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Zeigler Subaru of Lafayette

(1,757 reviews)
New (833) 867-0399 (833) 867-0399
Used (765) 339-1309 (765) 339-1309
Service (866) 439-3591 (866) 439-3591

Reviews

(1,757 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Zeigler Subaru of Lafayette from DealerRater.

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The dealership is clean and attractive.

The dealership is clean and attractive. Bobby Brown is very knowledgeable and helpful taking time to answer my many questions. He as remained that way after the sale when I have been in. I also really liked the setup of the tutorial after having the car for awhile. The service department is excellent. My service rep was super helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience with us at Zeigler Subaru of Lafayette! We're delighted to hear that Bobby and our service team have been so helpful and attentive. It's great to know you appreciated the tutorial setup as well. We look forward to assisting you in the future!

Staff was very friendly.

Staff was very friendly. Quick to answer my questions. Knowledgable about the vechile helpful with the buying process. Educated me on the options the car offers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Zeigler Subaru of Lafayette provided friendly and knowledgeable service during your visit. It's great to know they were able to assist with all your questions and guide you through the buying process smoothly. Enjoy exploring all the features of your new vehicle!

Zeigler service and customer service is Fantastic!

Zeigler service and customer service is Fantastic!! They keep you informed, you can text or call. They always look for current deals and offers for discounts. I love this team!!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Candace, we're delighted to hear that you had such positive experiences with our team at Zeigler Subaru of Lafayette! Keeping our customers informed and finding great deals is what we strive for. Thank you for your kind words and support!

Follow up appointment to finish planned work.

Follow up appointment to finish planned work. Delivered on their commitment and took care of it all- happy camper here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Zeigler Subaru of Lafayette delivered on their commitment and took care of everything for you. Thanks for sharing your experience, and please don't hesitate to reach out if we can be of service again in the future!

Best experience at a dealership.

Best experience at a dealership. The old one was a joke and rude. This new dealership puts customers first and get the job done right the first time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that you had such a positive experience at Zeigler Subaru of Lafayette! Our team is committed to putting customers first and ensuring everything goes smoothly. Thanks for choosing us!

They answer all your questions with great compassion.

They answer all your questions with great compassion. Very knowledgeable staff to help you out with anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

MIisty, we're delighted to hear that our team at Zeigler Subaru of Lafayette provided compassionate and knowledgeable service. Thank you for the kind words!

I was greeted warmly; my problem resolved quickly and at

I was greeted warmly; my problem resolved quickly and at no cost, as the problem was very minimal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

So happy to hear that! Thanks for the amazing review! - Zeigler Subaru of Lafayette

Dealership had the vehicle ready for test drive and ready

Dealership had the vehicle ready for test drive and ready for me on pickup date.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Ray, We appreciate your five-star rating! Thanks so much! - Zeigler Subaru of Lafayette

They broke my exhaust and failed to repair.

They broke my exhaust and failed to repair. Didn't aid in repairs needed for the car after selling me a faulty Subaru.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Amanda, I'm sorry to hear of your frustration. Please reach out so we can address these issues directly. Thank you, Karalee Sollars - Service Manager - karaleesollars@zeigler.com

The associates are always welcoming, efficient, and

The associates are always welcoming, efficient, and knowledgeable! I appreciate their consideration of my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Patricia, thank you for your kind words! We're delighted to hear that our team at Zeigler Subaru of Lafayette made a positive impression. We look forward to serving you again in the future!