Skip to main content

Reviews

(109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of HGreg.com Houston from DealerRater.

Want to share your experience with this dealership?

Write a review

Definitely only buy here as a last resort. I walked away from a deal, I was buying a work truck, because they insisted on charging me an "Elite Protection Plan" for $1,698. which was explained as a Cosmetic protection plan for 3 years. I don't need it (Whatever it is) I don't live locally and its a work truck, xxx

Definitely only buy here as a last resort. I walked away from a deal, I was buying a work truck, because they insisted on charging me an "Elite Protection Plan" for $1,698. which was explained as a Cosmetic protection plan for 3 years. I don't need it (Whatever it is) I don't live locally and its a work truck, xxx

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your recent visit. It's never our intention to make our guests feel pressured into purchasing any additional plans or services. I apologize if the explanation of the Elite Protection Plan came across as anything other than informative and helpful. We'd appreciate an opportunity to speak with you further about this situation and see if there's anything we can do to assist you in finding the right work truck for your needs. If you're willing, please feel free to give us a call at your earliest convenience. Thank you, Rodrigo Melendez - General Manager - [email protected]

Show full review

Simple and Easy, came in with a truck in mind. Al was really smooth getting straight to the point , no overbearing upsells or anything. Jay was also very great to work with and thorough about the finalizing of this purchase and efficient.

Simple and Easy, came in with a truck in mind. Al was really smooth getting straight to the point , no overbearing upsells or anything. Jay was also very great to work with and thorough about the finalizing of this purchase and efficient.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Muy agradesido con el senor Eduardo el me ayudo con la compra de mi carro todo fue por llamada y el senor eduardo me dio un exelente servicio

Muy agradesido con el senor Eduardo el me ayudo con la compra de mi carro todo fue por llamada y el senor eduardo me dio un exelente servicio

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Gracias por elegir HGreg Houston y por compartir su gran experiencia con Eduardo! Felicidades por su carro nuevo. Rodrigo Melendez - General Manager - [email protected]

Show full review

I am a 65-year-old disabled man, I contacted H Gregg. Talked with Mr. bull about a 2019 Chevy Colorado. Mr. Bull told me it ran good and look great. He pointed out one scratch. I have the video. He also told me the truck ran great. I decided to buy the truck. they delivered the truck before sunlight. When the sun came out, there was scratches and dents all over the truck. And that’s not the worst! I don’t drive a lot. About a week later I was on the highway for the first time transmission was slipping. I contacted Mr. bull. He told me he would talk with his general manager and get back with me. No response I texted them back . He told me someone else would be getting in touch with me. No response. I contacted them again. His response was that sell was as is, and there was nothing he could do! I cannot believe this. dealerships is in business. I have contacted the BBB and I Will not let this continue without some type of satisfaction.

I am a 65-year-old disabled man, I contacted H Gregg. Talked with Mr. bull about a 2019 Chevy Colorado. Mr. Bull told me it ran good and look great. He pointed out one scratch. I have the video. He also told me the truck ran great. I decided to buy the truck. they delivered the truck before sunlight. When the sun came out, there was scratches and dents all over the truck. And that’s not the worst! I don’t drive a lot. About a week later I was on the highway for the first time transmission was slipping. I contacted Mr. bull. He told me he would talk with his general manager and get back with me. No response I texted them back . He told me someone else would be getting in touch with me. No response. I contacted them again. His response was that sell was as is, and there was nothing he could do! I cannot believe this. dealerships is in business. I have contacted the BBB and I Will not let this continue without some type of satisfaction.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're truly disappointed to learn about the issues you've encountered with your purchase, as well as the lack of follow-up on our end. It's never our intention to leave any customer feeling unsupported or misled, and we sincerely apologize if we've let you down. Please reach out to me so that we can investigate this matter further and see what we can do to make things right for you. Thank you for sharing your feedback with us - it's important in helping us improve our service going forward. Thank you, Rodrigo Melendez - General Manager - [email protected]

Show full review

When I say this was this best experience I have ever had, and it was Ayesha that made it just that!! We had been at a few places and (of course with my credit not so perfect) they kept giving us the run around after making us wait hours just to try to get more money. Although my attitude was just over it and I apologized to her after she still was straight forward, didn’t match my energy and gave me an opportunity to get in a car. Her professionalism and patience with me should definitely be rewarded and I appreciate her willingness to work with me and get me going. Her energy is top notch and she is definitely the reason why any and every time I’m going to get another vehicle I will be going to HGreg! Process was fast, easy straightforward. Can’t ask for a better experience!

