Reviews
The service rep was awesome and looked for solutions.
The service rep was awesome and looked for solutions. Responded to my request very fast.
The service rep was awesome and looked for solutions.
The service rep was awesome and looked for solutions. Responded to my request very fast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased a pre-owned 2019 Lexus GX from
I recently purchased a pre-owned 2019 Lexus GX from Covert CDJR, and the entire experience exceeded expectations. The dealership was straightforward, honest, and a breath of fresh air—no tricks, no pressure, and absolutely no xx. It’s rare to say buying a car was actually fun, but Covert made that happen. A special shoutout goes to my sales rep, Jesus Rodriguez. He was outstanding—professional, kind, and genuinely supportive throughout the process. He took the time to answer all my questions, made sure I felt confident in my decision, and continued to be helpful even after the sale. His friendly and easygoing manner made the experience feel more like working with a trusted advisor than a typical car salesman. If you're looking for a dealership that treats you with respect and transparency, Covert CDJR is it. And if you can, ask for Jesus Rodriguez—you’ll be in great hands.
I recently purchased a pre-owned 2019 Lexus GX from
I recently purchased a pre-owned 2019 Lexus GX from Covert CDJR, and the entire experience exceeded expectations. The dealership was straightforward, honest, and a breath of fresh air—no tricks, no pressure, and absolutely no xx. It’s rare to say buying a car was actually fun, but Covert made that happen. A special shoutout goes to my sales rep, Jesus Rodriguez. He was outstanding—professional, kind, and genuinely supportive throughout the process. He took the time to answer all my questions, made sure I felt confident in my decision, and continued to be helpful even after the sale. His friendly and easygoing manner made the experience feel more like working with a trusted advisor than a typical car salesman. If you're looking for a dealership that treats you with respect and transparency, Covert CDJR is it. And if you can, ask for Jesus Rodriguez—you’ll be in great hands.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sales were good although they sold me a car that was more
Sales were good although they sold me a car that was more than I wanted to pay for. Financing talked me into gap insurance which come to find out. I did not need and wanted to cancel. Never got a phone call back in the time. Allow for cancellation so one star for financing department.
Sales were good although they sold me a car that was more
Sales were good although they sold me a car that was more than I wanted to pay for. Financing talked me into gap insurance which come to find out. I did not need and wanted to cancel. Never got a phone call back in the time. Allow for cancellation so one star for financing department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We're glad to hear the sales team treated you well, but we're truly sorry to learn that your experience with the financing process fell short. It's never our intention for anyone to feel pressured or misinformed, and we understand how frustrating it is not to receive a timely response—especially when dealing with something as important as canceling coverage. Your feedback has been shared with the appropriate team, and we’re using it as a learning opportunity to ensure better communication and transparency moving forward. If there's anything we can still do to assist, we’d welcome the chance to help.
It was easy to pull in.
It was easy to pull in. Nice waiting room fast service and very nice attendant.
It was easy to pull in.
It was easy to pull in. Nice waiting room fast service and very nice attendant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We're glad to hear that your visit to Covert CDJR Bee Cave was smooth and that you enjoyed our comfortable waiting area, quick service, and friendly team. We truly appreciate your support and look forward to seeing you again!
Great experience the moment I walked into the service
Great experience the moment I walked into the service center. All the staff was very friendly and helpful. They made me feel welcomed and at home.
Great experience the moment I walked into the service
Great experience the moment I walked into the service center. All the staff was very friendly and helpful. They made me feel welcomed and at home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We're thrilled to hear that you had a great experience from the moment you walked into the service center. Our team works hard to create a welcoming and supportive environment, and it means a lot to know you felt right at home. We truly appreciate your feedback and look forward to serving you again in the future!
Justin went above and beyond in helping us to find the
Justin went above and beyond in helping us to find the perfect Jeep-and made the buying process hassle-free. We appreciate his hard work and will be sure to find Justin when we are ready to buy again.
Justin went above and beyond in helping us to find the
Justin went above and beyond in helping us to find the perfect Jeep-and made the buying process hassle-free. We appreciate his hard work and will be sure to find Justin when we are ready to buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful feedback! We're thrilled to hear that Justin went above and beyond to help you find the perfect Jeep and made the entire process smooth and stress-free. He truly takes pride in delivering top-notch service, and it means a lot that you’ll be coming back to work with him again. Enjoy your new Jeep, and we’ll be here whenever you’re ready for the next one!
While the salesman was good with communication it fell
While the salesman was good with communication it fell short after. I was doing a remote purchase on a Used 2018 Lincoln. The car was basically represented correctly minus a few things but acceptable. However, I was promised a 4pm phone appointment with their finance/business department. Evan called me at 4:30pm. I was a cash purchase so mostly everything went smoothly other than his “Evan’s” rude behavior when I elected to not buy a ridiculously overpriced extended warranty. Then the electronic paperwork was wrong and included a lien holder on it for a cash purchase. The salesperson Justin told me that the delivery driver would do an early morning departure. I assumed that meant something before 8:30. That was my mistake by 10:30 I hadn’t heard anything from anyone on the day of delivery. Then the delivery driver finally called with an ETA of 3pm. I’m only 3.5 hrs from this dealership so dunno why that took so long. Anyway Justin - 5 stars always communicated and tried his best. Evan - 2 stars due to rudeness and poorly prepared paperwork. Delivery - 3 stars as they met the criteria but I had to ask Justin again for communication so as to make arrangements.
