Reviews
i cannot reach them. paid a deposit. no reactions at all .is all ok here?
i cannot reach them. paid a deposit. no reactions at all .is all ok here?
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a car 11/19/23 now 1/2/25 and no title. One excuse after another with no resolution. Louis Valenz & Fleetimport are not good people. Liar cheats & thieves. Don’t do business with this company.
Purchased a car 11/19/23 now 1/2/25 and no title. One excuse after another with no resolution. Louis Valenz & Fleetimport are not good people. Liar cheats & thieves. Don’t do business with this company.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Follow up….purchase 11/19/23 now it is 1/2/25 and still no resolution on the our title. Louis Valenz is one shady person. If it’s not one thing it is another!!
Follow up….purchase 11/19/23 now it is 1/2/25 and still no resolution on the our title. Louis Valenz is one shady person. If it’s not one thing it is another!!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolute crooks! Especially Louis Valenz! Stay away from this dealership! They sold me a Yukon Denali that was supposed to be in near immaculate condition with no issues at all. I made it clear before purchasing that I was going to be towing a trailer with this vehicle, so the towing/suspension was a priority for me to make the sale. Well, once the SUV was delivered, there were problems galore! The suspension system needed a new compressor and both rear shocks, it had to have the temperature sensor replaced, driver’s side mirror needed to be replaced, radiator had a hole in it, and neither front power seats would go up or go down, it has a continuous parasitic draw, so I had to invest in a battery switch, all of the dash clip mounts are broken, so the dash panel cannot be secured, and various other issues. After dropping over $3k for repairs, Louis said that he was going get me some money back towards the repair bills, because “they take care of their customers”. Needless to say, over a year later, and after every excuse in the book, (including a ridiculous manufactured story that Louis was fired over, but was later hired back), they never made good on their word! I hope this helps to keep someone else from getting taken advantage of by this very dishonest company.
Absolute crooks! Especially Louis Valenz! Stay away from this dealership! They sold me a Yukon Denali that was supposed to be in near immaculate condition with no issues at all. I made it clear before purchasing that I was going to be towing a trailer with this vehicle, so the towing/suspension was a priority for me to make the sale. Well, once the SUV was delivered, there were problems galore! The suspension system needed a new compressor and both rear shocks, it had to have the temperature sensor replaced, driver’s side mirror needed to be replaced, radiator had a hole in it, and neither front power seats would go up or go down, it has a continuous parasitic draw, so I had to invest in a battery switch, all of the dash clip mounts are broken, so the dash panel cannot be secured, and various other issues. After dropping over $3k for repairs, Louis said that he was going get me some money back towards the repair bills, because “they take care of their customers”. Needless to say, over a year later, and after every excuse in the book, (including a ridiculous manufactured story that Louis was fired over, but was later hired back), they never made good on their word! I hope this helps to keep someone else from getting taken advantage of by this very dishonest company.
- Customer service
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- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a car November 2023 and it took 4 months to get tag & 8 months later still no title. Stay far away from this company. They keep communication open but no resolution just excuses. Only thing I get is…our title office is in California & the time difference & the lady I need to get only works 3 days a week! 8 months later & you still can’t get her???
Purchased a car November 2023 and it took 4 months to get tag & 8 months later still no title. Stay far away from this company. They keep communication open but no resolution just excuses. Only thing I get is…our title office is in California & the time difference & the lady I need to get only works 3 days a week! 8 months later & you still can’t get her???
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase