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Clay Cooley Nissan of Richardson

(1,076 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (469) 270-3195 (469) 270-3195
Used (469) 270-3257 (469) 270-3257
Service (469) 270-3725 (469) 270-3725

Reviews

(1,076 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Nissan of Richardson from DealerRater.

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He is a good and supported man, really ii appreciate them

He is a good and supported man, really ii appreciate them and loved them. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

Shauna Harris was a joy to work with.

Shauna Harris was a joy to work with. She was very courteous and friendly. Her communication skills was amazing. She made sure we were informed through out the whole experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. If you have any further questions, please don't hesitate to reach out!

Great Experience, Great service, I love the car.

Great Experience, Great service, I love the car. Pricing was great. Didn't take very long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi thank you for taking the time to leave a review for us at Clay Cooley Nissan Richardson. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Courtesy Nissan is one of the best dealerships to

Courtesy Nissan is one of the best dealerships to purchase and have your car serviced at. Everyone is always so pleasant, polite and helpful. I haven’t had a bad experience yet. I’ll update this if I ever do! ;)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such great experiences with both sales and service here at Courtesy Nissan. Our team truly values making every visit pleasant and helpful. We look forward to continuing to serve you, and we’ll work hard to make sure you never have to update that review!

Customer service is great with a friendly environment.

Customer service is great with a friendly environment. My advisor Scott walked me through the process with ease.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Deshon, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Depressing stressful bought a car in 2002, made a mistake

Depressing stressful bought a car in 2002, made a mistake and retuned and was the biggest mistake. Will not EVER RETURN OR REFER ANY ONE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ms. Payne, this is Angela, we met the day you purchased your vehicle. I remember that day well because you seemed genuinely happy with your decision, even sharing some laughs with our team. I personally checked in with you multiple times to make sure everything met your expectations, and you expressed that you were satisfied. We’re surprised and sorry to hear you felt this way afterwards. We’re glad we were able to assist you with trading into another vehicle, and we truly wish you the best moving forward.

The service department was able to complete the services

The service department was able to complete the services I needed within a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

The service department was able to complete the services

The service department was able to complete the services I needed within a quick time frame. Friendly service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Bad service, in service department, they could not find

Bad service, in service department, they could not find my warranty and did not care about it. employees don’t care for their customers, hope I can go to trophy Nissan in mesquite. I requested a copy of my warranty and still haven’t get it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m truly sorry to hear about your experience with our service department and the frustration it caused. It’s never our intention for a customer to feel that their concerns or requests are not taken seriously. I’d like to personally look into your warranty information and make sure you receive the copy you requested. Please reach out to me directly at 972-792-5657 so I can assist you right away and work to resolve this matter. We value your feedback and would appreciate the opportunity to regain your trust.

great team ith great customer service skills appreciate

great team ith great customer service skills appreciate the teams help for both purchasing the pathfinder and the rogue

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!