Reviews
Grossly overpriced labor rates.
Grossly overpriced labor rates. Estimate for preventative maintenance suggested was ridiculous. After many years with this dealership I'll be looking elsewhere. Definitely not the same since being sold. New ownership definitely not an improvement.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Everyone, espically Frank, was very friendly and helpful.
Everyone, espically Frank, was very friendly and helpful. The service did not take too long of a time, and Frank came and checked on me to see is all was ok. The only criticism I have is that is is VERY COLD in the dealership! Bring an extra sweater!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com
Victor was very accommodating, did his best and to assure
Victor was very accommodating, did his best and to assure me they would fix the problem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roger Chammas General Manager rchammas@browningautogroup.com
Great service!
Great service! Went above and beyond to help get my car back on the road.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Volkswagen Thousand Oaks. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roger Chammas General Manager rchammas@browningautogroup.com
They are always honest and upfront.
They are always honest and upfront. I would recommend them to my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roger Chammas General Manager rchammas@browningautogroup.com
The service advisor very helpful.
The service advisor very helpful. He kept me informed through the whole process. Fantastic staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roger Chammas General Manager rchammas@browningautogroup.com
The dealership was good.
The dealership was good. The best part of this experience was working Mohammad Iqbal. He was so honest, patient, kind and knowledgeable. I typically don't trust salespeople. Dealing with Mo was so different. He made me feel as if we were friends. Didn't pressure me at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear Mohammad was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com
Pretty good, very casual which i personally enjoyed
Pretty good, very casual which i personally enjoyed Pretty good, very casual which i personally enjoyed the staff that I conversed with were very straightforward and friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Volkswagen Thousand Oaks. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roger Chammas General Manager rchammas@browningautogroup.com
Good experience, everyone was very nice It was a good
Good experience, everyone was very nice It was a good experience with the dealership everyone was very nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roger Chammas General Manager rchammas@browningautogroup.com
Was due for annual maintenance and had some complaints/
Was due for annual maintenance and had some complaints/ issues. John was helpful with understanding the problems, keeping me informed, and fixing the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen Thousand Oaks to be a positive one. Please don't hesitate to reach out if you need anything else. Roger Chammas General Manager rchammas@browningautogroup.com