HGreg.com Houston

0 stars! I would not recommend this dealership at all nor would i ever be purchasing from them again. We purchased a vehicle from this dealership and were under the impression that everything was in order. Three months after the purchase, we still had not received the vehicle’s registration, so we contacted the dealership to find out what was going on as we were told that the registration will arrive in the mail. I called the dealership and were told that they did not have the title for the vehicle when they sold it to us meaning the vehicle was not able to be registered. Had we not taken the initiative to call and investigate, it appears we could have continued making payments on a vehicle that we could not properly register or legally operate and they would’ve never told us! The vehicle was advertised and sold to us despite the title situation not being resolved. We drove from Austin to Houston specifically to return the vehicle, which was not an easy trip. We had to take time away from work and rearrange our schedules. This vehicle was not just something we purchased for occasional use i depended on it as my work truck and daily vehicle, and my job heavily relies on having reliable transportation. Because of this dealership's failure to have the proper title in hand before selling the vehicle, I am now left without a vehicle. To make matters worse, when we called ahead and clearly explained that we would be making the trip to Houston on a specific day to return the vehicle, the manager called us and told us we would not be receiving our refund the same day. We made it clear that we were not going to surrender the vehicle without having the refund in hand. The manager was very prompt about arranging for the vehicle to be returned, which I will give them credit for, especially since the sale could not proceed as expected. However, the communication and handling of the situation from the dealership as a whole were extremely disappointing. I told Rigo the general manager we planned to arrive on a certain day but he was no where to be found when we showed up. Brian, Jay, Victor Z., the other Victor, and Rigo did not make us feel like they were taking responsibility for a problem that was caused by them the dealership. Instead, we experienced countless arguments and frustrating conversations both over the phone and in person. There was very little accountability, empathy, or effort to actually work with us to resolve the situation. The entire experience was stressful, time consuming, and incredibly frustrating. Buying a vehicle is a major financial commitment, and customers should be able to trust that a dealership has the proper documentation and title before putting a vehicle up for sale. If you are considering purchasing a vehicle from this dealership, I strongly recommend TO GO SOMEWHERE ELSE! Do your own due diligence and verifying the title and registration situation before signing anything or handing over your money anywhere you go! I would not want another customer to go through what we went through

Don't wasteyiur time driving to this dealership they use a bait and switch tq tic to get you in the door. I've been there twice and both times it was a waste of time and gas. Both times they did not have the vehicle there to look at and theyvtey and bump you to a much more expensive vehicle. I asked directly if the vehicle was there to look at before making a trip there and of course it to as not!

First, I wasn't told about the vehicle coming from the North. I had a blowout and went to change my tire. First, I was told I had snow tires. Second, when the guys looked under my vehicle. I was told there was lots of rust and he showed me where he ran his hand under the vehicle to where parts of the vehicle was just falling apart. I was never told any of this about the vehicle but for the dealer to put me on the road with the condition of the vehicle, is just wrong. I have tried contacting them several times but keep getting the run around. I was told Lupe would call me back but haven't heard from Mr. Lupe. I will be contacting Capitol One as well because that we I financed the vehicle through. I my even Lawyer up for putting me in a dangerous situation. I would not recommend this car lot to anyone. Dishonest for sure!!!!

Raquel was very helpful and great! Got me exactly what I wanted and was looking for. HIGHLY recommend her as a sales woman

Jacob is the most straight forward and honest associate I have had and he will make sure you leave with a vehicle. Excellent customer service!

When I first spotted a vehicle listed by HGreg on AutoTrader's website, I was admittedly skeptical since I hadn’t heard of the dealership before. After doing a quick Google search and seeing their solid ratings, I scheduled an appointment. The car was ready when I arrived, so we got right to it. Out of every dealership I’ve bought from over the years, this was hands down the fastest transaction I’ve ever experienced...I test drove, completed paperwork, and was out the door in an hour and a half flat. Now, let’s talk about the hiccup. The car developed an issue shortly after purchase. However, from moment one, HGreg went above and beyond to make things right. Their team initially attempted the repair, but when the issue proved tricky to pinpoint, they didn't just throw up their hands...they had the car transported directly to a certified Maserati dealership for a full diagnostic. Because the electrical issue was intermittent, Maserati couldn't replicate it right away. But since the diagnostic had a warranty, HGreg advised me to bring it back if it happened again. Sure enough, the check engine light popped on right as I pulled into Maserati, and they finally caught the glitch. Maserati quoted a hefty repair bill, but guess what HGreg did? They covered the entire cost. My only complaint is that they don't offer loaner cars...ikr sad face. I know people have mixed opinions about the mandatory service contract...and honestly, I wasn't thrilled with the price for what it offered either.. but other than that, I have zero other complaints. Most dealerships consider an AS-IS used car strictly your problem the second you drive off the lot. HGreg didn't do that to me. They made sure my car was running in top shape before handing back the keys, and I’m truly grateful. It took almost a month but I'm still grateful because it wasn't their fault. They tried to fix it but didn't know what the problem was. A huge thank you to Bria in service, my salesman Herson, and especially Chris the service manager along with the store manager. You’ve earned a customer for life. I’ll be back soon to buy my daughter’s car!

JP was very helpful even though we didn’t find a match for me. Give them a shout

Just was able to get financed thru Hgreg. Matt and Kelly worked to get me into a car that is amazing

Moin was very helpful and knowledgeable during the process. I left happy and recommended hgreg and Moin.

The 1700 dollar "Elite Protection Plan" is not a protection plan nor is it an extended warranty. It essentially covers nothing. The tire road hazard protection plan is not honored by Firestone, Goodyear or any of the national tire outlets. The entire plan is not underwritten by a written statutory agreement that obligates HGreg to honor the terms and stipulations of the "plan". It is nothing more than a dealer "add on" that allows HGreg to advertise a vehicle at a below market price and then recover the margin by charging this Protection plan. They should call it what it is "A dealer ad on" that recovers 21% of the discounted price. You should know going in that you will be paying an exorbitant amount for a plan that is nebulous at best. Example: You can get a 100K mile 5 year Warranty on the entire car through Apex or a host of other nationally recognized warranty companies for 2K and it covers the entire vehicle. The dealership should just be up front with the customer and say "we are going to sell you this vehicle at a markedly reduced price but we're going to require you to pay 1700 dollars as an add on so we can recover the margin we're losing through our discount pricing".. I've read some shoddy, poor and terrible reviews on car dealers before but none as bad as I've seen on HGreg.