Oro Ford

So happy with the fast service and friendly staff at Oro Ford! From Alex Medina owner to the General Manager Joseph Sanchez, you work so hard to get customers into what they want and are good at it! I traveled 4 hours to purchase from you! Thank you again! Look forward to my next purchase from Oro Ford!

The owner Alex Medina keeps harassing his ex gf and sending hateful messages to her friends I will post the screenshots if the harassment doesn’t stop !

I just picked up my new 2026 F350 6.7 4x4 Lariat today and couldn't be more pleased. Oro Ford made this entire process very easy and their pricing was THOUSANDS of dollars less expensive than the several other Ford dealers I contacted. Danny Johnson did a great job and provided lots of help during the truck build and buy process! I will definitely purchase my next Ford from Oro Ford.

Frank with Oro Ford was amazing and a great pleasure to work with. He made the car buying business extremely easy and a seamless process.

I was able to get my vehicle in, in a timely manner, and was able to get it out quickly for the service that was being done on it.

This will be the first dealership I check with going forward for all my purchases. I have bought many cars over my lifetime but this was the most pleasant experience I have ever had. From the salesman over the phone to the in store follow through, and the finance department/paperwork. Small town dealership with real people, not slick salesmen. I also appreciate the no city sales tax (saves 2%) but more importantly I appreciate a modest building so that I don't feel like I am paying extra for a vehicle so they can have fancy and flashy showrooms. Thanks to Jr. and Troy plus all the finance office staff for a wonderful experience!

October 31st 2025 was when I originally took my truck into oro ford for a new transfer case. 11/24 was when I paid for the job and picked my truck up. Upon looking at it I noticed it leaking, thinking it might be residual fluid from installation, I cleaned it up and kept an eye on it. After I noticed it leaking again for a 2nd time I took my truck back to oro ford 12/6 and that's where the problems started. It was December 16th or 17th before I was told parts were in. After that I got told someone else's Transmission work was in front of me. So they couldn't do my truck work right the 1st time, and then they put new work before warranty work, UNACCEPTABLE. Finding all this out I talked all the way up to the general manager and the best answer I got was to pick up my truck 12/24. To make sure they were on track with that I called 12/22 and got told they were just then taking the transfer case out. UNACCEPTABLE, so they had parts for 5 or 6 days at that point and just then started working. ONCE AGAIN UNACCEPTABLE. Why was the transfer case not taken out on day 1? Why weren't they ready to work the minute parts showed up? They told me my truck would have a 24 hour cure time before I drove home, I understand that. 12/23 I call to make sure my truck is done and in that 24 hour cure time, during this 1st call they say my truck is done and offer a shuttle, I ask to confirm that the 24 hour cure is done, they say they will call me back. I made the call back. I was again offered a shuttle and I again asked about the 24 hour cure time, they answered that my truck is still in that cure time, pick your truck up 12/24. Good thing I follow the cure time instructions. 12/24, I finally got my truck back. I checked the transfer case fluid myself, and it's good. I've driven around a good amount, no leaks, 4 high and 4 low work. It's nice to finally have my truck back with everything working, but I won't forget 2 and a half weeks of UNACCEPTABLE service.

October 31st 2025 was when I originally took my truck into oro ford for a new transfer case. 11/24 was when I paid for the job and picked my truck up. Upon looking at it I noticed it leaking, thinking it might be residual fluid from installation, I cleaned it up and kept an eye on it. After I noticed it leaking again for a 2nd time I took my truck back to oro ford 12/6 and that's where the problems started. It was December 16th or 17th before I was told parts were in. After that I got told someone else's Transmission work was in front of me. So they couldn't do my truck work right the 1st time, and then they put new work before warranty work, UNACCEPTABLE. Finding all this out I talked all the way up to the general manager and the best answer I got was to pick up my truck 12/24. To make sure they were on track with that I called 12/22 and got told they were just then taking the transfer case out. UNACCEPTABLE, so they had parts for 5 or 6 days at that point and just then started working. ONCE AGAIN UNACCEPTABLE. Why was the transfer case not taken out on day 1? Why weren't they ready to work the minute parts showed up? They told me my truck would have a 24 hour cure time before I drove home, I understand that. 12/23 I call to make sure my truck is done and in that 24 hour cure time, during this 1st call they say my truck is done and offer a shuttle, I ask to confirm that the 24 hour cure is done, they say they will call me back. I made the call back. I was again offered a shuttle and I again asked about the 24 hour cure time, they answered that my truck is still in that cure time, pick your truck up 12/24. Good thing I follow the cure time instructions. 12/24, I finally got my truck back. I checked the transfer case fluid myself, and it's good. I've driven around a good amount, no leaks, 4 high and 4 low work. It's nice to finally have my truck back with everything working, but I won't forget 2 and a half weeks of UNACCEPTABLE service.

This was one of the worst experiences I’ve had with a dealership. These people are shady shady shady. Was going back and forth with the sales person, sent him him finance approval letter and was just waiting on the bank to call and proceed with the transaction. I had also just received the quote from Oro and not 30 minutes after that the sales guy sends me a text and says the owner and manager sold the car to an auction house. And the sales guy said it was my fault because I didn’t put a down payment on the car. Now, I will acknowledge not putting a reserve down payment on the car, however the finance letter (according to my bank, which had messaging in the letter), should have sufficed. I will tell everyone I know about this shady terrible dealership. Do not spend your money, find your car elsewhere!!!

★☆☆☆☆ I purchased a vehicle from ORO Ford that came with a clean CARFAX and no mention of prior damage. After the sale, I discovered it had been in a previous accident that compromised critical safety systems — confirmed by a certified technician. I gave the owner, Alex Medina, a fair and professional opportunity to make things right. All I asked for initially was that the cost of repairs be paid for — a completely reasonable request under the circumstances. When I sent him the final bill, his only response was: “I never agreed to work being done. I simply asked for an estimate.” That says everything. No accountability, no integrity — just deflection. When a business refuses to take responsibility even after being presented with clear evidence, it leaves the customer no choice but to seek legal counsel. After 25 years in law enforcement, I understand what true accountability looks like — and you won’t find it here. I’ll be sharing my experience with fellow officers, those currently serving and those who have served in the military, and others in my network.