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Sedano Ford

(715 reviews)

Reviews

(715 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Larry Downs my rep is always kind and informative even...

Larry Downs my rep is always kind and informative even though I didn’t want to hear a rat messed my car under the hood.!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership has always been honest with me and never...

This dealership has always been honest with me and never pressured me into getting work done that I did not need. Will recommend them to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service with clear explanation for all parts...

Great service with clear explanation for all parts changed. I wanted to change a couple of parts myself later and Ivan was happy with giving his feedback on what's urgent and what wasn't. I decided to go with his advise and have seen measurable improvement in mpg as a result. I was very happy with my visit and will return here for all my future service and repair needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great all around service from start to finish A...

Great all around service from start to finish A service that can truly be trusted. From the appointment reminders to the Service Advisors our experience was superb.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I luckily saved myself $300 on electrical your tech said...

I luckily saved myself $300 on electrical your tech said wires were sheared and or frayed I found no wire damaged by myself installing rear bumper On this service ticket not sure if my oil was changed due to the fact 5% life left on instrumentnpannel

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, I would like to extend my personal regrets regarding your experience with our Service Department. My name is Ruslan Batenko, and I am the Service Manager with Penske Ford. I would appreciate the chance to speak with you and get more feedback. You can email me at rbatenko@socalpenske.com or call me directly at 619-433-6061. Thank you for your feedback and we look forward to speaking with you. Best, Ruslan Batenko Service Manager Penske Ford

Ashley was a consumade professional, very knowledgeable...

Ashley was a consumade professional, very knowledgeable and cordial. Even when there was an delay with the repair, she was able to accommodate my vehicle needs for my very busy weekend. All the service rep should emulate her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was our second car purchased at this dealer. They...

This was our second car purchased at this dealer. They went out of their way to acquire this auto for us. It was five star customer service. Richard and the entire team were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing! Rick was great, I live out of the area and he...

Amazing! Rick was great, I live out of the area and he helped me get everything done online. He also met me halfway with the car, which I really appreciate!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I drive a fleet vehicle and Larry Downs is outstanding at...

I drive a fleet vehicle and Larry Downs is outstanding at his position - Lead Assistant Service Manager - and treats me as a valued customer. When I first met Larry, he immediately made me feel as a long time friend. He is always polite, professional and attentative to all my vehicles service requirements. I appreciate his realistic and honest approach to lead times - so important when you have a vehicle that is used daily as a business tool. Thank you Mr. Downs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was really impressed by the communication,...

I was really impressed by the communication, professionalism, and expertise of Bob Radder and Jeff Long. I had a major overhaul of my 2013.Ford Explorer and I wouldn’t trust anyone else! She hasn’t run this well since we bought her. We will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.