Sutherlin Subaru

I made the huge mistake as a woman going to this dealership, I was met with a complete mess. I made a 2-hour drive to go look at a used car that I had made an appointment to view, I received confirmation several times as well as speaking Kevon whom is the manager through the week. Daniel called me that morning to confirm my appointment and said that they were looking forward to seeing me, once I arrived there with my elderly parents I was not met with kindness, I was not welcomed, my parents were left just standing there. I did get the pleasure of working with Caesar, who was a complete and total xxxxxxx and told me that even though the car I was there to look at that was on the lot as I saw it when I pulled in was not available and that there was nothing he could do for me. It was apparent that because I was there to look at a used vehicle that nobody wanted to help me because they wouldn't earn them the commission they wanted. I then got to meet the pleasure of meeting Andy in the parking lot, from what I understand, Andy is part of their finance department. Andy didn't value my privacy at all, nor did he value my business he proceeded to yell at me in the parking lot asking "what did you expect" him to do for me to which I kindly replied. Absolutely xxxxing nothing, this all happened in the parking lot while people were around while Kevon the manager watched and did absolutely nothing. Go buy a car here if you'd like, but they are the quintessential egotistical car salesman and you will get just that

I bought a used 2018 Cadillac XT5 from this dealership and I will not be going back. After calling and sending numerous emails about the issue I was having, they would give me the run around. I booked an appointment with their service department after 5k miles, then they sent me to Cadillac. Cadillac advised there were various things wrong with the car. I reached out to the service manager to let them know what Cadillac said, and they told me “all those things didn’t have to be done.” I also realized later that they sold me a car with a dying battery (The car should not DING every time you stop, that means the battery is DYING). I was told several times that “the manager would be in touch to make this right.” When I would call the manager was either in their store in Alabama or out of the office. I would periodically call and they would tell me that they would be touch, this went on for over a year. After years of waiting for them to make it right, I’m letting the public know. I do not recommend this dealership. They don’t care about their customers, only making the sale. They knew they sold me a car with issues, that’s why it was the last car I test drove after test driving 3 others- and it was marked “sold” on the lot. They just simply wanted the sale. I hope they do better for their future customers, and listen to their needs. People hope you’re honest enough to sale them a reliable car when they go to a dealership!

They met me at the door and greeted me by name. After inquiring why I was there, they told me that they would be finished in about 45 minutes. I barely got settled when they came and told me that they had completed the work. The wipers were torn and they were replaced under warranty. Great service and great care. I am very happy with these people.

We traded in our 2022 Buick Enclave for our 2026 Subaru outback touring xt. At our advanced ages we have dealt with many dealerships over the years. This was our best experience bar none. We were happy with the trade in value as well as out the door pricing. No pressure from anyone. Kayla was great to work with.

Purchased an F250 that was “certified pre-owned with 200+ point inspection” and “new brake pads and rotors” on November 29th. I purchased an extended warranty for $5300 as well. I was told this warranty covered “all electronics for 5 years” and also a lifetime powertrain warranty that also “covers the diesel emissions system unless it’s tampered with”. Those are the 2 specific questions I asked, otherwise I would have not purchased the warranty. It was very cold outside. It decided to warm up on December 18th so I attempted to open the panoramic sunroof only to find out it was broken. I pressed the close button but the following morning woke up to water on my leather seat and leather center console. I texted my salesman, Liam, and sent him a picture and video of the issue. I was told at 9:30am that the finance manager, Lexi, would call me back in a few minutes. After minimal texts and communication I recieved a call from Lexi at 8:00PM that evening (11 hours later). Lexi informed me thY my warranty covered all electronics except for the sunroof. She then suggested that she could cancel my loan and re-write the warranty to include the sunroof, but that I would have to wait a few weeks to file a claim. I logically refused because that’s ridiculous. The next day, after going back and forth with Lexi, I was finally emailed the actual literature regarding the extended warranty. I came to find out nothing concerning the exhaust system was covered either. After realizing I had been mislead and lied to, I cancelled the warranty to get my $5300 back. Lexi told me they would take care of my sunroof repair and make it right. That day, Liam texted me and asked me what day and time I could bring the truck to the dealership so they could look at my sunroof. We settled on December 26th and 9:30am. Upon arrival, I was working with Sean, who told me Liam had never made me an appointment. He rescheduled my appointment for Wednesday, December 31st at 9:00AM. After looking at my truck that day, they determined this needs to be fixed by Ford. Sean offered to keep my truck and give me a loaner vehicle, which I refused because I need my truck to tow my work trailer. Sean told me he would call me back that day and tell me what date and time I could drop it off at a Ford dealership. I heard nothing back all day. The following day I called and Sean told me he was waiting on a call back from Ford. On Friday, he had the same story. I left it alone the next Saturday-Tuesday with no contact or update from the dealership. Finally on Wednesday I got a hold of Sean, who told me again he hasn’t been able to get in contact with Ted Russel Ford. I called Ted Russel Ford and spoke with Erica in service who advised me that nobody from Sutherlin Subaru had called them. It took me about 30 seconds to get someone on the phone at Ted Russel Ford. I texted my salesman, Liam, and said I needed an update. He replied with a text saying “Ford said it could be between $1,000-4,000 to fix the sunroof so we are calling other dealers to see if that is accurate”. After that text, I was completely ignored by both Sean and Liam. I was later contacted on Thursday, January 8th, by a finance manager named Andy. I told him what was going and and he said “In my records it says you cancelled the warranty”. That’s because I was lied to and mislead and told my issue wasn’t covered. He informed he would “see what he could do” for me. After not upholding his promise to call me back that evening or early the next morning, I called the dealership 5 times between 1pm and 3:30pm. They ignored every call. I finally used a *67 number and got through to a guy named Tyler in service. He told me Sean was off on Fridays. (Interesting because the first time I brought the truck in was a Friday and I worked with Sean). After waiting on hold he finally tracked Andy down for me Andy informed me their legal team said they won’t resolve this issue. I’ve been mislead and lied to.

