Priority Ford

2022 Infiniti Q 60 red sport. Headed on CarGurus for $40,195, got a packet with that price. Then I asked them to certify, and they said the price will go up a little bit, but I figured I had enough in my trade, to cover the certification. The hike, the price of the car up $5000, and told me it was a joke, and that Ford couldn't sell the car. And they had it for two days. So I am wholesale accusing them of baiting switch. I wouldn't do business with them either.

I had an outstanding experience with Priority Ford, and I can’t say enough about how well they treated me throughout the entire process. I came in dealing with a tough situation — my 2023 Tacoma needed extensive engine work — and the team truly worked with me to find a fair and reasonable solution. They gave me a very solid deal on my trade-in, especially considering the amount of work it needed. That level of fairness and professionalism meant a lot. A special thank you to General Manager John Colón, who was personally involved and made sure everything was handled with integrity and transparency. It’s clear he leads from the front and genuinely cares about customer experience. The entire team was straightforward, respectful, and easy to work with — no pressure, just honest conversations and real effort to help. Our salesman Clyde, was very kind, knowledgeable, and supportive throughout the entire process - highly recommend him! If you’re looking for a dealership that stands behind their word and treats you like more than just a transaction, I highly recommend Priority Ford.

GO ANYWHERE BUT HERE‼️ I took my 22 Maverick in for a regular scheduled maintenance tuneup May, 25 (quick lane) My truck was running perfectly before entering their shop; my truck was misfiring as soon as I left there. Over the last 8 months I've taken it back three times! First time they found one cracked spark plug and said it was fixed, yet as a pulled off the lot my truck was still misfiring. Second time quick lane kept my truck all day, then told me I would have to take it to main service, because, they wouldn't have time to figure it out. Third time main service kept my truck for three days then called me to tell me the misfire is coming from the crankshaft seal and sensor and I need to pay them $1750. to fix it so they can see if I have engine damage they think I have! This is the biggest xx shop in town! My truck was running smoothly before their mechanic damaged my truck performing a scheduled maintenance tuneup! This isn't the first incident I've had with them, but this is by far the worst mechanical incompetence of them all. The service manager Fred Philips was no help, what a joke!! I am a Ford Motor Company Employee Union Member and I have filed a formal complaint with my employer regarding this dealership and the BBB! DON’T GO HERE THEY ARE INCOMPETENT AND YOU WILL PAY THE PRICE FOR THEIR MISTAKES‼️

Dealership is good for purchasing a new vehicle but the service department is not up to par took my2025 Explorer in for service and recalls had a 7:30am appointment the whole day my vehicle was there and never serviced then when finally we called were told just because we had a 7:30am appointment doesn’t guarantee that our vehicle would get in for service. What kind of service department are you running Don’t schedule appointments if you can’t keep them I’m very disappointed

Serviced my 2021 Ford escape came to my house picked it up and brought it back to me awesome service special thanks to Lauren.

If you are from NC, do not purchase a vehicle at Priority Ford Norfolk. I purchased a new Ford from them December 9th. I still do not have my Title. My insurance has not been registered to the NC Department DMV Liability Insurance. I do not have my tags transferred. Now I am receiving letters from NC DMV Liability Insurance about my trade in vehicle not having insurance. This whole sales process has been very bad. They have 28 days to do this, and we are past that. This rating system asked me to rate employees. The people I met are not listed.

recall on my ford escape needed entire driver side door replaced. 1st trip to dealership was at the end of June! I was told my door had been ordered. I was told my door had arrived, now of which was true. The i was told the door was on backorder. I began to just communicate with the service manager because i had so many issues, he told me he would be my point of contact. He called me in September to tell me my door should come in mid October! I have left 2 voicemails that are not being returned. My door will not stay opened on its own which causes a safety issue and it sounds like it will fall off. I am beyond disappointed now I am just angry. This is unacceptable.

Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer

Service department like everyone else struggles as demand for more mechanics is high. However they do a good job getting your vehicle in for maintenance and/or repairs.

There was a mixup with my appointment but Jonathan was able to still get the car fixed earlier than expected. The delivery service was very helpful as well. Thank you!