Bishop Maserati

Never got back to me on the car but did tell me they had a special on extras if I buy a car.

I genuinely cannot remember the last time I experienced customer service this poor—particularly from a dealership representing luxury brands and selling six-figure vehicles. My husband and I drove 5 hours from Houston to Dallas specifically to purchase a 2022 Audi RS e-tron GT from Bishop after he had spent the week communicating with their salesman, Ahmed, about this exact vehicle. This was not a walk-in—he had a confirmed appointment. The morning we left, my husband texted Ahmed that we were beginning the drive and would arrive around 2. Ahmed responded, “Sounds like a plan I will see you then.” When we arrived, Ahmed was with another couple. My husband was passed to another salesman and spent approximately an hour waiting for Ahmed. During that time, we inspected the RS, test-drove it, and were prepared to negotiate its purchase. Our daughter and I actually left because we expected my husband to spend the next few hours completing the deal. Instead, after approximately two hours at Bishop, my husband learned that the RS had been sold to another customer while he was physically inside the dealership trying to purchase it. And who was selling it? Ahmed—the salesman who knew we had just driven 5 hours from Houston, confirmed our appointment, knew we were actively en route, and had not even personally sat down with my husband yet. Nobody warned us another buyer was pursuing the car during our five-hour drive. Not when we arrived. Not before the test drive. Not while my husband waited an hour for his scheduled salesman. One phone call or text could have saved our family a 10-hour round trip. But perhaps the most insulting part? Before my husband was even given a meaningful apology or explanation, they attempted to sell him a different vehicle instead. We understand that without a signed contract or deposit, the Audi was not legally ours. That’s not the issue. The issue is allowing a customer to drive five hours for a confirmed appointment, letting him test-drive the specific $59,000 vehicle he came to purchase, keeping him waiting—and then selling it while he’s sitting in your dealership without so much as the courtesy of telling him what’s happening. Our family lost roughly 12 hours of our day and hundreds of dollars in travel expenses because of a situation that could have been prevented with basic communication. This would be unacceptable customer service at any car dealership. From a dealership representing Maserati and Alfa Romeo and selling six-figure automobiles, it’s frankly embarrassing. Luxury isn’t just the badge on the building or the price of the inventory. Luxury is supposed to include the experience. We arrived prepared to spend nearly $60,000 with Bishop. We left with an astonishingly poor impression of what this dealership considers luxury customer service. The standard should be considerably higher than this.

I genuinely cannot remember the last time I experienced customer service this poor—particularly from a dealership representing luxury brands and selling six-figure vehicles. My husband and I drove 5 hours from Houston to Dallas specifically to purchase a 2022 Audi RS e-tron GT from Bishop after he had spent the week communicating with their salesman, Ahmed, about this exact vehicle. This was not a walk-in—he had a confirmed appointment. The morning we left, my husband texted Ahmed that we were beginning the drive and would arrive around 2. Ahmed responded, “Sounds like a plan I will see you then.” When we arrived, Ahmed was with another couple. My husband was passed to another salesman and spent approximately an hour waiting for Ahmed. During that time, we inspected the RS, test-drove it, and were prepared to negotiate its purchase. Our daughter and I actually left because we expected my husband to spend the next few hours completing the deal. Instead, after approximately two hours at Bishop, my husband learned that the RS had been sold to another customer while he was physically inside the dealership trying to purchase it. And who was selling it? Ahmed—the salesman who knew we had just driven 5 hours from Houston, confirmed our appointment, knew we were actively en route, and had not even personally sat down with my husband yet. Nobody warned us another buyer was pursuing the car during our five-hour drive. Not when we arrived. Not before the test drive. Not while my husband waited an hour for his scheduled salesman. One phone call or text could have saved our family a 10-hour round trip. But perhaps the most insulting part? Before my husband was even given a meaningful apology or explanation, they attempted to sell him a different vehicle instead. We understand that without a signed contract or deposit, the Audi was not legally ours. That’s not the issue. The issue is allowing a customer to drive five hours for a confirmed appointment, letting him test-drive the specific $59,000 vehicle he came to purchase, keeping him waiting—and then selling it while he’s sitting in your dealership without so much as the courtesy of telling him what’s happening. Our family lost roughly 12 hours of our day and hundreds of dollars in travel expenses because of a situation that could have been prevented with basic communication. This would be unacceptable customer service at any car dealership. From a dealership representing Maserati and Alfa Romeo and selling six-figure automobiles, it’s frankly embarrassing. Luxury isn’t just the badge on the building or the price of the inventory. Luxury is supposed to include the experience. We arrived prepared to spend nearly $60,000 with Bishop. We left with an astonishingly poor impression of what this dealership considers luxury customer service. The standard should be considerably higher than this.