While the salesman was good with communication it fell
While the salesman was good with communication it fell short after. I was doing a remote purchase on a Used 2018 Lincoln. The car was basically represented correctly minus a few things but acceptable. However, I was promised a 4pm phone appointment with their finance/business department. Evan called me at 4:30pm. I was a cash purchase so mostly everything went smoothly other than his “Evan’s” rude behavior when I elected to not buy a ridiculously overpriced extended warranty. Then the electronic paperwork was wrong and included a lien holder on it for a cash purchase. The salesperson Justin told me that the delivery driver would do an early morning departure. I assumed that meant something before 8:30. That was my mistake by 10:30 I hadn’t heard anything from anyone on the day of delivery. Then the delivery driver finally called with an ETA of 3pm. I’m only 3.5 hrs from this dealership so dunno why that took so long. Anyway Justin - 5 stars always communicated and tried his best. Evan - 2 stars due to rudeness and poorly prepared paperwork. Delivery - 3 stars as they met the criteria but I had to ask Justin again for communication so as to make arrangements.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your detailed experience. We're glad to hear that Justin provided consistent communication and support throughout the process—he truly works hard to ensure a smooth buying journey, and your recognition means a lot. That said, we're genuinely sorry to hear that other parts of the transaction didn’t meet expectations. The delayed finance call, issues with the paperwork, and lack of clarity around delivery timing should have been handled more professionally and with better coordination. We also regret that your interaction with our finance representative felt discourteous, especially during what should be a straightforward and respectful process—regardless of warranty choices. Your feedback has been noted and will be addressed internally to help improve our remote purchase experience. We appreciate your honest insights and the opportunity to do better.
My experience with Justin and Creed was NOT a positive
My experience with Justin and Creed was NOT a positive experience. My car was delivered with HAIL damage and these guys realized they screwed up. They stated they will make it right by picking my car up and to use their "In-house PDR repair" folks to fix the major damage. Since my car was delivered as a "damaged" after the fact, I asked for monetary compensation and PDR repair for a "HAIL damaged" car for which that went no where. They stated I either let them pick up my car to fix the damage or they will only send me a $500 check for me to make the repairs myself. That was absurd as the damage was far greater than $500 as there was extensive hail damage on the hood, side panels and roof of vehicle. I finally gave up and let them PDR my vehicle. When returned, it was not perfect as there were still some minor dings on the hood and roof but I was tired of dealing with these folks. Good luck if you plan to do business with this car dealership.
My experience with Justin and Creed was NOT a positive
My experience with Justin and Creed was NOT a positive experience. My car was delivered with HAIL damage and these guys realized they screwed up. They stated they will make it right by picking my car up and to use their "In-house PDR repair" folks to fix the major damage. Since my car was delivered as a "damaged" after the fact, I asked for monetary compensation and PDR repair for a "HAIL damaged" car for which that went no where. They stated I either let them pick up my car to fix the damage or they will only send me a $500 check for me to make the repairs myself. That was absurd as the damage was far greater than $500 as there was extensive hail damage on the hood, side panels and roof of vehicle. I finally gave up and let them PDR my vehicle. When returned, it was not perfect as there were still some minor dings on the hood and roof but I was tired of dealing with these folks. Good luck if you plan to do business with this car dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We sincerely regret that the delivery of your vehicle did not meet expectations and understand how frustrating it must have been to receive a car with hail damage. While our team did attempt to resolve the situation through paintless dent repair and offered additional support, we acknowledge that the outcome fell short of your expectations. You should never have had to go through such a drawn-out process to address an issue that should have been caught and corrected before delivery. We truly apologize for the inconvenience and disappointment this caused. Your feedback is taken seriously and will be used to help improve how we handle quality control, communication, and customer resolution moving forward.
Great place…Covert always does great work!
Great place…Covert always does great work! Always! Have been going there for years and several cars!
Great place…Covert always does great work!
Great place…Covert always does great work! Always! Have been going there for years and several cars!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued support and loyalty! We’re thrilled to hear that you’ve had consistently great experiences with us over the years. At Covert CDJR Bee Cave, we take pride in delivering quality work and building lasting relationships with our customers. It means the world to know you trust us with multiple vehicles. We truly appreciate you and look forward to serving you for many more years to come!
Justin Brown and his team were consummate professionals.
Justin Brown and his team were consummate professionals. The deal was easy and smooth. We're enjoying our new Jeep Grand Wagoner Series III Obsidian!
Justin Brown and his team were consummate professionals.
Justin Brown and his team were consummate professionals. The deal was easy and smooth. We're enjoying our new Jeep Grand Wagoner Series III Obsidian!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We're so glad to hear that Justin Brown and his team delivered a smooth, professional experience and made your purchase effortless. The Jeep Grand Wagoneer Series III Obsidian is an incredible choice—congrats! We hope you enjoy every mile in your new vehicle and look forward to assisting you again in the future.