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Napoli Auto Xpress

(10 reviews)
Visit Napoli Auto Xpress
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed

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(866) 782-2140 (866) 782-2140

Inventory

See all 93 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2024.
Proudly serving New England drivers, our dealership offers outstanding automotive resources, which include an abundant lineup of high-quality pre-owned vehicles, attractive financing offers, and a professional service center. When you shop with our dealership, you can count on us for high-quality vehicles, top-notch auto care, and an all-around positive experience. Whether you are looking for a dependable service center or searching for your next set of wheels, you can find all you need and more at Napoli Auto X Press.
Proudly Serving You

Service center

Phone number (888) 829-5609

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(10 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Auto Xpress from DealerRater.

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The sale managers and manger were very welcoming and I recommend people to go to this dealership to buy a car!

The sale managers and manger were very welcoming and I recommend people to go to this dealership to buy a car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi Jessica, thank you for recommending our team at Napoli Auto Xpress! We are honored to have your business and hope to see you again in the future!

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If you are looking for a new vehicle, do yourself a favor and ask for Damion and Mike. Damion is the definition of a professional. He was incredibly patient as we explored different varieties, and once I described my ideal SUV, he went to work and found the perfect one. During the road test, he really let me put the car through its paces so I could feel confident in my choice—no pressure, just genuine kindness. Mike was equally amazing on the back end. He was so reassuring and worked tirelessly with the finance department to ensure my loan was secured. He truly went to bat for me, asking for favors and showing a level of attention I’ve never experienced at a dealership. I felt completely taken care of. Go see them—you won’t regret it!"

If you are looking for a new vehicle, do yourself a favor and ask for Damion and Mike. Damion is the definition of a professional. He was incredibly patient as we explored different varieties, and once I described my ideal SUV, he went to work and found the perfect one. During the road test, he really let me put the car through its paces so I could feel confident in my choice—no pressure, just genuine kindness. Mike was equally amazing on the back end. He was so reassuring and worked tirelessly with the finance department to ensure my loan was secured. He truly went to bat for me, asking for favors and showing a level of attention I’ve never experienced at a dealership. I felt completely taken care of. Go see them—you won’t regret it!"

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Demetria, thank you for highlighting Damion and Mike’s dedication and professionalism! It's great to know you felt taken care of throughout the entire process. Congratulations on your new SUV! We are always here to help at Napoli Auto Xpress.

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The car engine is not working good so now I take 3 day’s off to stay home waiting for Thursday morning to bring car to the your garage so now I get many many difficulties to pay the bills 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️ why do you give me the car and the engine is not good?

The car engine is not working good so now I take 3 day’s off to stay home waiting for Thursday morning to bring car to the your garage so now I get many many difficulties to pay the bills 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️ why do you give me the car and the engine is not good?

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I purchased a kia from the dealership , i traded in my car, when i returned for my plates the car was gone and the neglected to take my plates off. I am receiving almost on a daily basis toll violations from EZ pass of New Jersey. I am never using this company again!

I purchased a kia from the dealership , i traded in my car, when i returned for my plates the car was gone and the neglected to take my plates off. I am receiving almost on a daily basis toll violations from EZ pass of New Jersey. I am never using this company again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Curtis was incredibly smart and efficient throughout our process purchasing a car. Our trade in was handled fairly and easily, and we left with the new car on the same day. Can’t thank the entire team at Napoli for the excellent customer service and even better results! We loved working with them and would do so again in a heartbeat.

Curtis was incredibly smart and efficient throughout our process purchasing a car. Our trade in was handled fairly and easily, and we left with the new car on the same day. Can’t thank the entire team at Napoli for the excellent customer service and even better results! We loved working with them and would do so again in a heartbeat.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Derek, feedback like this makes our day! We’re so happy Curtis made the experience seamless and efficient. Thank you for choosing Napoli Auto Xpress, and congrats on your new car!

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Had an incredibly easy time with this dealer. Curtis was professional and courteous. Lenny was knowledgeable and helpful. Felt like they had our best interest in mind throughout the entire process, and were looking out for us. Can’t thank them enough for the great customer service and even better car!

Had an incredibly easy time with this dealer. Curtis was professional and courteous. Lenny was knowledgeable and helpful. Felt like they had our best interest in mind throughout the entire process, and were looking out for us. Can’t thank them enough for the great customer service and even better car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Derek, thank you for choosing Napoli Auto Xpress and for sharing your experience with Curtis and Lenny. Enjoy your new car!

