Reviews
Good.
Good. We still have a questionable issue where we experienced a breaking issue. All by itself.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com
I go to VW service to work with Frank.
I go to VW service to work with Frank. He's the ONLY person I trust there and will ever trust there. No offense to anyone else but he's the only person I want to work with and I was frustrated Victor took over the service appt.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hannah, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Roger Chammas General Manager rchammas@browningautogroup.com
Very, friendly, professional and efficient .
Very, friendly, professional and efficient . Could use a bigger waiting room. I would recommend your dealership to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roger Chammas General Manager rchammas@browningautogroup.com
Come and see the service Frank Olvera provides—it's truly
Come and see the service Frank Olvera provides—it's truly a great experience.** His honesty and genuine care for everyone left a strong impression on me. I was surprised to see I wasn’t the only one who felt this way there was a line of people, all waiting to be advised and helped by him. That speaks volumes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com
Answered my questions .
Answered my questions . I explained what I wanted on my car . And they gave me estimate price
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen Thousand Oaks. Roger Chammas General Manager rchammas@browningautogroup.com
They're all very pleasant to work with Everyone is so
They're all very pleasant to work with Everyone is so helpful and pleasant to work with. They keep me updated
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Volkswagen Thousand Oaks. We appreciate your business and hope to see you again soon! Roger Chammas General Manager rchammas@browningautogroup.com
Great customer service!
Great customer service! Everyone I encountered who worked at the dealership, said hello and made eye contact! I received great customer service!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen Thousand Oaks. We look forward to having you as one of our valued customers for many more years to come! Roger Chammas General Manager rchammas@browningautogroup.com
I pass a local dealership five miles away on my way to VW
I pass a local dealership five miles away on my way to VW of Thousand Oaks. The service there is professional, the service writers explain the needed work, along with any other items that may need attention in the future. The outcome of the service are satisfactory, In fact, I asked them to take a look at a repair my local dealer made which appeared to be incorrectly completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen Thousand Oaks, we look forward to having you as a valued customer for many years to come! Roger Chammas General Manager rchammas@browningautogroup.com
Victor was very helpful, positive and thorough.
Victor was very helpful, positive and thorough. He was excellent at answering my questions and getting my vehicle back to me in a timely manner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com
Beau was our salesman.
Beau was our salesman. He was excellent!!!!!!!very down to earth, but very professional with a lot of wisdom on the Volkswagen….. Beau made this experience very easy for me. Thank you, Thousand Oaks Volkswagen for a beautiful vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roger Chammas General Manager rchammas@browningautogroup.com