When I say this was this best experience I have ever had, and it was Ayesha that made it just that!! We had been at a few places and (of course with my credit not so perfect) they kept giving us the run around after making us wait hours just to try to get more money. Although my attitude was just over it and I apologized to her after she still was straight forward, didn’t match my energy and gave me an opportunity to get in a car. Her professionalism and patience with me should definitely be rewarded and I appreciate her willingness to work with me and get me going. Her energy is top notch and she is definitely the reason why any and every time I’m going to get another vehicle I will be going to HGreg! Process was fast, easy straightforward. Can’t ask for a better experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Phill did a great job was super honest about everything and made my experience great

Phill did a great job was super honest about everything and made my experience great

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback, Oscar! We are glad to hear Phill made your experience great at HGreg Houston. Rodrigo Melendez General Manager [email protected]

Show full review

I’m sitting in the lobby at HGreg dealership. I’ve been here now almost an hour and I’m supposed to be waiting on a supervisor because Jay from finance is so called not in today. I’ve also called about this matter about my car not being the correct color on all my paperwork and trying to get it corrected but it must not be important enough to get taken care of because nobody has come to help me. I also texted about me not having a cap on my radiator and all my fluids were low. It okay though I will now never come back to them or refer anyone I know. They’re invested when they want to make the sale but FU after you sigh them papers. You got me once never again though.

I’m sitting in the lobby at HGreg dealership. I’ve been here now almost an hour and I’m supposed to be waiting on a supervisor because Jay from finance is so called not in today. I’ve also called about this matter about my car not being the correct color on all my paperwork and trying to get it corrected but it must not be important enough to get taken care of because nobody has come to help me. I also texted about me not having a cap on my radiator and all my fluids were low. It okay though I will now never come back to them or refer anyone I know. They’re invested when they want to make the sale but FU after you sigh them papers. You got me once never again though.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tammie, I'm truly sorry to hear about the issues you've experienced and the lack of timely assistance. We aim to provide attentive service at all times, and it sounds like we've fallen short here. Let's get this sorted out for you as soon as possible. Please reach out to me so we can address your concerns urgently. Thank you, Rodrigo Melendez - General Manager - [email protected]

Show full review

Hello Osman here come by to say thanks too Eduardo from Houston h Greg Auto dealership from helping me get into my new s class Mercedes benz Eduardo is the best salesman ever hands down he made getting a vehicle so simple if you looking for a vehicle please contact Eduardo from Houston h Greg he will get you rolling tomorrow thanks again Eduardo you the best I appreciate you...

Hello Osman here come by to say thanks too Eduardo from Houston h Greg Auto dealership from helping me get into my new s class Mercedes benz Eduardo is the best salesman ever hands down he made getting a vehicle so simple if you looking for a vehicle please contact Eduardo from Houston h Greg he will get you rolling tomorrow thanks again Eduardo you the best I appreciate you...

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Osman, congrats on your new Mercedes-Benz! Thank you for choosing HGreg Houston and for sharing your glowing feedback about Eduardo. Rodrigo Melendez - General Manager - [email protected]

Show full review

DJ got me in a beautiful, clean, Audi in just a couple hours flat. Great place, will be back!

DJ got me in a beautiful, clean, Audi in just a couple hours flat. Great place, will be back!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Javier and the team did great work finding me an awesome deal and we are very happy with our vehicle.

Javier and the team did great work finding me an awesome deal and we are very happy with our vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 109 reviews