Reviews
Elias was very kind & helpful. I drove all the way from...
Elias was very kind & helpful. I drove all the way from Kansas City to Dallas to buy my Guilia and would recommend Elias & Essance to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We had a great experience working with Ash Osman at...
We had a great experience working with Ash Osman at Essence Maserati. He was very professional and made the car buying experience easy and hassle free. I love my new car and would definitely recommend Ash and Essence Maserati for future purchases!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was fortunate to work with Kim on my last service...
I was fortunate to work with Kim on my last service visit. She was very helpful scheduling my visit, updated me along the process and actually had everything completed earlier than expected. It was great to work with her and appreciate how everything was handled.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
When my 2018 Stelvio was ready for the 30K service, I...
When my 2018 Stelvio was ready for the 30K service, I researched top Alfa service centers in Dallas area. The dealer where I bought the Alfa was ranked low, and Essence was ranked high. The service was completed and I am happy with the results. Essence did go above snd beyond by looking for early wear signs and found and mitigated a couple of issues not listed on the 30K plan. Service manager was professional and built trust between the service group and myself. One warranty part was not a stock item and was ordered for a future visit. Good troubleshooting skills and good documentation. Would recommend to use this service center
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ash Osman was absolutely perfect to work with. His...
Ash Osman was absolutely perfect to work with. His professionalism and responsiveness made my experience easy and enjoyable. He provided everything I requested and I am thrilled with the results. I would definitely recommend working with Ash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always a pleasure getting my service completed at Essence...
Always a pleasure getting my service completed at Essence Maserati Alfa Romeo. The staff is always courteous and knowledgeable regarding my vehicle. They answer all my questions no matter how idiotic. And the facility is beautiful.
My experience with this dealership is so professional and...
My experience with this dealership is so professional and respectful. Ms Kim and Philip the sales associate treated me with patients through out my issues. My problem on my car were solved in a swift timely manner. Thanks again to ms Kim very good customer service skills.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Not low pressure but no pressure at all sales experience....
Not low pressure but no pressure at all sales experience. Really enjoyed working with Ash as we looked at a few different vehicles before settling on the right one for us. No games on the trade-in and we were in and out in a few hours with a beautiful new Levante. We had previously owned two Alfa's and have come to trust Essence's service department, so staying with their brands was an easy decision.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was in and out, no issues, no drama. This is how...
I was in and out, no issues, no drama. This is how service should be. Kim was great, very friendly and professional. My car was even ready on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick service, great loaner car, an overall seamless...
Quick service, great loaner car, an overall seamless experience! Communication throughout the service was great, and I got a beautifully clean car back ready to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
