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Coughlin Kia of Dublin

(1,020 reviews)
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (740) 789-7012 (740) 789-7012
Used (740) 951-1102 (740) 951-1102
Service (740) 789-7011 (740) 789-7011

Reviews

(1,020 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coughlin Kia of Dublin from DealerRater.

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great service

Peyton and the rest of the employees at crown are great. Always very curteous and efficient. Highly recommend crown Kia to all my friend and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks for the great feedback, Timmy! We're happy to hear that Peyton continues to ensure that you have pleasant, accommodating experiences with us. We appreciate the recommendation and hope to work with you again in the future! Regards, Crown Kia of Dublin

great experience!

Had a wonderful experience with Mike Lehman. Laughed, joked and made the whole process painless and dare I say, fun! Walked away happy and you now have a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're glad that Mike was able to make your car buying experience so enjoyable, shayes! It's wonderful to know that it was an easygoing process from start to finish. We hope you're enjoying your new car and look forward to seeing you again when your car is ready for service! Regards, Crown Kia of Dublin

excellent

Great customer service from eric bradshaw. Ive been searching for a vehicle for 3 months now and finally found "the one" thanks to eric. Friendly, funny and very helpful. My husband just bought a truck from a different dealership and didnt get half the quality of service i got.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're happy to hear that you had such a great car buying experience, Pinkash117! It's great to know that Eric was so friendly and accommodating, and made it a fun, pleasant experience. We appreciate your business, and hope you're enjoying your new car! Regards, Crown Kia of Dublin

As a first-time car buyer...

As a first-time car buyer, I was sold on the Crown Kia of Dublin dealership. I'd been looking for a specific package for the Soul that I didn't have luck finding in other dealerships, and within a minute of arriving at Crown Kia I actually found it. Mike Lehman helped me go over the features of the car I didn't even know was included in the package (which was an added plus), and I even got a test ride out of it which only made it more apparent I wanted to go through the purchase. He, and Johnathan Lyle-Purdy, were super friendly and helpful--and, I must say, if I were to buy another car in the future I'd go back to Crown Kia, for sure. The both of them looked for options that would work best for me and made recommendations that actually made sense since I plan to keep my car for a longer duration of time. Thanks for doing business with me, Crown Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to share your experience with us, Linda. We're pleased to hear that Michael was so helpful and accommodating, and made sure the car buying process was pleasant from start to finish. It's wonderful to know that he was informative and thorough with is explanations, and made sure you were well acquainted with all of the features and options that your car had to offer. We're so glad we could make your first car buying experience so excellent! We hope you're enjoying your new car, and look forward to seeing you again when it's ready for its first service. Regards, Crown Kia Dublin

Wonderful staff! Helped me find the car of my dreams!

Forget everything you think you know about car dealerships...Kia was the best! Kia was open, honest, friendly and took the time to explain everything and answer all my questions. Particularly, Mike in sales and Johnathan in financing were truly amazing to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for taking the time to share your experience, Rileyannesmom! It's great to hear that Mike and Johnathan were able to make your car buying experience so pleasant. We're so glad they were able to address all of your questions and concerns throughout the process! We appreciate your business, and hope to see you again when your car is ready for its first service. Regards, Crown Kia of Dublin

Great Service, Great staff

Crown Kia is always the best for buying and servicing Kia's. I recently had my Sorento in for service and not only did they address everything I had concerns about they also found a few other items and got them covered under warranty. This is what I have grown to expect from Crown Kia. Service Manager Alex Greenland and his staff are wonderful. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Extremely helpful

My wife and I purchased cars at another Kia dealer and had some bad experiences with their service department, so we gave Crown a try and couldn't be happier! Alex is always very helpful and informative on what is going on with our cars and we are thankful to have made the switch!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

hello dkreis3! We're happy to hear that we were able to turn your poor experiences with your previous dealership around, and ensure that you have the quality service experiences that you should have been receiving from the start! It's great to know that Alex has been able to extend his knowledge and expertise to you, and has kept you well informed on the care that your vehicles require. We appreciate your business, and look forward to seeing you again for your next service visit! Regards, Crown Kia of Dublin

Car service.

I had the pleasure of working with Alex who was just so delightful and handsome. Would definitely come back. Prompt service and expertise. Would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Exceptional service!

Bought a new car today and the customer service was truly amazing. What a great group of people that work at Crown Kia. Mike and Mark helped us with the purchase and Johnathan with the financing and they were so easy to work with and made the process very enjoyable. Thank you all so much! I love my new car!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback, Gloria! It's wonderful to hear that Mike, Mark, and Johnathan were able to work together to ensure that you had such an excellent experience. We're so glad you were able to get a great deal on a car that you truly enjoy! We appreciate your business, and hope to work with you again in the future. Regards, Crown Kia of Dublin

Go to Crown Kia! You won't be disappointed!!

I was visiting from out-of-town and my car of 10 years finally said it was time to retire. I went to Crown Kia and I am glad I did! I showed up late in the evening and Mark Andrijowych was my Sales Consultant. Mark was fantastic! Very detailed and thorough, friendly-easy to speak with, and a great sense of humor! In fact, many of the Crown team I met were all friendly and helpful. I definitely would recommend Crown Kia and ask for Mark.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for the great feedback, PurpleSnow903! We're happy to hear that Mark was able to be so accommodating to you while you were in looking for your new car. It's great to know that he made you feel at ease, and extended information to you that you could trust. We appreciate your recommendation, and hope you're enjoying your new car! Regards, Crown Kia of Dublin