Reviews
I am pleased to see the same service advisors thru these
I am pleased to see the same service advisors thru these changes.that these dealer is going thru.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Envision Ford of Duarte.
Service is great, Franklin is an awesome service advisor!
Service is great, Franklin is an awesome service advisor! Always transparent and helpful in resolution.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Great service as always.
Great service as always. I will continue to have my truck serviced there. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Scheduling appointments is always quick and easy.
Scheduling appointments is always quick and easy. My service advisor Marco is awesome! Even before I made this car purchase at this dealership, I had been taking my previous Ford here just because of how great Marco was and made me trust getting my car serviced there when most people say dealerships rip you off. I’m glad with the ownership change that the service people have remained and still do great work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Envision Ford of Duarte, we look forward to having you as a valued customer for many years to come!
Service advisor very nice and professional.
Service advisor very nice and professional. Also, we got a free ride to Home.thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Envision Ford of Duarte. We look forward to having you as one of our valued customers for many more years to come!
Not knowledgeable sales people, sold me a “new” truck
Not knowledgeable sales people, sold me a “new” truck with over 550 miles on it, asking for unnecessary information.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I enjoy coming to this service center for one and only
I enjoy coming to this service center for one and only one reason- Polo Hernandez. He is the best service writer, he cares about your happiness. He is very communicative with you about how long your car will be there and what is being worked on. I have been coming here (Once Advantage Ford) for 20 years and the only reason why I come back since the New Owner change to Envision is because of Polo. He explains what was done and what needs to be done and what they suggest to be done. When you go, ask for Polo and only him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
The whole process was excellent.
The whole process was excellent. Everything was transparent, no surprises. I would definitely shop here again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Friendly on time efficient and courteous.
Friendly on time efficient and courteous. I highly recommend this dealership and Edger is the best service writer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The staff was very helpful and respectful of my needs.
The staff was very helpful and respectful of my needs. I have been to another dealership that wanted to charge me for diagnostic services even though I have a service contract in place. In the end they didn’t do anything to help a simple problem and all it took was for someone to show me where the switch was ! At Envision everyone was extremely helpful and most importantly honest! I will continue taking my car there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!