Reviews
Horrible tech service.
Horrible tech service. Did not have car diagnosed by time they set themselves. Had to ask multiple times to get the car looked at, and when it was looked that they lied about my battery being dead and said my car had no oil, also a lie. Stated it would cost me about $120 to diagnose vehicle when i originally stated issues. Did not find necessary diagnoses and tried to charge $450 just to diagnose. Also charged over $200 for the xx diagnoses. Absolute scam amd waste of time. The only positive thing I have to say is the employees I spoke with were nice and respectable.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience. I'm very sorry to hear about the delays, miscommunication, and charges you encountered. That's not the level of service you should expect. Please feel free to reach out to me to work towards a solution. Elias Perez Service Director eliasperez@group1auto.com
They tried to charge my daughter 100 usd more… I had to
They tried to charge my daughter 100 usd more… I had to call in and ask for explanation and they took it off and apologized but I don’t like how they tried to take advantage of a 20 year old.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry for your experience and appreciate you bringing this to our attention. We'll review our processes to ensure it doesn't happen again. Elias Perez Service Director eliasperez@group1auto.com
Jason is an excellent Service Advisor.
Jason is an excellent Service Advisor. He is an asset to your dealership. He has assisted me on trivial settings on my car with great patience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Melinda, thanks for your praise and kind comments about Jason. Feel free to reach out to us if you need anything. Have a wonderful day.
Great service and Ms.
Great service and Ms. Madison Rosenbaum is an awesome service advisor. I am completely satisfied with the repairs performed on my 2016 KIA Sorento SUV.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello John, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service and Ms.
Great service and Ms. Madison Rosenbaum is an awesome service advisor. I am completely satisfied with the repairs performed on my 2016 KIA Sorento SUV.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Madison to be so supportive during your experience here at Beck & Masten Kia. We are always more than happy to assist you if anything else comes up. Take care!
Very good experience.
Very good experience. Staff was great and the dealership is really looking great. This is a great dealership and will buy again!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent work as I took the car for change of oil and
Excellent work as I took the car for change of oil and the updated all the apps, that were pending
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Fernando, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service is always easy and timely.
Service is always easy and timely. I was met immediately by my service advisor, was kept informed of the progress, and received my car early. The car was washed and vacuumed!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carl, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Kia! If you have any further questions, please don't hesitate to reach out!
Good experience and a Gary was a good service advisor.
Good experience and a Gary was a good service advisor. Will continue ue to use this service .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
I bought a 2025 Telluride today and had an awesome
I bought a 2025 Telluride today and had an awesome experience! The staff is top notch! So very helpful and knowledgeable. My sales rep, Stacie Thomas, made everything easy and seamless. Elise, Anita and Santiago rounded everything out with financing, paperwork and transportation. Thank you all so much for taking such good care of me. I highly recommend this dealership and these good people. I love my new Telluride!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. If you're ever in need of more help, please let us know!