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Sam Boswell Honda of Gadsden

(550 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (256) 448-9498 (256) 448-9498
Used (256) 448-9496 (256) 448-9496
Service (256) 448-9533 (256) 448-9533

Reviews

(550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sam Boswell Honda of Gadsden from DealerRater.

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Always clean building.

Always clean building. Personnel always friendly, kind and helpful. Don’t have to wait very long! Thank you for going the extra mile but not always making up things that need to be replaced when they don’t actually need to be!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our building clean, our personnel friendly, kind, and helpful, and that your wait time was minimal. We appreciate your feedback and are committed to providing honest and reliable service. We look forward to serving you again in the future at Sam Boswell Honda Gadsden! Sincerely, the Team at Sam Boswell Honda Gadsden

The dealership sold me a warranty for 4000 dollars and

The dealership sold me a warranty for 4000 dollars and every time something has messed up it's not covered by the warranty. To the tune of around 4500 dollars in repairs in two years. Asked to speak to the financial guy about a rebate on the useless warranty and he never called. So beware they aren't the best customer service friendly or completely honest dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We understand your concerns regarding your warranty coverage and the need for repairs. Please reach out to us directly so we can address your specific situation and work towards a resolution. We appreciate you bringing this to our attention. Thank you for letting us know about your experience. Sincerely, the Team at Sam Boswell Honda Gadsden

Consumer response

I have reached out to the dealership directly and was told I would be contacted by someone higher than the service department and no one ever called. What other options do I have for reaching out to you? Can you help with that?

Everyone was friendly and helpful.

Everyone was friendly and helpful. They were very professional but I got the type of vehicle I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are thrilled to hear that you had a great experience with us at Sam Boswell Honda Gadsden and that our team was friendly, helpful, and professional. We are glad that we could assist you in finding the vehicle you wanted. We appreciate your review and look forward to serving you again in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

Wonderful service and nice waiting area.

Wonderful service and nice waiting area. Very helpful and informative. Quality service department at an affordable price!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our service department helpful, informative, and affordable. At Sam Boswell Honda Gadsden, we strive to provide top-notch quality service to all our customers. We look forward to assisting you with any future automotive needs you may have. See you next time! Sincerely, the Team at Sam Boswell Honda Gadsden

Everyone was very helpful and friendly and the purchase

Everyone was very helpful and friendly and the purchase process was simple, fast, and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Sam Boswell Honda Gadsden! We appreciate your kind words about our helpful and friendly team. We're delighted to hear that the purchase process was simple, fast, and easy. We look forward to welcoming you back in the future! Sincerely, the Team at Sam Boswell Honda Gadsden

Very friendly and service people are very knowledgeable.

Very friendly and service people are very knowledgeable. I bought my car here and wil buy here if I buy again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We're thrilled to hear that our friendly and knowledgeable service team made your car buying process a great one. We look forward to assisting you again in the future at Sam Boswell Honda Gadsden. Sincerely, the Team at Sam Boswell Honda Gadsden

Great service, great people, clean waiting area and

Great service, great people, clean waiting area and complimentary snacks. Waiting time was as promised. Overall good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We're glad to hear you had a great experience with us at Sam Boswell Honda Gadsden. It's wonderful to know that you enjoyed the service, waiting area, and snacks. We appreciate your kind words and look forward to welcoming you back in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

Fast service, pleasant welcome, good treats,nice waiting

Fast service, pleasant welcome, good treats,nice waiting area , didn’t do service not necessary

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Sam Boswell Honda Gadsden! We're glad to hear that you appreciated our fast service, pleasant welcome, good treats, and nice waiting area. We always strive to provide a top-notch experience for our customers. We look forward to seeing you again in the future or feel free to share your experience with others. Thank you! Sincerely, the Team at Sam Boswell Honda Gadsden

I found the service at Sam Boswell Honda to be friendly,

I found the service at Sam Boswell Honda to be friendly, fast, efficient & very courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words about your experience with us at Sam Boswell Honda Gadsden! We are delighted to hear that you found our service to be friendly, fast, efficient, and very courteous. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

Receiving staff are nice, informative and professional.

Receiving staff are nice, informative and professional. Service provided was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review! We're delighted to hear that our receiving staff provided you with nice, informative, and professional service. We take pride in offering timely and efficient service. We look forward to seeing you again at Sam Boswell Honda Gadsden! Sincerely, the Team at Sam Boswell Honda Gadsden