Reviews
Very disappointing service experience at Priority Toyota Springfield. I went in for a routine oil change and was quoted approximately $110, even though Toyota’s website showed a special for approximately $65. When I asked for an explanation, I did not receive a clear or respectful answer. Customers should not be quoted different prices for the same service depending on which service advisor assists them. This creates the impression that service prices are being inflated or applied inconsistently. The staff and management did not properly address my concerns or show interest in customer satisfaction. This experience seriously damaged my trust in this dealership. Priority Toyota Springfield needs transparent pricing, consistent treatment of every customer, and much better customer service.
Very disappointing service experience at Priority Toyota Springfield. I went in for a routine oil change and was quoted approximately $110, even though Toyota’s website showed a special for approximately $65. When I asked for an explanation, I did not receive a clear or respectful answer. Customers should not be quoted different prices for the same service depending on which service advisor assists them. This creates the impression that service prices are being inflated or applied inconsistently. The staff and management did not properly address my concerns or show interest in customer satisfaction. This experience seriously damaged my trust in this dealership. Priority Toyota Springfield needs transparent pricing, consistent treatment of every customer, and much better customer service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I think the company maintenance department is doing excellent on the ground. The interaction with customers and time factor was very pleasing. They continue doing the good work. I was really impressed and well satisfied with my maintenance service.
I think the company maintenance department is doing excellent on the ground. The interaction with customers and time factor was very pleasing. They continue doing the good work. I was really impressed and well satisfied with my maintenance service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that our team impressed you with their service and efficiency, Alfred! Thank you for choosing Priority Toyota Springfield, and we look forward to your next visit!
I didn’t like the long wait but the overall experience was good as usual and the people were efficient as always
I didn’t like the long wait but the overall experience was good as usual and the people were efficient as always
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your patience and for choosing Priority Toyota Springfield. We're glad you had a positive experience overall. We look forward to serving you quickly and efficiently in the future!
Outstanding job by Dwayne and his crew. Also, detailing made my 10 year old 4Runner look brand new.
Outstanding job by Dwayne and his crew. Also, detailing made my 10 year old 4Runner look brand new.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your kind words are greatly appreciated! We are committed to providing the best customer service and it's great to hear that we were able to do just that.
Khayal has been amazing every time I have been to Toyota and he has been my agent. He is very customer oriented, polite, informative and friendly. We need more people in customer service like him.
Khayal has been amazing every time I have been to Toyota and he has been my agent. He is very customer oriented, polite, informative and friendly. We need more people in customer service like him.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Khayal's exceptional service at Priority Toyota Springfield. We look forward to your next visit! Safe travels!
Quick appointment. Service agent listened and replayed what I wanted from service appointment. He took time and was patient with my questions.
Quick appointment. Service agent listened and replayed what I wanted from service appointment. He took time and was patient with my questions.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Debra, we're glad our service team provided a quick appointment and took the time to listen to your needs. It's great to hear your service advisor was patient, attentive, and made sure your questions were answered. Thank you for choosing Priority Toyota Springfield, and we look forward to taking care of you again!
Always excellent professional service. Dwayne and the other gentleman who assisted me explained in detail what was needed, and thecway foward. I feel confident and safe knowing all expectations. Thank you Team Springfield Toyota!
Always excellent professional service. Dwayne and the other gentleman who assisted me explained in detail what was needed, and thecway foward. I feel confident and safe knowing all expectations. Thank you Team Springfield Toyota!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Janice, it's fantastic to hear that Dwayne and the team provided clear and professional service. Thank you for choosing Priority Toyota Springfield!
Very good service! Adequate explanation and answering. I was able to get Safety Inspection done for my Toyota Sienna XLE Front-Wheel Drive Minivan
Very good service! Adequate explanation and answering. I was able to get Safety Inspection done for my Toyota Sienna XLE Front-Wheel Drive Minivan
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Priority Toyota Springfield! We're glad we could assist with the safety inspection for your Toyota Sienna. We hope to serve you again with any future needs. Drive safe!
I find they are honest and trust them on repairs which I just had done. Only place I have my car serviced twice a year.
I find they are honest and trust them on repairs which I just had done. Only place I have my car serviced twice a year.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re honored to be the only team you trust with your vehicle! Thank you for choosing Priority Toyota Springfield! See you next time!
The process of checking in my car for service was efficient and courteous, as was the bill paying and picking up the car.
The process of checking in my car for service was efficient and courteous, as was the bill paying and picking up the car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted that you enjoyed a seamless service experience from start to finish! Thank you for choosing Priority Toyota Springfield and sharing your feedback.