Coconut Creek Mazda

My experience with Coconut Creek Mazda has been extremely disappointing. I originally leased my Mazda from another dealership in December 2024, which was later taken over by Coconut Creek Mazda. My first service experience here was terrible. The advisor treated me in an intimidating and noticeably different manner compared with the white couple before me and the couple after me. I normally do not make accusations like this lightly, but the difference in treatment was very noticeable. I was not offered transportation, the customer amenities, or the massage chairs that I later learned were available. After I complained, customer service offered me a free oil change to avoid a bad review. I accepted only if I could have a different advisor. Thankfully, I was assigned Daniel T., who has been professional, kind, and attentive. He is honestly the only positive experience I have had here. Unfortunately, during several maintenance visits, I was repeatedly told my vehicle needed numerous expensive repairs. Today I returned because my lease is ending and I had scheduled what I understood to be a complimentary pre-inspection. When I arrived, I was initially told they do not provide this service and that an inspector would come to my home and I would later receive a bill. Once they realized I was the person who had scheduled the appointment, they proceeded with the inspection and asked what vehicle I was interested in. When I explained that I already had another lease arranged and simply wanted to return my Mazda, the attitude immediately changed. I was told I had not given them a chance to offer me a better deal. I explained that I wanted another brand and that was my choice. I was then taken to another employee whose attitude was just as intimidating. He gave me two return options and verbally calculated a large amount including two remaining payments, a disposition fee, tires he said needed replacement, and a seat replacement due to an accident. My previous service visits never mentioned the tires. I asked twice for a written breakdown and was refused both times. The issue is not whether I can afford the charges. It is the uncomfortable pressure, the lack of transparency, and the refusal to provide the numbers in writing. Mazda is a good brand. Unfortunately, my experience with the people at this dealership has been very different—with the exception of Daniel T., who consistently tries to fix what others damage. My advice: go somewhere else. And if you are a woman going alone, I would be especially cautious. After two years of dealing with this dealership, I left feeling neither respected nor treated transparently.

Sold me a pre-paid oil change voucher then refused to honor it. Been on phone hold few times and transferred, do they care to try to help resolve it,.. nope! Now I must fight to get my money back.

I purchased this car from out of state and had to fly in sight unseen. This is a little nerve wracking but the team at CC Mazda was great to work with. The car was as advertised and there were no gotcha moments with either the car itself or the deal we had brokered. The finance dept handled all of the out of state taxes and paperwork appropriately which made this seamless and easy. Dane was great to work with as a salesperson. Very good experience.

Daniel and the entire service staff were absolutely fantastic. He went above and beyond to ensure my vehicle and my needs exceeded their expectations.

Daniel great …very attentive kept me up to date in progress… explained car features to me .

I am happy with they service 5 stars great people and great service i love it

Nina was such a great help ! She settled my nerves and with her honesty I knew I wasn’t getting scammed! Dealerships are pretty hard to trust but with an employee like Nina I know I’m getting the right service and attention.

Nina Lantz is always of great help! The service at Coconut Creek Mazda remains unmatched in Broward.

Wonderful experience. Thank you! My car buying with this dealership was the best! Will definitely refer to everyone!

This is the best mazda I have ever been to! the service is so smooth and my advisor is so helpful and knowledgeable