Reviews
15 word minimum does not inspire me to leave a positive review. If I like your service I’ll be back, otherwise I’ll go somewhere else.
15 word minimum does not inspire me to leave a positive review. If I like your service I’ll be back, otherwise I’ll go somewhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We hope to work with you again in the future here at Priority Toyota Springfield. Take care!
Dwayne is the man! I have 2 Toyotas that I purchased from Priority and even though I live in Maryland I always take it back to them for service- Great dealership and service dept.
Dwayne is the man! I have 2 Toyotas that I purchased from Priority and even though I live in Maryland I always take it back to them for service- Great dealership and service dept.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words about Dwayne and the team! We look forward to seeing you again at Priority Toyota Springfield! Safe travels!
Great customer service. I had a recall on my Rav4 and Toyota paid for an Uber ride to my home and then back to get my car.
Great customer service. I had a recall on my Rav4 and Toyota paid for an Uber ride to my home and then back to get my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate your kind words about our team! We are glad you enjoyed a seamless experience with Priority Toyota Springfield! Safe travels!
The service technicians always try to be informative and helpful. The facilities are clean and relatively comfortable. I was disappointed that it took more than 3.5 hours to get an oil change and tire rotation done, but the service team was able to get me a loaner car at last minute so I could go pick up my son from his sports practice.
The service technicians always try to be informative and helpful. The facilities are clean and relatively comfortable. I was disappointed that it took more than 3.5 hours to get an oil change and tire rotation done, but the service team was able to get me a loaner car at last minute so I could go pick up my son from his sports practice.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Brian, we apologize for the long wait time, but we're glad to hear our team provided you with a loaner car promptly. Thanks for choosing Priority Toyota Springfield!
Always get friendly reception when I arrive and get good advice when it comes to what I really need.
Always get friendly reception when I arrive and get good advice when it comes to what I really need.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The entire team at Priority Toyota Springfield is so glad we earned your business. Thanks so much, Akarob5!
Very polite and great service would recommend to anyone who’s looking to be in the toyota family.
Very polite and great service would recommend to anyone who’s looking to be in the toyota family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Valeriea, thank you for choosing Priority Toyota Springfield! We truly appreciate your recommendation and look forward to assisting you again with any future needs. Until then, take care!
Great services. Excelent costumer service. Sale Department and credit Department they are Excelent. Gaby Excelent costumer service
Great services. Excelent costumer service. Sale Department and credit Department they are Excelent. Gaby Excelent costumer service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
A great car-buying experience takes teamwork, and we’re glad Gaby and our sales and finance teams delivered! Thank you for the 5 stars and for choosing Priority Toyota Springfield. We appreciate your support and hope you enjoy every mile in your new vehicle!
I had good customer service. Easy to schedule appointments via Toyota app. Overall good experience.
I had good customer service. Easy to schedule appointments via Toyota app. Overall good experience.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, We appreciate your feedback at Priority Toyota Springfield! We love knowing you found service scheduling to be simple with the Toyota app. Come see us again soon!
Prior experience with the service department has been hit or miss over the 14 years I have had my 2011 Camry. The last few visits have been encouraging with a minor exception. I recently took in my vehicle for a mileage maintenance check up (195k). I decided to stay at the dealership hoping that it would not take that long - 4 hours later and no update other than the request for approval for necessary work to be done and a phone call to customer service for an update, I was told my car was finished. I get that Saturdays can be busy but don't say you can text your service advisor to no answer on a timing update.
Prior experience with the service department has been hit or miss over the 14 years I have had my 2011 Camry. The last few visits have been encouraging with a minor exception. I recently took in my vehicle for a mileage maintenance check up (195k). I decided to stay at the dealership hoping that it would not take that long - 4 hours later and no update other than the request for approval for necessary work to be done and a phone call to customer service for an update, I was told my car was finished. I get that Saturdays can be busy but don't say you can text your service advisor to no answer on a timing update.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Katie, thank you for taking the time to share your feedback and for trusting us with your Camry over the years. We're glad your recent service experiences have been moving in a positive direction, and we appreciate your comments about the communication during your last visit. Your feedback helps us improve, and we hope to provide an even better experience the next time we see you at Priority Toyota Springfield.
Brooke was great. He let me know the problem, the options available to me and the cost options. He stayed in contact with me throughout the process. He let me know what additional work needed to be done moving forward. Really nice guy.
Brooke was great. He let me know the problem, the options available to me and the cost options. He stayed in contact with me throughout the process. He let me know what additional work needed to be done moving forward. Really nice guy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing this feedback about Brooke. It’s great to hear he kept you informed throughout the process, clearly explained your options and costs, and made sure you knew what to expect with future service needs. Thank you for choosing Priority Toyota Springfield and trusting our team with your vehicle. We look forward to assisting you again.