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Priority Toyota Springfield

(563 reviews)

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Reviews

(563 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Priority Toyota Springfield from DealerRater.

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They got me in and my flat fixed in a little over an hour. I had a few people in front of me but was able to get my kids to their appointments on time. Thanks Daniel

They got me in and my flat fixed in a little over an hour. I had a few people in front of me but was able to get my kids to their appointments on time. Thanks Daniel

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mike, thank you for choosing Priority Toyota Springfield and for sharing your experience with Daniel. We're happy to help you and your family!

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My car needed to be inspected and I was able to drop it off and pick it up later.

My car needed to be inspected and I was able to drop it off and pick it up later.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing our Priority Toyota Springfield team for your service needs, Jacqueline! We're here when you need us next!

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I am never disappointed in the fantastic customer service I receive, especially from my Service Manager, Michael Nelson.

I am never disappointed in the fantastic customer service I receive, especially from my Service Manager, Michael Nelson.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We will be sure to pass along your appreciation to Michael! We look forward to working with you again in the future at Priority Toyota Springfield!

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Marvin provided great service. I appreciated that I was able to track the status of my vehicle.

Marvin provided great service. I appreciated that I was able to track the status of my vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review of Priority Toyota Springfield! We're happy to hear that Marvin provided you with great service during your recent visit. Let us know if we can assist you with anything else in the future.

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I'm a very happy customer with the kind of service that Priority Toyota provided and I will do it again.

I'm a very happy customer with the kind of service that Priority Toyota provided and I will do it again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you're so satisfied! Thank you for choosing Priority Toyota Springfield, and we look forward to assisting you in the future!

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I like the place for service my car also recommend to other person nice people

I like the place for service my car also recommend to other person nice people

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this feedback with our team here at Priority Toyota Springfield! It's great to know that you had a five-star experience. See you next time!

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Nice dealership, huge service bay. But it shouldn’t take 2 hours to get an oil change.

Nice dealership, huge service bay. But it shouldn’t take 2 hours to get an oil change.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future.

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They’ve always taken care of my needs. Parts have seemed to be higher many times.

They’ve always taken care of my needs. Parts have seemed to be higher many times.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon.

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My service manager, Steven, was great! He communicated often with me along the way and was very patient answering all my questions.

My service manager, Steven, was great! He communicated often with me along the way and was very patient answering all my questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad to hear Steven provided such clear and patient support during your visit! Thank you for choosing Priority Toyota Springfield and for sharing your feedback.

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I go to Priority Toyota Springfield whenever my car needs work because taking your car to the dealer ensures you're getting the best possible care because you know they're using certified Toyota parts and everyone is part of the Toyota family.

I go to Priority Toyota Springfield whenever my car needs work because taking your car to the dealer ensures you're getting the best possible care because you know they're using certified Toyota parts and everyone is part of the Toyota family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this thoughtful review of Priority Toyota Springfield! We are thrilled to have your confidence and loyal business. See you next time!

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