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Priority Toyota Springfield

(612 reviews)

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Reviews

(612 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Priority Toyota Springfield from DealerRater.

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I simply love them. I always bring my car here for service. The service and customer service is above top 5 rating

I simply love them. I always bring my car here for service. The service and customer service is above top 5 rating

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's always our pleasure to serve you here at Priority Toyota Springfield! Thank you for your continued loyalty and trust. We truly appreciate your kind words and look forward to seeing you again on your next visit. Until then, take care!

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So far I have had little to complain about accept for a little long wait time to get a simple oil change and tire rotation. I attribute that for how busy the service department is but that is probably because how good the service department is on taking care of customers vehicles.

So far I have had little to complain about accept for a little long wait time to get a simple oil change and tire rotation. I attribute that for how busy the service department is but that is probably because how good the service department is on taking care of customers vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate your patience and understanding. Your insights are valued, and we hope to make your next visit with us at Priority Toyota Springfield quicker yet still thorough. See you next time!

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Great and prompt service. The advisor was straight with me and told me exactly what my car needed. Service was performed well and quickly

Great and prompt service. The advisor was straight with me and told me exactly what my car needed. Service was performed well and quickly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re grateful for your feedback! It's great to know your vehicle was in good hands with our team. Thank you for choosing Priority Toyota Springfield!

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The customer service is great and i give A+ the cashier Mesert. She nice person

The customer service is great and i give A+ the cashier Mesert. She nice person

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Zedu, thank you for the great rating! We’re glad you had a positive experience with the team at Priority Toyota Springfield. Mesert will appreciate the kind recognition, providing friendly, helpful service is what our team strives for every day. Thank you for choosing Priority Toyota Springfield. Safe travels!

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Excellent support by Service Department and its highly professional staff. Great follow through and communications.

Excellent support by Service Department and its highly professional staff. Great follow through and communications.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Gary! Thank you for taking the time to share your feedback. We're delighted to hear that you received excellent support from our service department and that our team's professionalism, communication, and follow-through made a positive impression. We truly appreciate your business at Priority Toyota Springfield and look forward to serving you again in the future!

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Welcoming, respectful. Caring, patience and already to listen to your needs. I was informed of the work needed for the future.

Welcoming, respectful. Caring, patience and already to listen to your needs. I was informed of the work needed for the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ms. Daniels, thank you so much for sharing your feedback about our team! We are glad to hear that you are feeling well-informed and taken care of. Please reach out if we can be of any further assistance!

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Good work. On Time. Very accurate estimate. I was kept informed b n m p

Good work. On Time. Very accurate estimate. I was kept informed b n m p

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that you had a fantastic time at our dealership! Your satisfaction is our top priority and we're thrilled that we could meet your needs.

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It all comes down to three words: excellent custermer service. They never fail to deliver it.

It all comes down to three words: excellent custermer service. They never fail to deliver it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Robert, your continued confidence means the world to us! Knowing our team consistently delivers the excellent customer service you expect at Priority Toyota Springfield is the highest compliment we could receive. Thank you for your support, and we look forward to your next visit!

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I tremendously appreciate and value the great service that priority has given me ever since I bought my Toyota in 2018. The free oil changes and inspections are fabulous, and the team always keeps to their schedule.

I tremendously appreciate and value the great service that priority has given me ever since I bought my Toyota in 2018. The free oil changes and inspections are fabulous, and the team always keeps to their schedule.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love having you as a loyal customer! Thank you for choosing Priority Toyota Springfield and for sharing your experience. We look forward to serving you and your vehicle again next time! Safe travels!

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Very good service and the customer service team is amazing and very helpful to us and we appreciate your support and patience

Very good service and the customer service team is amazing and very helpful to us and we appreciate your support and patience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We're glad the team at Priority Toyota Springfield provided excellent service and helpful customer support throughout your visit. We appreciate your kind words and look forward to assisting you again in the future.

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