Priority Toyota Springfield

I had good customer service. Easy to schedule appointments via Toyota app. Overall good experience.

Prior experience with the service department has been hit or miss over the 14 years I have had my 2011 Camry. The last few visits have been encouraging with a minor exception. I recently took in my vehicle for a mileage maintenance check up (195k). I decided to stay at the dealership hoping that it would not take that long - 4 hours later and no update other than the request for approval for necessary work to be done and a phone call to customer service for an update, I was told my car was finished. I get that Saturdays can be busy but don't say you can text your service advisor to no answer on a timing update.

Brooke was great. He let me know the problem, the options available to me and the cost options. He stayed in contact with me throughout the process. He let me know what additional work needed to be done moving forward. Really nice guy.

Priority Springfield is an excellent location to get your car serviced, full of hardworking, skilled, and personable staff.

I've been dealing with this dealership for the last 15+ years and have no complaints.

Everything worked out well. My service advisor was very friendly and helped me solve the problem I had.

This will be my second time buying a car from this dealership and with Nestor Rivas help. Everyone there is so friendly and helpful. That also includes the service department

I brought my vehicle in for the 60k service. During the visit, the technician recommended services that I already had completed earlier this year. Which made me question if my vehicle history had been reviewed prior to the service. I was also disappointed in the communication, regarding my vehicle. I had to call the service department myself to see if my vehicle was ready, rather than receiving a call. I would appreciate better review of my service history.

Marvin was very helpful with my scheduled maintenance. The shuttle service made a big difference in my workday.

I had a great experience! Less than 72 hours into new car ownership after almost 4 months of looking and waiting. Once I decide, I met Kirk Etter and I would recommend him to anyone as a great salesperson. Kirk had to find my car as the dealership did not have one coming. He kept me informed of the status and when it came contacted me with a celebratory call. Paperwork and payments with Miguel Castro and Logan McIntosh went smoothly with no pushy sales tactics from anyone. Very happy with my experience and my new car!