Purchased an F250 that was “certified pre-owned with 200+ point inspection” and “new brake pads and rotors” on November 29th. I purchased an extended warranty for $5300 as well. I was told this warranty covered “all electronics for 5 years” and also a lifetime powertrain warranty that also “covers the diesel emissions system unless it’s tampered with”. Those are the 2 specific questions I asked, otherwise I would have not purchased the warranty. It was very cold outside. It decided to warm up on December 18th so I attempted to open the panoramic sunroof only to find out it was broken. I pressed the close button but the following morning woke up to water on my leather seat and leather center console. I texted my salesman, Liam, and sent him a picture and video of the issue. I was told at 9:30am that the finance manager, Lexi, would call me back in a few minutes. After minimal texts and communication I recieved a call from Lexi at 8:00PM that evening (11 hours later). Lexi informed me thY my warranty covered all electronics except for the sunroof. She then suggested that she could cancel my loan and re-write the warranty to include the sunroof, but that I would have to wait a few weeks to file a claim. I logically refused because that’s ridiculous. The next day, after going back and forth with Lexi, I was finally emailed the actual literature regarding the extended warranty. I came to find out nothing concerning the exhaust system was covered either. After realizing I had been mislead and lied to, I cancelled the warranty to get my $5300 back. Lexi told me they would take care of my sunroof repair and make it right. That day, Liam texted me and asked me what day and time I could bring the truck to the dealership so they could look at my sunroof. We settled on December 26th and 9:30am. Upon arrival, I was working with Sean, who told me Liam had never made me an appointment. He rescheduled my appointment for Wednesday, December 31st at 9:00AM. After looking at my truck that day, they determined this needs to be fixed by Ford. Sean offered to keep my truck and give me a loaner vehicle, which I refused because I need my truck to tow my work trailer. Sean told me he would call me back that day and tell me what date and time I could drop it off at a Ford dealership. I heard nothing back all day. The following day I called and Sean told me he was waiting on a call back from Ford. On Friday, he had the same story. I left it alone the next Saturday-Tuesday with no contact or update from the dealership. Finally on Wednesday I got a hold of Sean, who told me again he hasn’t been able to get in contact with Ted Russel Ford. I called Ted Russel Ford and spoke with Erica in service who advised me that nobody from Sutherlin Subaru had called them. It took me about 30 seconds to get someone on the phone at Ted Russel Ford. I texted my salesman, Liam, and said I needed an update. He replied with a text saying “Ford said it could be between $1,000-4,000 to fix the sunroof so we are calling other dealers to see if that is accurate”. After that text, I was completely ignored by both Sean and Liam. I was later contacted on Thursday, January 8th, by a finance manager named Andy. I told him what was going and and he said “In my records it says you cancelled the warranty”. That’s because I was lied to and mislead and told my issue wasn’t covered. He informed he would “see what he could do” for me. After not upholding his promise to call me back that evening or early the next morning, I called the dealership 5 times between 1pm and 3:30pm. They ignored every call. I finally used a *67 number and got through to a guy named Tyler in service. He told me Sean was off on Fridays. (Interesting because the first time I brought the truck in was a Friday and I worked with Sean). After waiting on hold he finally tracked Andy down for me. Andy informed me their legal team said they won’t resolve this issue. I’ve been mislead and lied to.

A+ service consistently. I have had 6 Subies now and Sutherlin is by far best service center.

Five stars is not enough! No pressure only friendly and fast! Brett was so wonderful! I never knew that car shopping could be this pleasan!

Logan made it easy. He was friendly and knowledgeable. No pressure. I would recommend this dealership to anyone. I drove 70 miles to specifically do business with this dealership; they are that superior.

Outstanding dealer! We purchased a Subaru Outback today and had a great experience! Patrick, Chris and Ryan who closed our great deal for us were all first class to deal with. No high pressure, very informative and respectful! I am a Korean War veteran who was treated very well. I recommend, without reservation, buying from these guys!