Reiselman Ford

The service was great! April Hunter was extremely helpful and kind. I will definitely be returning

They were very friendly and very polite to deal with great people I would recommend them

I was actually traveling from Memphis to D.C. and my check engine light illuminated about 30 miles west of Dickson. I pulled into Reiselman Ford, and I'm telling myself they may or may not get to my truck today and also mentally preparing myself for the worst and a overnight hotel stay. Little did I know I would come in contact with Heidi "a ray of sunshine." Chic-fil-a friendly, Chic-fil-a customer service. From the start of the ticket to the finish and in-between she kept me informed, made me feel important. I am still in awe with the quick service, from the drive up, the diagnosis, the repair and then driving off, it was just under 5 hrs. Again, I like to thank Heidi for an outstanding first experience with Reisleman Ford. Heidi is competent, knowledgeable and friendly and a strong asset to Reisleman Ford service department. I must also add there was an overall positive, relaxed and professional vibe around that dealership. P.S. I happen to notice something when I went to pass a message to Heidi. There was a line of guys specifically waiting for Heidi. That's when I really knew I was in good hands.

Please avoid the service department! I brought my truck in to have a noise looked at. The service department representative was extremely rude. Left my vehicle to get it looked at against better judgment. I got a $32,000 quote. Motor replacement transmission replacement. Front differential rebuild rear differential rebuild. All for a minor noise while driving at highway speeds... Like seriously? A Ford dealership can't troubleshoot a minor noise without replacing $32,000 worth of stuff... This place is seriously a joke. Even the service department manager is a joke. I Don't understand how this place is in business. Their motto is every customer every time lmfao...

You gave me an approximate time it would take. You were only 9 minutes late having it done. You gave us a ride to Cracker Barrel. Then picked us up. I’m totally happy.

Excellent service and transaction. The staff at Reiselman went the extra mile to make sure I got the best deal possible

Easy in and had to drop truck off for recall . picked up later in the day no problems at all.

One of the easiest experiences at a dealership I’ve had. Great service! Great prices! They were easy and informative. No complaints.

I cannot say enough good things about April Hunter at Reiselman Ford in Dickson, TN. She provided an exceptional level of customer service from start to finish and went far beyond what anyone could reasonably expect. Throughout my repair, April consistently kept me informed and stayed closely involved with the service technicians to make sure the work was being done correctly. She even answered my calls after hours and on her days off—something I didn’t realize at the time, but it speaks volumes about her dedication to her customers. What impressed me most was that April didn’t simply pass information along—she took ownership of the situation. She went to bat for me with the insurance company to help get my truck properly covered and continued to follow up until everything was handled. I always felt like she was genuinely looking out for my best interest. April is an outstanding representative for Reiselman Ford and an exemplary Service Manager. She is knowledgeable, responsive, professional, and genuinely cares about the customer experience. They say that it’s the people who make the difference in a company, and April is a perfect example of that. She should be held in the highest regard by Reiselman Ford. Employees who demonstrate this level of commitment are invaluable. Because of the experience I had with April, I will absolutely continue to bring my business back to Reiselman Ford. She has earned my trust and my loyalty as a customer. Thank you, April, for everything you did. You truly went above and beyond!

Had an appointment for a software recall on my transmission. Said it could take up to 24-48 hours and it was in and out in 2 hours.