Reviews
Multiple purchases from this lot and we have been very happy each time. Fair prices, good quality inventory. Very good to work with.
Multiple purchases from this lot and we have been very happy each time. Fair prices, good quality inventory. Very good to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Giving one star because it's not an option to give 0. My husband and I were full time students with a newborn baby at the time (September 2025) and had very limited time to look at cars. We found Zoom auto sales and we first met John (I think was his name) and he was very nice. He didn't come across as a salesman at all which was appealing to the both of us. However, when we decided we liked the car, we were given to Mike. Mike wasn't very pleasant to work with and I think if he was our first impression of the company we would've gone somewhere else. Honestly, Mike made us feel very stupid. Lot's of little comments made were very demeaning and honestly just horrible customer service. I wanted to write a review months ago but decided to hold my tongue. Today was the final straw. Mike assured us that this was a very good car and wouldn't go down on price because it was SUCH A GOOD CAR. He said that the people they have inspecting the cars are very good and very thorough and they really trust them. It's just the guys across the street, so was it care or convenience? Within 6 months of driving the car we started to have major problems. Mike said there was nothing they could do about it but gave us the number for the guys that initially inspected the car, Sure enough, we needed to replace the whole engine! But don't worry, Zoom Auto Sales only sells cars that are top notch! We decided to replace the engine because the car was having no other problems- that is until the day after they replaced the engine. The next day our car was shaking as we drove it. We took it in as soon as they would take it. The wheel bearings were out. Did they notice it? Yep. Did they mention it? Nope. So they charged us and fixed it for us. Finally, done with the Zoom Auto money pit! Until just this month (July 2026) the car starts rattling again as we drive it. I start refusing to drive in it with my baby because it doesn't feel safe. My husband took it in this morning and sure enough- now there are $3,000 more in repairs. They told him that none were urgent but they would recommend it and then back tracked and said that like 3 of the repairs were urgent? weird. When my husband asked if they noticed these issues before they said "yeah but we didn't think you were really focused on those things." Thank you Zoom Auto Sales and Elite Auto Exchange- you guys really know how to make the big bucks! You guys are really good at getting the very most out of your customers! Buy anywhere but here. It's not worth feeling like an idiot, stressing about finances with a new baby, and then being left with an expensive piece of crap. Dishonest, rude, and just want your money. Hope this review helps!
Giving one star because it's not an option to give 0. My husband and I were full time students with a newborn baby at the time (September 2025) and had very limited time to look at cars. We found Zoom auto sales and we first met John (I think was his name) and he was very nice. He didn't come across as a salesman at all which was appealing to the both of us. However, when we decided we liked the car, we were given to Mike. Mike wasn't very pleasant to work with and I think if he was our first impression of the company we would've gone somewhere else. Honestly, Mike made us feel very stupid. Lot's of little comments made were very demeaning and honestly just horrible customer service. I wanted to write a review months ago but decided to hold my tongue. Today was the final straw. Mike assured us that this was a very good car and wouldn't go down on price because it was SUCH A GOOD CAR. He said that the people they have inspecting the cars are very good and very thorough and they really trust them. It's just the guys across the street, so was it care or convenience? Within 6 months of driving the car we started to have major problems. Mike said there was nothing they could do about it but gave us the number for the guys that initially inspected the car, Sure enough, we needed to replace the whole engine! But don't worry, Zoom Auto Sales only sells cars that are top notch! We decided to replace the engine because the car was having no other problems- that is until the day after they replaced the engine. The next day our car was shaking as we drove it. We took it in as soon as they would take it. The wheel bearings were out. Did they notice it? Yep. Did they mention it? Nope. So they charged us and fixed it for us. Finally, done with the Zoom Auto money pit! Until just this month (July 2026) the car starts rattling again as we drive it. I start refusing to drive in it with my baby because it doesn't feel safe. My husband took it in this morning and sure enough- now there are $3,000 more in repairs. They told him that none were urgent but they would recommend it and then back tracked and said that like 3 of the repairs were urgent? weird. When my husband asked if they noticed these issues before they said "yeah but we didn't think you were really focused on those things." Thank you Zoom Auto Sales and Elite Auto Exchange- you guys really know how to make the big bucks! You guys are really good at getting the very most out of your customers! Buy anywhere but here. It's not worth feeling like an idiot, stressing about finances with a new baby, and then being left with an expensive piece of crap. Dishonest, rude, and just want your money. Hope this review helps!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share this, and I am sorry to hear about the problems you have had with the vehicle. With a new baby at home, I understand how stressful and frustrating this has been for your family. I do want to clarify one important point for you and for anyone reading. Elite Auto Exchange is an independent repair shop. They are not owned by, affiliated with, or operated by Zoom Auto Sales. The engine replacement, the wheel bearing repair, and the recent repair estimate were all handled directly between you and their shop. This review is genuinely the first we have heard of any of these issues. All of those repair decisions and conversations happened without our knowledge or involvement. I am also sorry to hear that your experience with our team felt disrespectful. That is not how we want any customer to feel, and I will be discussing this feedback internally. If you would like to talk through your experience or have us review your purchase records with you, you are welcome to reach us at (801) 290-8700 or [email protected].
