CarWise Peoria

For beginners everything that I state on this review is the truth and nothing less. With that, I have pictures that I'll post that prove it. On 08/01 myself and significant other arrived at carwise and test drive a 2017 jaguar F Pace. That day it was raining so it was difficult to get a really good look at the paint. The following day 08/02 I went through the car wash and then went to wipe the car down and that is when I noticed how awful the paint looked. While signing the paper work she (not he) had noticed a $1000 charge for a paint protection warranty and when she asked about it, the salesman told her that they applied it to evey car. Now, ask yourself this one question. Why would they apply a paint protection coating to a car that's ten years old with minor scratches and paint imperfections? Yeah.. now you're thinking. Milking everyone that purchases a car from them for an addition $1000. I'm sure that thier cost is a very small fraction of that $1000. In reality it's probably more like $900/$950 extra per vehicle that they sell. Add that up over one year...someone has fat pockets. As you'll see from the pictures that I've added you can clearly see that the paint wasn't prepped before the application which makes the product useless since it can't bond to the paint correctly. Then add in the hard water spots that took two coats of rubbing compound with a hard cutting pad to remove them. After that I ran my hand over the rest of the car and I could easily feel the contaminates in the paint which, could have walnut been removed with a clay bar. Anyways, she reached and requested a refund since the product was clearly never applied or incorrectly applied. At first they refused and then they requested that she comes to the dealership and meets with the finance guy. He tells us that the refund has been approved and was currently in the mail. 1.5 weeks later and still no check she reaches out again and this is when she's informed that she'll be required to sign a Release of Statement agreement before they'll cut her a check. What ?? Seriously who does this. Agrees to a refund but then refuses to give the person a refund unless they sign the agreement. The next day we met with an attorney so he could review the document. Ok..I just you not here but after reading through he look at us, laughed and did that it wasn't worth its weight in paper and that it was obvious that whomever typed the letter up had no idea what they were doing. Seriously..the dude laughed about it. In one section they claim that we requested the warranty for the paint protection to be voided and wanted a refund. NEVER, one time did she ever request that. She has said from the very beginning that the product had never been applied or incorrectly applied. Back to the attorney. He suggested that we counter offer which we did today 8/28 and while in typing this out, they have approximately twenty mins to respond. After that it's onto the next step which will more than likely result in her filing lawsuit on Monday. As the attorney says, they have two cards to play since I have the pictures and written statements from two auto body technicians with over twenty years experience. They can 1) admit the product was never added 2) that it was incorrectly done without prepping the paint. According to their to instructions you need clean paint before applying so the product can bind with the paint. And then the kicker. A rely text from some guy named John, possibly GM/assistant GM. I'm his reply he admits that cars do get missed before hitting the lot and that's what appears to have happened with ours. Ok...so what about those cars that get missed and that you're still charging $1000 extra for. Basically they don't track and have no idea which cars have been treated and which ones haven't. Just my personal option. Watch these guys if you purchase a car from them. Check the paint by running your hand over it, if it's tacky or gritty then they haven't prepped the pain

Simple and quick, the prices are much lower than whats posted on there stickers. Just make an appointment with Cheyeanne and she will painlessly walk you though the process. They will take any trade in you got. Enjoy your new used car.

I was not sure which vehicle would be the best within my limited budget, but even with my bad credit history, I managed to drive home in a 2019 Tiguan. Advice from Patrick about inviting my friend as a co-borrower made my day.

Big shout-out to Bill and Alex for their help with the paperwork and car loan. They also answered tons of questions about car after car while I was deciding, and I landed on the 2022 Outlander as the best spacious SUV and great value for money.

I’ve gone to different dealerships multiple times before purchasing my Cherokee here, at Carwise. Bill has helped me with financing, and the guys in sales, especially Patrick, assisted with trading in my car. I have been driving for a couple of weeks now and am quite satisfied with everything.

Tested 2017 Discovery with quite affordable price, wish to thank Bill for his attention to my wishes. Great experience.

Patrick gave excellent advice on my trade-in and helped me select the perfect truck.

Nick made sure the trade-in value was fair, and the exchange of my old car for a newer one was effortless to process. The SUV I chose was exactly what I wanted.

My name is Dean Smith, and Joshua Hampton was extremely helpful in my purchase of a 2017 jeep Cherokee. He was very thorough, informative, and very detail oriented. He also made me feel welcome, almost like a family member. He was very friendly, and went to great lengths to make sure that I understood what I was buying and the purchasing process. I would give him a ten star rating on his professional conduct and understanding of what good customer service is. Carwise is very fortunate to have him representing carwise. Keep up the good work Joshua and God bless you 🎚️🕊️🙏🙂

While I did the test drive with Patrick, Bill handled the loan. So, by the time I decided, the car financing was approved and we were ready to sign the papers. It was a great experience; I test-drove and bought the Wrangler I wanted in under two hours.