Reviews
I bought two new 2018 Kia vehicles from Crown Kia a few...
I bought two new 2018 Kia vehicles from Crown Kia a few years ago. Everything from the purchase experience to the long term care and service (so far no repairs have been required) has been a pleasant and satisfying experience. The type of experience that leads to customer loyalty for the foreseeable future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so appreciative of your continued business, and we are thrilled that we could consistently provide you with the quality service that you so much deserve! We couldn't be more honored by your very kind words, and we look forward to continuing to provide you and your vehicle with our best care in the years to come! Wishing you the safest of travels until we meet again!
I came in to get my 2013 Kia Optima serviced for a couple...
I came in to get my 2013 Kia Optima serviced for a couple recalls so I had some time to kill so I decided to test drive the new 2021 Kia K5. That's when I met Mark and he answered all the questions I had about it. I decide to go ahead and purchase the new car and Mark made everything super easy for me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Taylor, We are delighted to hear that Mark took great care of you and made your visit an overall success! We appreciate you confiding in our dealership with your automotive needs, and we congratulate you on your new Kia- on behalf of the entire team!
At first, I thought this dealer was top notch. That...
At first, I thought this dealer was top notch. That changed when Jarrod gave me a new car estimate on a new Sorento and he didn't deliver. He told me that he would get the car I wanted from another dealer in Ohio at the agreed upon price. I now assume the price was an excuse to get me in the showroom because he contacted me and said he was having problems getting the car. I told him to just order it from Kia at the agreed price, but he ignored my request. I even offered a deposit sight unseen, but he ignored my request because his estimate was a bogus quote. I ended up buying the car at another dealer at a higher cost, but it was a pleasure dealing with an honest salesperson.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ralph, The quote you were provided was a good price for the both of us, we could not trade for the vehicle – it’s that simple. You write “I now assume price was an excuse to get me in the showroom because he contacted me and said he was having problems getting the car”….yes, that is what you were told, we could not trade for the vehicle. As has been in the news lately, dealer inventories are significantly depleted as the manufacturers in many cases have temporarily shut down plants due to the global micro-chip shortage. We certainly wish we could of traded for that particular vehicle and apologize(d) that we could not – the pricing parameters we quoted you are the same prices we are selling Sorrento’s for today. Dominick Siclari - GSM
Then why when i messaged Jarrod and told him to order my vehicle from Kia at the agreed upon price, did he reply that he would continue to look for my vehicle at another dealer? I was willing to wait on the vehicle, but that request was ignored. Your dealership quoted too low. I had other dealers pulling the same scam. I did purchase the vehicle from one of the few honest saleman i came across.
Mark Andrijowych assisted me with the lease of my new Kia...
Mark Andrijowych assisted me with the lease of my new Kia Sorento. He had excellent customer service and was very helpful with any questions that I had. So glad I chose Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kirsten, Congratulations on your new Kia Sorento! We are overjoyed that we had the opportunity to work with you as well, and that Mark could be of remarkable assistance to you! We wish you the safest of travels in your new vehicle. Please don't hesitate to give us a call if there is ever anything more that we may help you with in the future!
Mark Andrijowych assisted me with the purchase of my 2018...
Mark Andrijowych assisted me with the purchase of my 2018 Kia Niro. It was a very good experience, and he answered any questions I had, and if he did not have the answer, he found it out for me. I'm very appreciative of the attention I've received from everyone one at Crown Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Daniel Harris was helpful as always, got me in and out in...
Daniel Harris was helpful as always, got me in and out in a timely manor and made sure to take care of my needs rather than trying to sell me more. Thank you as always Daniel!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Samantha, Thank you for leaving Daniel this 5-star review! We are overjoyed that he could consistently be of assistance to you and get your automotive needs efficiently resolved. Offering thorough and pressure-free service is so important to us, and we will certainly provide you with nothing less in the future.
Kaiwan Jackson Was very polite and helpful! He found me a...
Kaiwan Jackson Was very polite and helpful! He found me a Vehicle to accommodate me and my children he went above and beyond to find what I needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are overjoyed that Kaiwan could make things happen for you and get you into the perfect one! We wish you the safest of travels in your new ride. Please drive safely, and do not hesitate to give us a call if there is ever anything more that he or the team may help you with!
The team at Crown went above and beyond in helping me...
The team at Crown went above and beyond in helping me with my purchase. They were never pushy and were always respectful and helpful. Mark Andrijowych was there for me with any questions I had and was very accessible and polite. I would definitely recommend Crown Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are overjoyed that our team could make things happen for you and ensure that your buying experience was an overall success! We wish you the warmest congratulations on your new vehicle. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Outstanding customer service!! We will not hesitate to...
Outstanding customer service!! We will not hesitate to go back and look up Mark Andrijowych to help us when we’re ready to purchase another Kia!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stephen Fout was great to work with in purchasing a new...
Stephen Fout was great to work with in purchasing a new Telluride. From the time we walked in, until we drove our new vehicle home, we had first class treatment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Timothy, Thank you for leaving Stephen this excellent review! We are delighted to know that he took great care of you and made you feel like the valued customer that you are. We greatly appreciate the opportunity to work with you, and we congratulate you on your new vehicle- on behalf of Stephen and the entire team!
