Castle Volkswagen Downers Grove

This is my 5th purchase from Pugi. They have always been a pleasure to do business with……..kind, honest and not pushy is the best I can describe them. Just purchased my new Jetta, Scott and Robert were the best!!

Went to see the 2017 Subaru Forester Limited AWD Sport Utility Black SUV. The vehicle had a hanging passenger side view mirror and an unfunctional passenger back window. None of this was mentioned in the sales description. Sales rep. Devon wasn't friendly at all and was cocky, he wasn't willing to negotiate at all. All other staff were friendly. I was in and out. They didn't get my business.

so far no good. With an appointment made a few days prior, the service center hasn't gotten to my car for 1/2 the day already. When asked if a loaner car could be given, they told us not unless they determine they cannot fix the car same day. Well we brought it in for air conditioning compressor and etc...If they haven't even evaluated the car with an appointment in 5 hours, how in the world do they know if they can fix the car same day. Service still hasn't called us. They should simply be like the old days and take care of the customer. Loaner cars were part of the "service" at a dealership...perhaps not for an old change, but for a bigger job. I am not impressed with this customer service thus far.

Horrible experience. Save your time and dignity and don't visit this dealership. Bill the sales manager was fine but then I was handed off to a salesman that LITERALLY told me "I don't care if we make this deal, we've sold like 7 cars today." I was asking for $5 dollars less a month on the payment. Yes 5. This salesman is the reason why there's a stereotype about car dealers.

Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!!

Sitting here waiting for the paperwork on the second Jetta I’ve now leased from these guys. I will be back for a third...no question.

Always have a great experience at Pugi in Downers Grove. My Mazda CX5 (purchased at Pugi) is for business, and they always take good care of me with maintenance - reminding me what needs to done in the future so I can plan accordingly. they even washed my car!

My family and I had a great experience this week with this dealership. We got a fair deal for the car we purchased, the staff was knowledgeable and accommodating, and it’s was an overall positive experience.

Had a great experience at Pugi as I was a challenging customer and they worked with me to get me into a new GTI! Great service even in this difficult time

I recently purchased a used vehicle from Pugi VW. I had the great fortune to be connected with Scott Spisak, the Pre-Owned Manager. Through him, I met his associates, DeVon Brown, Sales, and Odis Horne, Finance Manager. It was a pleasure to work with this team of professionals. I was well-treated, got a great deal, and the paperwork was completed in no time. If you want a good shopping experience, I suggest you look up Scott.