Priority Toyota Springfield

Took Sienna for gas door settlement issue. Service advisor initiated and later that day sent a video saying this issue will not be covered under settlement. I called dealership but advisor was not available as per phone interpreter told me and promise me to make a call back. I never received a call. I wrote advisor an email, no response. Call again 3 time no success. After 3 days went to dealer to see advisor who ignored me for couple of minutes and show total unawareness about me, my vehicle, my case and my phone number, I talked to service manager who listened to my whole issue, which consisted of 2 parts 1; inconvenience I faced due to advisor’s reckless behavior and 2; my vehicle’s settlement fix. Manager confessed my vehicle is covered under settlement and will get it done in 2 days. But he never sorry for my inconvenience I faced. Pickup was same hardship I got. Have to call manager who told me vehicle is ready, but no one ever called me to pick it up. I received my vehicle, and can guess that top tier management in this dealership is competent but unfortunately team of service department including manager and specified few advisors are hard headed and incompetent.

They accepted me when I was late and honored the maintenance for life. They explained what the car needed and did not do anything without permission. They added sticker to screen so I can remember next time.

I just go for regular maintenance they are profressional and understand my issue with timely service

Dealership did a good job. Service advisor was very helpful, described my repair needs. Repairs were made, received vehicle back in a timely manner.

Don’t like the advisor. Mr. Lucero wasn’t friendly. He didn’t said nothing about the work made to the car. For the first time in my almost ten years as a Priority custumer, this is the very first time I didn’t like the service. There is not the plastic sticker for the the next service on the front rear,

Customer friendly and very responsible employees their goal is really satisfying all customers as much as possible.

I dealt with Anthony Vargas to resolve a leak issue in my car. He was a good listener and I talked to mechanic also before he did the repair. As usual, you guys come up with a long list, but at 84 I won't be driving more than a couple more years. Car has low mileage even though 9 years old. So far, leak seems to be repaired 🤞 I would request Anthony again, for sure!

Love the service plan. Loaners are available or you can wait in the waiting area which is nice. Service team works well to get you in and out along with setting the expectations of how long the service will take.

Always very pleased with quality of service. Dwayne is always superb in sterling customer service. Thank you

Anthony from servís is a great costumer services we have 5!car that we bought from Toyota priority because the great customer service from Anthony from services and Will from sales , thank you for have excellent employees.