Reviews
I got the best service and product knowledge from Polo at
I got the best service and product knowledge from Polo at the service dept. deserves a raise!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Customer service was excellent from Polo.
Customer service was excellent from Polo. Work completed in a timely manner. Provided transportation back home instead of waiting there. Vehicle was was nice touch.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Envision Ford of Duarte. We look forward to having you as one of our valued customers for many more years to come!
Polo is an amazing a diver ver knowledgeable friendly and
Polo is an amazing a diver ver knowledgeable friendly and understanding on my needs I will recommend to my family
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Envision Ford of Duarte. We appreciate your business and hope to see you again soon!
The dealership is close to home and easy to get to.
The dealership is close to home and easy to get to. It’s very easy to find.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Envision Ford of Duarte. We look forward to having you as one of our valued customers for many more years to come!
Great staff, amazing team.
Great staff, amazing team. Very pleased with everything they did for us. Thank you guys so much
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Service manager Polo was excellent.
Service manager Polo was excellent. The service actions, price and timing were all done just as he promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The service representative Marco Barilla has been very
The service representative Marco Barilla has been very helpful. He is always ready and willing to help facilitate our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Great experience !
Great experience !" once again my Marco provided what I needed. The work was completed timely and no surprises. Thank You.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Polo was such a great service advisor during my visit.
Polo was such a great service advisor during my visit. Very knowledgeable and polite. Looking forward to my future services with Polo at Ford for my new Bronco. Cheers!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Prior to this last warranty service appt, I left
Prior to this last warranty service appt, I left voicemail to make appointment; never received a call back.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback. We apologize for not delivering an exceptional service experience to you. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.