MetroWest Hyundai

I brought in my car in for routine service. At just over 7,000 miles on it Nothing too significant - an oil change and tire rotation. The service techs forgot to put four of the five bolts on my front passenger tire. From the second, I pulled out of the dealer lot onto the highway - since they sit right on Route 9 - a multi-lane highway -I knew something was terribly wrong. At first, I thought it was a flat tire. Then someone pulled up alongside me and screamed to me "look at your tire. It's wobbling. " Unfortunately I was on a highway so I had to quickly find a way to pull off safely. Needless to say that the rim is ruined, everything is stripped and I’ll need to have the car now in service for several days. When I called their service technician and explain the situation after they ignored my phone calls f and text to their specific text channel for about 30 minutes. I was told was ¨there’s nothing that we can do to help you even though we close at 4 PM. Everyone’s gone home at 2 PM and we can’t send anybody to support you, even though it was less than two miles away no, we cannot help you with a tow. You're on your own.¨ Complete and total apathy. Shameful. I could have been seriously hurt we're killed, as could others. I have now gone through all of the reviews of their service department, and they are consistently terrible. People speak of being ignored, disrespected, and treated rudely. There are numerous negative reviews about the general manager that is consistent with my own experience. General Manager Rusty Clifford is completely apathetic and non-responsive. I have reached out to him in multiple ways to discuss this issue. This disastrous event happened on Saturday at 2:00. It's now Wednesday night at 830 p.m. I have not heard a word from him. He thinks the problem is going to go away by itself, but he's sadly mistaken. He ruined my car with just 7,000 miles on it. I will never buy a Hyundai again in my life, and I will make sure everybody that I know does not either. I intend to report him to the state attorney general's office, the Better Business Bureau, Hyundai Corporate, and Terry Taylor, the owner of the AMSI group, which owns this joke of a dealership.

Nick was great, knowledgeable about vehicle and answered questions. The staffs were very friendly there.

My experience was excellent from the time we walked into the dealership. Nicholas Andrioli was the perfect salesman.

I could not have been more pleased than I was by the service we had from the moment we walked in the door and went through the process of shopping, to our making choices about trim, to the purchase of our car, to the delivery of our car, we felt very well taken care of. We could not have been more pleased with.our salesman, Nicholas Andreoli. Metrowest Hyundai has a huge inventory. And salesman Nicholas Andreoli is extremely well informed about the various models and all the features and trims within the model. Nicholas is a wonderful listener.. Nicholas listened to everything that we wanted in features of a car and he listened carefully to our questions and concerns. Nicholas talked to us about the features that our particular car might have that would make it right for us. For example, one of our concerns was that we have a very narrow garage. In the end, we chose the Hyundai Sonata with the limited trim because it had many features, including the remote self parking feature. Before we took the car out for a test drive. Nicholas sat with us in the car and went over the various features. He knew we were concerned about safety features like good viewing, cameras to detect pedestrian and blind spots and lane control, etc. we also wanted a large screen and cameras showing multiple angles to view. We sat for a long time in the car before we even drove it as Nicholas went through all the features and why he thought those would be important to us. And then we drove the car as Nicholas narrated the features. We loved how it drove. Before making our final decision, we wanted to be assured that’s a car would fit into our garage . To show you how much Nicholas went out of his way for us, he brought the car to our home and tested it out to see if it would fit easily going in and out of the garage. He drove it in and demonstrated the remote self parking feature. That clinched it. We made our decision. A couple of days later we returned to the dealership and purchased the car. Everything went smoothly. Sam was great with the finance papers. Everyone was very professional. Nicholas also took care of the registration and the inspections, delivered the car to our home and took our trade-in back to the dealership. When he made the delivery, Nicholas sat with us for quite a long time again going over all the features. He sat in the backseat and let us sit in the front seat so that we could see and learn how to access the features and try it out on our own, guided by Nicholas's explanation. And true to course. Nicholas returned to our house a several days later when I was having trouble operating the remote parking system and wanted more instruction. Nicholas helped to refine our understanding. We originally went to Metrowest Hyundai because a very close family friend had recommended manager Max. And once again we could not have been more pleased. And the car had been washed and prepped and came to us in pristine condition. We are enjoying using it. I would certainly recommend MetroWest Hyundai and Nicholas Andreoli to any friend who is buying a Hyundai. And I would recommend the Hyundai Sonata as the car to buy. We will use them for service as well.

We had a great experience working with Nick and team! They are all wonderful to work with and took great care of us

Clean dealership and the staff were kind and gave us water and chips. Very happy.

there service department is the worst , will damage your car more then they fix, the. would blame you as the customer.

Buyer beware. This dealership is horrible. My son bought his first car at this store and it’s had been a nightmare since driving it off the lot. The service department has created problems on the back of basic oil changes and tuneups that have resulted in thousands in more repairs. Having gotten second and third opinions from reputable ma Janice, it’s clear this store caused more damage and charged inflated prices. Stay away. I would purchase a bike before had to buy a wreck from this dealer.

DON'T BUY A CAR HERE! General Manager, Rusty Clifford, is NOT trustworthy. Cheated me out of $300 after he agreed to the figure. just not right! He's supposed to be the example of some integrity in that place. Can't trust people at their word anymore! His certainly does not mean anything! Spending MILLIONS of $$ building a new Dealership in Westborough, but reneges on a $300 deal!! Very poor,indeed!

Great service moving from Auburn to a new store to service my car. Sincerely appreciate all the help!