I had been communicating with Ahmed for three days about a specific vehicle and had a confirmed appointment to see it. The morning of the appointment, I even let him know when we were leaving Houston, and he confirmed. My seven-month-pregnant wife and I then drove five hours specifically to purchase this car. When we arrived, Ahmed was with other customers despite our appointment. He barely greeted us before handing us off to a junior salesperson, Faisal. I want to be clear: Faisal was great. He was professional, helpful, and did everything he could. None of this review reflects poorly on him. After the test drive, I told Faisal I was ready to buy and wanted to talk numbers. I was fully prepared to purchase the vehicle on the spot and could have paid cash. We then sat in the office for approximately an hour waiting for numbers that never came. Eventually, Faisal went to find out what was taking so long and discovered that THE CAR HAD BEEN SOLD TO SOMEONE ELSE WHILE WE WERE SITTING IN THE DEALERSHIP WAITING TO BUY IT. I had communicated with them for three days. They knew I was driving five hours. They confirmed my appointment that morning. I arrived, test-drove the car, and explicitly told them I was ready to purchase it. At no point before making the trip was I offered the opportunity to put down a deposit to hold the vehicle. I would have happily done so. What really cemented this experience was Ahmed’s response. He eventually came in, didn’t even apologize, and simply asked if I was interested in another vehicle. After driving five hours with my pregnant wife specifically for this car? Absolutely not. No manager even came to speak with me while I was there. I had to actively call the dealership multiple times afterward before finally getting a manager on the phone, only to receive what felt like a half-hearted apology. I understand dealerships sell cars and that an appointment doesn’t necessarily guarantee a vehicle. That’s not the issue. The issue is the complete lack of communication and respect for our time. If another customer was actively buying the car, tell me. If I need to put down a deposit before driving five hours, give me that option. If I’m sitting inside your dealership ready to buy while someone else is purchasing the same vehicle, communicate with me. I’ve worked in sales and around car dealerships, and I have never seen a situation handled this poorly. I’ve requested a call from the general manager because I sincerely hope he expects better customer service from his business. Faisal deserves credit for doing his best in an awful situation. The way the dealership handled everything else was completely unacceptable.

I had an amazing experience purchasing my Tesla, and I can’t say enough great things about Wendy! From the moment I walked in, she was incredibly patient, knowledgeable, and professional. She took the time to answer every question I had, never made me feel rushed, and made sure I fully understood everything throughout the entire process. Wendy truly went above and beyond to make my car-buying experience smooth, stress-free, and enjoyable. Her customer service was exceptional, and it was obvious that she genuinely cared about helping me find the right vehicle instead of just making a sale. If you’re thinking about buying a Tesla, I highly recommend asking for Wendy. She made the entire experience easy and enjoyable, and I couldn’t be happier with my purchase. Thank you, Wendy, for your outstanding service!

I had an amazing experience purchasing my Tesla, and I can’t say enough great things about Wendy! From the moment I walked in, she was incredibly patient, knowledgeable, and professional. She took the time to answer every question I had, never made me feel rushed, and made sure I fully understood everything throughout the entire process. Wendy truly went above and beyond to make my car-buying experience smooth, stress-free, and enjoyable. Her customer service was exceptional, and it was obvious that she genuinely cared about helping me find the right vehicle instead of just making a sale. If you’re thinking about buying a Tesla, I highly recommend asking for Wendy. She made the entire experience easy and enjoyable, and I couldn’t be happier with my purchase. Thank you, Wendy, for your outstanding service!

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