Short, sweet and to the point. Found a car they listed online and was out the door with the keys in little over an hour. One of the easier car buying experiences I’ve had in a while.
Short, sweet and to the point. Found a car they listed online and was out the door with the keys in little over an hour. One of the easier car buying experiences I’ve had in a while.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review! We’re glad to hear your visit to Zoom Auto Sales in Midvale was quick, straightforward, and stress-free. Our team works hard to make the car-buying process easy and efficient while offering quality pre-owned vehicles at fair prices. Enjoy your new ride, and we look forward to helping you again when you’re ready for your next used car.
The staff here is incredibly friendly and not at all pushy. They took the time to listen to what I was looking for and carefully explained my options. This was by far the easiest car-buying experience I've ever had. The car was in immaculate condition, and they had the Carfax report ready, so there were no surprises. We took the car for a test drive, and everything was exactly as expected. The entire process was seamless, and everyone I spoke to were all very professional. We are very appreciative and will definitely consider you when we're ready to purchase another car.
The staff here is incredibly friendly and not at all pushy. They took the time to listen to what I was looking for and carefully explained my options. This was by far the easiest car-buying experience I've ever had. The car was in immaculate condition, and they had the Carfax report ready, so there were no surprises. We took the car for a test drive, and everything was exactly as expected. The entire process was seamless, and everyone I spoke to were all very professional. We are very appreciative and will definitely consider you when we're ready to purchase another car.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your detailed experience! We’re thrilled to hear that our team at Zoom Auto Sales in Midvale provided a friendly, no-pressure, and professional car-buying experience. We take pride in offering immaculate, well-inspected pre-owned vehicles with full Carfax reports so our customers can buy with confidence. It’s great to know you enjoyed a seamless process from start to finish, and we truly appreciate your trust and future consideration. We look forward to helping you again when you’re ready for your next used car!
Very attentive to my request. They are not pushy. I really felt like they listened to me. They have options for financing and if they do not have what you need, they can get it. Respectful, honest, friendly and educated in auto sales! I recommend Zoom Auto Sales to anyone who is interested in buying a used car.
Very attentive to my request. They are not pushy. I really felt like they listened to me. They have options for financing and if they do not have what you need, they can get it. Respectful, honest, friendly and educated in auto sales! I recommend Zoom Auto Sales to anyone who is interested in buying a used car.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience! We’re so glad to hear our team at Zoom Auto Sales in Midvale took the time to listen and make sure you felt comfortable throughout the process. We pride ourselves on being honest, respectful, and knowledgeable while offering flexible financing options and a great selection of quality pre-owned vehicles. Your recommendation means a lot to us, and we look forward to helping you or your friends and family with future used car purchases.
Great straight forward salesman and very helpful. Clean title 2017 mazda3 good condition. Thomas was amazing to work with.
Great straight forward salesman and very helpful. Clean title 2017 mazda3 good condition. Thomas was amazing to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thomas was very knowledgeable and easy to work with. He provided us with options to look at. When it came time for the paperwork at the end, he was thorough and efficient. We will be back the next time we are looking for a vehicle.
Thomas was very knowledgeable and easy to work with. He provided us with options to look at. When it came time for the paperwork at the end, he was thorough and efficient. We will be back the next time we are looking for a vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I bought a vehicle from Zoom I saw listed on here. Went on a test drive and when we went over the numbers they had transparent pricing with no hidden fees, they explained each number line by line - once I got the check it was a quick process.
I bought a vehicle from Zoom I saw listed on here. Went on a test drive and when we went over the numbers they had transparent pricing with no hidden fees, they explained each number line by line - once I got the check it was a quick process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We had a great experience with Zoom Auto Sales. They were very fair and helpful. Also knowledgeable about the market. We were able to test drive and figure things out all in one afternoon. Thank you Zoom Auto Sales.
We had a great experience with Zoom Auto Sales. They were very fair and helpful. Also knowledgeable about the market. We were able to test drive and figure things out all in one afternoon. Thank you Zoom Auto Sales.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I saw they had multiple SUV's that were all wheel drive and decided to stop in to check them out. The guys at Zoom were able to help narrow my search down and find some vehicles withing my price range with my specific features. Ended up getting an AWESOME Toyota!
I saw they had multiple SUV's that were all wheel drive and decided to stop in to check them out. The guys at Zoom were able to help narrow my search down and find some vehicles withing my price range with my specific features. Ended up getting an AWESOME Toyota!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase