Reviews
Another awesome experience!
This is our 3rd Jeep purchase from Ladd-Hanford and it was another smooth, flawless, hassle-free experience. General Manager Gary Deibert is so great to work with and provides a great deal right up front. He is always responsive regardless of how busy he is and ensures that the entire sale goes through smoothly. Nick did a great job delivering the vehicle and Jason is so efficient and quick with the paper work. They truly are a dealer that values you as a person and your business. We travel over 40 miles passing 3 other dealers closer to our home because of the great deals and the way they respect our time and interests. Truly an awesome dealer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
LADD-HANFORD! PROFESSIONAL AND COURTEOUS TO CUSTOMER NEEDS!
From the moment my wife and I entered the Ladd Hanford dealership we felt comfortable. The sales associate, Nicholas Boudreaux, greeted us with a no pressure down to earth attitude. He listened attentively to our needs and the options we wanted on a 2016 Chrysler 300C. Instead of trying to sell us a car in stock he went out of his way to find us the car we wanted. Nick's friendly demeanor and and willingness to help us impressed my wife and I immediately. For sure Ladd Hanford will be our dealership of choice for our next vehicle. Thank you again Nick for a great car buying experience!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best dealership
My wife and I have now bought 2 vehicles from this dealership and salesman Bill "Tank". The dealership and Tank went the extra mile to make getting new vehicles painless and a pleasure. My wife and I will be Ladd Hanford customer for life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
EXCELLENT & HAPPY
I am very pleased with every employee that I was in contact with at Ladd Hanford. I feel they are very educated and experienced. The patience and respect shown toward me was superier. Nicholas Boudreaux was the sales consultant that worked with me. He had a great attitude and spent the time answering everything I asked about several vehicles until I chose the one I bought. Nicholas worked overtime to be sure the financing team completed the process to allow me the jeep I wanted. they made sure the vehicle was affordable, within the limit I first said I was willing to spend and I walked away extremely happy. Ladd Hanford is where I bought my very first brand new jeep. I'm extremely happy i chose to return for this vehicle :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Scott Keath was an awesome resource and knows his products and services very well! The process was quick and efficient and all staff was professional and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
100% Happy Customer
The people at Ladd Hanford were great! Nicholas Boudreaux was super helpful and they really took the time to know their customers. I would recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional Customer Service
The customer service we received while setting up the lease for our daughter's new Jeep was well beyond our expectations. From the time that Michele picked up the phone during my initial call to working with Bill Wentzel (Sales) and Gary Deibert (GM), and finalizing everything with Chris Firestine (Finance Manager), their attention to every detail was outstanding. Our traction went very smoothly and our daughter loves her new Jeep Patriot. We will not hesitate to work with Ladd-Hanford again. Thanks again for the excellent customer service! Christopher Zazo
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. Zazo. Thank you so much for your great review of Bill Wentzel and everyone here at Ladd-Hanford Jeep. We are delighted that we could make the buying experience for you and your daughter smooth and hassle free. That's why we are here. Enjoy the new Jeep!
General Manager Committed To Make Things Right
The response that I received from Gary, on the management team was swift , courteous and geared toward resolving my issue. It was very clear that his primary goal was my complete satisfaction, not only with the purchase but in the quality of their follow-up. Thanks, Gary!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Poor new car salesman
Went in to test drive a charger/challenger looking to lease, the guy that helped us showed us 2, 2015 cars, both v8, and auto what my wife wanted, but no 2016,s, they told us they dont lease 2015 cars(more on that later), wife never drove a charger/challenger before, we waited for salesmen to offer to take us on a drive in the 2015's so she could see how she likes them, never did, and sales guy seemed like he didnt want to deal woth us, so we left.....another dealer(freedom) had a 2015 charger v8 loaded perfect on the showroom, tokk that one out for us, and we drive it, loved it, and going back there monday!!! All in all Ladd I woukd not recommend
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Amazing people
They crew at Ladd and handford was amazing. They did great help and were very patient. They made sure I was satisfied and happy. I'd come back anytime to them for work on my car and any other car purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
