Envision Ford of Duarte

Great service! Tony took care of my truck, got it back washed on time as promised

The best dealership ever in los angeles 🔥 the service department is so cooperative and helpful

I was very pleased with my wait time and professional technician. He was kind and kept me informed.

Excellent service. Anthony was great at taking care of me. Above and beyond. Thanks again.

They’re very honest and helpful. That’s why it’s our preferred ford service branch

I'm not sure I would recommend the service deptartment. Needed more communication from our point person. We didn't hear anything on day two and finally had to call on day 3 to see if our car was ready.

The time I spent at Envision Ford was fantastic! Aram made the whole procedure simple and quick and was quite helpful and informed. He took his time to make sure I was satisfied with my automobile and addressed all of my questions. If you go, I strongly advise asking for Aram; he is going to take after you well!

Great customer service. Great sales staff, no pressure. Very fast from decision to signing. Have bought 4 cars from here.

I am writing to formally file a complaint regarding a recent and deeply disappointing experience with your service department—specifically with one of your service advisors, Antonio "Tony" Botello. I purchased a new 2024 Bronco Sport from Envision Ford about a year ago and have consistently returned to your dealership for all scheduled maintenance and service needs. However, after my recent visit on October 6th at 8:30 AM, I’ve decided I will not be returning. That morning, I brought in my Bronco to have the front wheel and tire replaced. Tony informed me the replacement wheel needed to be ordered from your Ontario warehouse and would arrive by Tuesday, October 7th, at which point I’d receive a call once the work was complete. By 3:50 PM on the 7th, I had not heard anything, so I called the service department. I was placed on hold, then disconnected. When I called back, I was given a vague explanation that my vehicle still wasn’t ready and was transferred to Tony. He then told me the wheel hadn’t arrived as expected and the vehicle wouldn’t be ready until Wednesday, October 8th. When I asked why no one had contacted me about the delay, Tony couldn’t give a clear answer and became dismissive. As I continued to ask for clarification, his tone escalated—he raised his voice and became argumentative. To be clear, I was simply asking for communication—something I feel should be a basic expectation in any customer service interaction. To make matters worse, Tony then informed me—at the last minute—that the shock was bent and also needed replacement. This was never mentioned before and came across as an afterthought rather than a result of a proper inspection. Frustrated, I opted to pay for the wheel and tire only, picked up my Bronco, and had the remaining repairs completed elsewhere. I also shared my concerns with Service Advisor Franklin Hernandez, but unfortunately, I did not feel that my complaint was taken seriously. Instead of addressing the issue, my concerns were met with attempts to justify Tony’s behavior. In summary, your service department demonstrated a basic lack of communication, professionalism, and basic courtesy. Common phrases like “I’m busy,” or “Hang on a minute,” are not an excuse for failing to provide timely updates or treating customers with respect. I hope you take this feedback seriously. I am now a lost customer who expected better from a dealership I had trusted with my new vehicle.

I aways receive excellent service. Marco is very knowledgeable, professional and kind. He answers the many questions i have for him. Marco is one of the reasons I continue my service needs with your company.