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Trevan was an excellent salesman, he did so much for me I can’t express how amazing Trevan, he went way beyond for me I really appreciate everything that he’s done for me . The finance team was amazing, it felt great that they remembered when I bought my car from them 5 years ago. I can’t express how much Napoli Auto Xpress helped me with my 2015 Buick Encore Thank you again Trevan for everything

Trevan was an excellent salesman, he did so much for me I can’t express how amazing Trevan, he went way beyond for me I really appreciate everything that he’s done for me . The finance team was amazing, it felt great that they remembered when I bought my car from them 5 years ago. I can’t express how much Napoli Auto Xpress helped me with my 2015 Buick Encore Thank you again Trevan for everything

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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The vechle I was looking at a fiat 124 convertible, on there web site was saposidly available, I reviced an email that is was sold on the same day. Than a few days later I recieved a text that my application through Capitol one was pre approved. Hmm, very strange, since I never filled out an application for capital one since the car was saposidly sold. Shortly after I received a ping from Experian that my credit was pinged by Capitol one through this dealership. Very strange , I am definitely looking into this illegal credit application that I never applied for. I would never deal with this scammer dealership agian. They definitely operate on the fine line of illegal business operations. Stay away!!

The vechle I was looking at a fiat 124 convertible, on there web site was saposidly available, I reviced an email that is was sold on the same day. Than a few days later I recieved a text that my application through Capitol one was pre approved. Hmm, very strange, since I never filled out an application for capital one since the car was saposidly sold. Shortly after I received a ping from Experian that my credit was pinged by Capitol one through this dealership. Very strange , I am definitely looking into this illegal credit application that I never applied for. I would never deal with this scammer dealership agian. They definitely operate on the fine line of illegal business operations. Stay away!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Do not buy anything there. i bought a car there october 22 and I am still waiting for the registration and the second temporary tag they gave me expired, December 27th.so it will be 3 months on january 22 still not registered also was charged 699.00 dollar's which they were supposed to do everything. i also had to do the vin check myself.so 3 months later still on registration and I would like to say that I don't think anyone should be charged a Doc fee we should have to pay the dealership to do there jobs i payed it and I still don't have my registration go figure so it's been 1 month haven't been able to drive the car i payed for and let's see if I get the registration this week so another week has gone by no registration and everyone there should be fired. They don't know what they're doing.

Do not buy anything there. i bought a car there october 22 and I am still waiting for the registration and the second temporary tag they gave me expired, December 27th.so it will be 3 months on january 22 still not registered also was charged 699.00 dollar's which they were supposed to do everything. i also had to do the vin check myself.so 3 months later still on registration and I would like to say that I don't think anyone should be charged a Doc fee we should have to pay the dealership to do there jobs i payed it and I still don't have my registration go figure so it's been 1 month haven't been able to drive the car i payed for and let's see if I get the registration this week so another week has gone by no registration and everyone there should be fired. They don't know what they're doing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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El pasado mes de mayo cometi el error de adquirir un vehiculo en este lugar. Estube 5 meses intentando que me honraran el compromiso de 3 gomas para el vehiculo que adquiri. 5 meses despues y ante imnumerables intentos de mi parte e interminables intentos infructuosos de mi parte por que cumplieran con lo acordado intalaron solo 2 gomas. cuando realizaron la montura de las gomas dañaron rayaron y partieron uno de los aros del mismo en dos areas distintas del aro. cuando reclame la reparacion del aro el gerente de nombre Mike se nego a reparar el mismo aunque fueron ellos los causantes del daño. Te ofrecen hasta lo imposible para que hagas la compra y una vez que lo haces, es una odisea para que cumplan lo acordado. ningun hispano que se respete compra un vehiculo en dicho lugar.Incluso hasta llegaron a poner en dudas si habia dado un downpayment del mismo de lo cual tengo evidencia. El problema del lugar EL GERENTE y su actitud . Dionise Castro representante de ventas muy amablemente intento pero sus esfuerzos fueron en vano . No lo recomiendo a NADIE.

El pasado mes de mayo cometi el error de adquirir un vehiculo en este lugar. Estube 5 meses intentando que me honraran el compromiso de 3 gomas para el vehiculo que adquiri. 5 meses despues y ante imnumerables intentos de mi parte e interminables intentos infructuosos de mi parte por que cumplieran con lo acordado intalaron solo 2 gomas. cuando realizaron la montura de las gomas dañaron rayaron y partieron uno de los aros del mismo en dos areas distintas del aro. cuando reclame la reparacion del aro el gerente de nombre Mike se nego a reparar el mismo aunque fueron ellos los causantes del daño. Te ofrecen hasta lo imposible para que hagas la compra y una vez que lo haces, es una odisea para que cumplan lo acordado. ningun hispano que se respete compra un vehiculo en dicho lugar.Incluso hasta llegaron a poner en dudas si habia dado un downpayment del mismo de lo cual tengo evidencia. El problema del lugar EL GERENTE y su actitud . Dionise Castro representante de ventas muy amablemente intento pero sus esfuerzos fueron en vano . No lo recomiendo a NADIE.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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