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Sam Boswell Honda of Gadsden

(550 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (256) 448-9498 (256) 448-9498
Used (256) 448-9496 (256) 448-9496
Service (256) 448-9533 (256) 448-9533

Reviews

(550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sam Boswell Honda of Gadsden from DealerRater.

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Timely, very efficient, good service got my oil changed

Timely, very efficient, good service got my oil changed and checked my car out. Then explained when finished what if anything the car needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback on your recent visit to Sam Boswell Honda Gadsden! We are delighted to hear that you had a great experience with us. Our team is always here to provide efficient service and ensure your vehicle is in top condition. We appreciate your business and look forward to seeing you again in the future. Drive safely! Sincerely, the Team at Sam Boswell Honda Gadsden

Great job lots better than last time told guy @ desk not

Great job lots better than last time told guy @ desk not good job last time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We are pleased to hear that your recent experience with us was excellent. If there's anything specific you'd like to address or share, please feel free to reach out to us. We look forward to the opportunity to serve you again in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

Sara was my service advisor.

Sara was my service advisor. She addressed all my questions and maintenance requests for my CRV. She is very knowledgeable and professional. We will definitely be using Sara for any and all maintenance needs to keep our Honda running in tip top condition Monty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Sara at Sam Boswell Honda Gadsden. We're thrilled to hear that she provided knowledgeable and professional service for your CRV. We appreciate your trust in us for maintaining your Honda and look forward to assisting you with all your future maintenance needs. Drive safely! Sincerely, the Team at Sam Boswell Honda Gadsden

I love it everyone is nice and helpful I would recommend

I love it everyone is nice and helpful I would recommend it to every one

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review, Martelle! We appreciate your recommendation and are thrilled to hear that our team was nice and helpful during your visit. We look forward to assisting you again in the future at Sam Boswell Honda Gadsden! Sincerely, the Team at Sam Boswell Honda Gadsden

We appreciate your customer service and the service work

We appreciate your customer service and the service work performed on my vehicle. I always appreciate the additional and upcoming service information provided.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Traci, for taking the time to share your experience with us! We're thrilled to hear that you were satisfied with our customer service and the service performed on your vehicle. It's great to know that you found the additional service information helpful. We look forward to assisting you with any future service needs. Thank you for choosing Sam Boswell Honda Gadsden! Sincerely, the Team at Sam Boswell Honda Gadsden

Waiting room and restrooms were very clean so I was

Waiting room and restrooms were very clean so I was impressed. The staff were very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Sam Boswell Honda Gadsden and for taking the time to share your positive experience. We are delighted to hear that you found our waiting room and restrooms clean and our staff friendly and helpful. We appreciate your kind words and look forward to assisting you again in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

I went there because my moonroof would not close.

I went there because my moonroof would not close. That got it to close permanently along with my sun shade. I didn’t use it much but still I think my shade should still be operational

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We understand the importance of your moonroof and sun shade working properly. Please feel free to reach out to us directly so we can address this matter and ensure your complete satisfaction. We appreciate your feedback. Sincerely, the Team at Sam Boswell Honda Gadsden

They were very nice and seemed to enjoy their job.

They were very nice and seemed to enjoy their job. She went over the inspection with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us! We are delighted to hear that you found our team friendly and dedicated. It's great to know that you felt informed during the inspection process. If you ever need anything in the future, feel free to reach out to Sam Boswell Honda Gadsden. We look forward to working with you again! Sincerely, the Team at Sam Boswell Honda Gadsden

I am happy with my service.

I am happy with my service. However, I completed one survey already. The surveys each time we come is too much.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We appreciate your feedback about the surveys. We look forward to serving you again at Sam Boswell Honda Gadsden. Sincerely, the Team at Sam Boswell Honda Gadsden

This dealership is clean, helpful, and quick!

This dealership is clean, helpful, and quick! They do a great job and I feel like they are always honest and never pushy. They went above and beyond to get me a ride so I could handle some business while my car was being worked on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Amber, for your fantastic feedback! We're thrilled to hear that you had a positive experience with us at Sam Boswell Honda Gadsden. It's great to know that our team was able to assist you promptly and provide you with excellent service. We appreciate your kind words about our dealership and look forward to serving you again in the future. Sincerely, the Team at Sam Boswell Honda Gadsden