MetroWest Acura

Sharing my experience so others can be careful. I booked tire replacement and alignment through MetroWest Acura's online scheduler after receiving a 10% promotional email. At the time of booking, the screen displayed a discounted total price $1,223.81, which I accepted and relied on. When I picked up the car, the final bill was significantly higher at $1453 and I was told that tires were excluded from the discount, even though that exclusion was not clear during booking. I don't have a screenshot because I didn't expect the dealership's own system to change pricing after booking, but I booked based on what was shown to me at the time. I think that this is their plan to defraud unsuspecting customers who would otherwise go to Costco or BJ's for the tire replacement. I would not recommend this dealership to anyone!!

We purchased A used vehicle from Metrowest Acura. The car was in our price range and priced below most other dealerships. The frustrating thing was the complicated way we had to purchase the vehicle. We drove from out of state 3 hours One way. The deal ship knew we were coming but did not inform us the person to complete the paperwork for our purchase wasn’t working that day so we had to drive the 3 hours again to sign the papers needed to purchase the vehicle. Again on this second visit the person who signs off the title was not in the office so we didn’t get all the paperwork needed and it took them a few dats to send the papers in the mail. We brought transfer plates from our state on the second visit to drive the car home. Most of these headaches could be avoided if Massachusetts allowed dealers to give out temporary plates. All in all we like our purchase just not the extra drives and waiting to actually call the car our own.

Real customer review... Unfortunately, they have unreliable staff, go somewhere else to service your Acuras. I made an appointment to replace the fuel pump. I was on time to drop off my car. The service agent (Jacob) said it will take two hours to replace the part. About 1.5 hours later I texted him to confirm if we are good with the pickup time as discussed. The guy calls me back and says that they do not have my part pointing out that it's the parts manager's fault. So, they had my car for 1.5 hours and did not know that part is not available. What an unprofessional bunch. It turns out that they found out that the part was not ordered 1 hour into my appointment. It's a service agent's job to verify if everything ready for the customer to receive the service. If they did not receive the parts, they usually give you heads up asking to reschedule the evening before if early appointment or the morning of. I previously owned Toyota for 15 years and never had this issue with Toyota services. I wasted a good part of my workday on dealing with Acura staff who is disrespectful and hands down unprofessional.

I purchased my 2024 Acura RDX on October 22nd and have been very satisfied with the purchase. When I arrived to Metro West Acura I had no intention to purchase the RDX on that day. My sales Rep Stephanie Pimental was so helpful and professional answering all my questions and request that I end up making the deal. Feeling confident that I made the correct decision. I highly recommend Stephanie and not only thru the purchase was so helpful but since then I have contacted her a few times asking her questions on my vehicle and she is prompt with answering and assuring me I am taken care of.

I am extremely disappointed with my experience at this dealership. The car they sold me broke down twice within the first week. They provided a loaner car for a month but couldn’t fix the issue. In the end, they sold me back my own trade-in! To make matters worse, I’ve been waiting over a month for a reimbursement check of over $3,000. This has been a frustrating and unacceptable experience.

I purchased a vehicle from MetroWest Acura last month and had the perfect experience . My sales consultant was Stephanie. She was eager to help me get a good deal and understand the features of my new vehicle (my last vehicle was 2014)… I had no safety features that Acura offer. Steph taught me how they operate, and how to customize. I was nervous to have all of the bells and whistles. by the end of the visit was comfortable and confident with everything I learned. am grateful she went above and beyond with her service!!! Thank you to her managers too. I highly recommend this dealership and especially Stephanie in sales

Sales and finance fantastic. That’s why I gave 3 stars. Service and part’s condescending and arrogant( The Manager of all people). Would not help out with dealership issue and when he did kept saying he was going out of his way. What else do you want me to do. You don’t even take your vehicle here anymore keep in mind I’ve got 50000 miles on a 2020 and did 2 oil changes elsewhere. Everything else was done at your dealership. Also all I needed was a new wheel lock remover. Cause the one in my vehicle wasn’t for my vehicle which I bought brand new from you. And never had my tires done by anyone else. All you claimed was you use a universal tool to take them off. But why was mine wrong to begin with and when you gave me new to me it was so stripped and used tire shop would not use do to the didn’t want to damage anything. Then when called back got the oh you can pay for one 100.00 plus dollars. Or buy your tires here and we can help. I call bulls*#t….. All I want is correct new key as lost or misplaced at dealership anyways.

Stephanie was very helpful during my vehicle purchase. I would highly recommend her if you are in the market to buy a new car!

Stephanie Pimental was really pleasant and easy to work with. She went above and beyond to show me all the cars I was interested in and helped me purchase my dream car.

Stephanie stands out as a brilliant gem at MetroWest Acura. Her exemplary approach focuses on understanding and delivering, rather than pushy sales tactics, and she showcased impressive expertise in Acura's lineup while skillfully personalizing my vehicle's features. If honesty, professionalism, and a seamless journey top your priorities, Stephanie's the sales professional you want to work with.