be delivered. He genuinely listens to a customers concerns and takes an issue head on. There’s hundreds of Jeep dealerships in California but you only spend a day with the salesperson. A good service department is what’s important to me and Victorville Motors without a doubt has the best because of Jeff Meyer.
Excellent service department.
Excellent service department. My service advisor, Jose M. is outstanding. Only factory trained mechanics for my vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cisco, We appreciate you choosing us here for your vehicle needs and we're very happy to see Jose takes great care of your Jeep. We hope it's treating you well and we can't wait to continue to provide you with this same 5-star service for years to come. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Worst dealer ship I ever dealt with every time I take my
Worst dealer ship I ever dealt with every time I take my vehicles yes I have four its the same story I have recalls on all my vehicles aways saying that the parts on restricted order at this time. I will never buy a vehicle from this dealership ever again!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to see you had a 1-star experience. Unfortunately, without a name, we are unable to look into your previous visits. Please reach out to us at your earliest convenience at 760-981-1572. Thank you. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
People are friendly, I like the service they give when
People are friendly, I like the service they give when they receive your car. But I'm not happy. My trunk door light still doesn't work and it still brings a sound in the differential.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Beatriz, Thank you for this 4-star rating. Please reach out to us at 760-981-1572 to schedule an appointment to address the trunk door light and sound concerns. Thank you. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Always Friendly staff and we appreciate all the hard work
Always Friendly staff and we appreciate all the hard work everyone puts in! I would recommend to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for choosing us here for all of your vehicle needs. It's great to see our team works hard to take great care of you and you drive home happy each time. Can't wait to see you here at your next visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572