Reviews
Quinten was awesome! It was a very easy process and we are glad to have our new truck! Thanks Quinten!
Quinten was awesome! It was a very easy process and we are glad to have our new truck! Thanks Quinten!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new truck! We're delighted to hear Quinten made the process so smooth. Thank you for choosing Oakes GMC and sharing your experience!
RUN. if you are from out of state do not buy. they screw up paperwork. promise finance deals they don't deliver on. It took them 8 days to ship my brand new truck and they only sent one key and still haven't given me the second key. worst part after $650 delivery fee they drove my truck to me 524 miles away. what a joke. DO NOT BUY FROM THESE CROOKS. Managers refuse to respond.
RUN. if you are from out of state do not buy. they screw up paperwork. promise finance deals they don't deliver on. It took them 8 days to ship my brand new truck and they only sent one key and still haven't given me the second key. worst part after $650 delivery fee they drove my truck to me 524 miles away. what a joke. DO NOT BUY FROM THESE CROOKS. Managers refuse to respond.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
HORRIBLE EXPERIENCE!!! Was working a deal over the phone, and salesperson, Asia said it was the financing was being finalized and set an appointment for me to come pick the car up. (We are over 800 credit) Thirty minutes later, Asia texted me and said the car was now unavailable, they had just sold it out from under me. I had offered a deposit earlier in the day, but Asia did not believe it was necessary. I would have already taken delivery of the car, but I was ghosted by Asia, she did not reply to my messages, then the following day she responded like nothing had even happened. I spoke to the manager on the phone and he apologized and told me Asia was a new employee, and he would train her better… still didn’t fix the issue- DO NOT BUY FROM OAKES!
HORRIBLE EXPERIENCE!!! Was working a deal over the phone, and salesperson, Asia said it was the financing was being finalized and set an appointment for me to come pick the car up. (We are over 800 credit) Thirty minutes later, Asia texted me and said the car was now unavailable, they had just sold it out from under me. I had offered a deposit earlier in the day, but Asia did not believe it was necessary. I would have already taken delivery of the car, but I was ghosted by Asia, she did not reply to my messages, then the following day she responded like nothing had even happened. I spoke to the manager on the phone and he apologized and told me Asia was a new employee, and he would train her better… still didn’t fix the issue- DO NOT BUY FROM OAKES!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm really sorry to hear about your frustrating experience. This certainly doesn't reflect the high standards of service we pride ourselves on. Apologies for any miscommunication and the inconvenience it caused you, but we appreciate your feedback as it helps us improve. If you're open to discussing this further or giving us another chance, I'd be happy to assist you personally - please don't hesitate to reach out. Thank you, Bob Winnett - General Manager - [email protected]
Horrible experience. I have purchased multiple cars and trucks from out of state. This by far was the worst experience. They draw you in with a low price….RUN. They promised no payments for 120 days if I went with their financing. Nope. Payment due in just over 30 days. Rate was higher than they told me. I have a 820 credit score I should have used my credit union. Took five days for theirs to FUND the loan. Worst part is car shipped 8 days after I purchased it and it just arrived. My new truck with 378 miles now has 900 miles they freaking drove it to me in Illinois instead of hauling this on a trailer like EVERY OTHER dealership does. I paid $650:to have someone add 500 miles to my new truck. Management emailed asking how things went. I replied. Guess what CRICKETS. Once they have your signature they could care less about you. Do yourself a favor and RUN
Horrible experience. I have purchased multiple cars and trucks from out of state. This by far was the worst experience. They draw you in with a low price….RUN. They promised no payments for 120 days if I went with their financing. Nope. Payment due in just over 30 days. Rate was higher than they told me. I have a 820 credit score I should have used my credit union. Took five days for theirs to FUND the loan. Worst part is car shipped 8 days after I purchased it and it just arrived. My new truck with 378 miles now has 900 miles they freaking drove it to me in Illinois instead of hauling this on a trailer like EVERY OTHER dealership does. I paid $650:to have someone add 500 miles to my new truck. Management emailed asking how things went. I replied. Guess what CRICKETS. Once they have your signature they could care less about you. Do yourself a favor and RUN
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Damon, this doesn't sound like the seamless buying process we aim for, and I want to sincerely apologize for any miscommunication regarding your delivery. Your feedback is important to us, and I would like to personally assist in addressing these concerns. Please reach out so we can discuss how we might be able to rectify this situation. Thank you, Bob Winnett - General Manager - [email protected]
@Bob I Sent you an email with a fair offer to refund me my delivery fee and pay me standard mileage reimbursement for the 524 miles you added to my car and I got zero response. Maybe we need to work this out very publicly instead of privately.
Kyler Was amazing to work with, from fielding the initial contact, subsequent questions and working with sales management and Nate in finance to get me a right proper deal. As an out of state buyer with a trade-in, they handled all the details quickly and I would not hesitate to reach out to them. They have earned my future business for sure
Kyler Was amazing to work with, from fielding the initial contact, subsequent questions and working with sales management and Nate in finance to get me a right proper deal. As an out of state buyer with a trade-in, they handled all the details quickly and I would not hesitate to reach out to them. They have earned my future business for sure
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We're thrilled that Kyler and the whole team made your out-of-state transaction seamless and successful. We look forward to assisting you again at Oakes GMC!
Great communication and smart. Willing to find the best fit for all backgrounds and wants. 100% recommend to all vehicle seekers.
Great communication and smart. Willing to find the best fit for all backgrounds and wants. 100% recommend to all vehicle seekers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation of Oakes Buick GMC! We’re delighted our team made the process smooth and enjoyable.
No pressure buying experience. Worked with me on trade. No surprises. Nate was very helpful.
No pressure buying experience. Worked with me on trade. No surprises. Nate was very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Lrmartin. We look forward to seeing you again at Oakes Buick GMC!
The process was hassle free and I was able to process most everything online which I appreciated
The process was hassle free and I was able to process most everything online which I appreciated
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your support of Oakes GMC!
The dealership is good, I would recommend them to anyone looking for a great vehicle and great experience
The dealership is good, I would recommend them to anyone looking for a great vehicle and great experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so grateful for your five-star rating and recommendation! - The Oakes Buick GMC Team
I’m hard to please when it comes to customer service, but they exceeded my expectations. My salesman Josh was knowledgeable, patient, and never pushy or overly salesy. The entire staff was friendly and easy to work with, making the process smooth and stress-free. Highly recommend!
I’m hard to please when it comes to customer service, but they exceeded my expectations. My salesman Josh was knowledgeable, patient, and never pushy or overly salesy. The entire staff was friendly and easy to work with, making the process smooth and stress-free. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We love to impress! Thank you for choosing Oakes Buick GMC and for recommending our team. See you next time!