Certified Auto Group LLC

I drove over an hour to this dealership, luckily not as far as some of these other reviews have stated, and was already told the exact price and check I would need to walk out the door with the keys. After being called 6 different times over the course of yesterday and today about me coming in to test drive the vehicle from Diana - “so it would be prepared in front for me to drive” - I arrive. The car is all the way in the back of the lot and I stand there for 15 minutes as they pull every other car out. Then I dealt with the common theme in this section. Weird noise with the car the entire time, I’m reassured its fine its nothing. I hastily try and purchase the car after thinking the noise isn't an issue if it’s under warranty (they’re not scammers right?). And then I’m being told the exact price I was told wouldn’t even be close to what I need hut it would actually be another $6k on top of the $20k car unless I finance it. The guy was mumbling through his words trying to say there is no way they would sell it to me for the price that THEY LISTED. Absolutely ridiculous way of running a business, conducting transaction, and a generally rude tone throughout the entire experience while they were trying to scam me.

Richie and Dallas were very great with helping me get my first car. highly recommend very nice atmosphere!

Best dealership i ever been Guys every one here is nice like treat you good family I drive with bmw 3 series Thanks Sameer

Fantastic guys here, Dallas, Richie, and Jay are phenomenal. They were so welcoming, supportive, and helpful. These guys NEED A RAISE

Great service first dealer that didn’t try to get over on me. Thanks for the help!

As everyone is stating. This would be the worst dealership hands down. they dont want your business once they know u dont want to finance, as if they make money on financing the only way. Drove more then 2 hours got there the sales rep Mario didnt have any interest as if i am taking time of his day. quoted a price $3000 higher then what is on the webiste when i said cash. and good luck getting a manager to call back. poorly ran as a business maybe if they hire me i can coach all of them out and get it to be the number #1 dealership in the state ... come on people u are in the sale & service business

Angela called and asked if I was financing or paying cash. When learning I didn't want to finance, no interest in selling.

I drove 8 hours to this dealership for nothing. The price they promised over the phone never matched reality. Even though they sent an out-the-door price, it was completely false — they advertised the car at a fake price as a tactic to get customers in. But when you get there, they will try to charge you more than $6,000 in fees, not including tax and registration. Like a scam alert. I would not recommend this dealership; don’t waste your time going there!

I wish there were an option to give a negative rating for this dealership. Over the past three days, I’ve called multiple times requesting a Carfax report for one of their listed vehicles, which also has an incorrect VIN displayed on their website. Each time I called, my call was either ignored or abruptly disconnected. One representative did inform me that their Carfax link was down and promised to email me the report, but after three days I still have not received anything. This experience reflects very poor customer service and a lack of professionalism.

We had a very disappointing experience with Certified Auto Group LLC regarding a vehicle we were seriously interested in. We first came to see the car on Monday, June 30th, and were assisted by Mario. The appointment had been scheduled through Ray Ballares. During the test drive, we noticed an intermittent noise coming from the car and requested that it be checked. Mario assured us it would be looked into and introduced us to one gentleman, together they confirmed we should return on Thursday, July 3rd. Leading up to that day, I maintained communication with Ray, as I had asked to be kept in the loop. She confirmed our visit, and Mario also knew we would be returning. We took the train from New Jersey to Hempstead, only to be told the car was still in service and we should come back on Monday, July 7th. Despite the time and money spent, we remained committed because we truly wanted the car. In the meantime, Amber from the team contacted us and scheduled the Monday appointment. I explained everything to her, including the previous back-and-forth with Mario. On Monday morning, which is today, I called to confirm whether the car was ready, but received no response. Shortly after, Mario texted saying the car was still currently unavailable, implying it was still in service. However, when my boyfriend called, he was told the car had been sold. I called in again to speak with Mario, but didn't get him. There was clearly a serious lack of communication and transparency throughout this process. We were kept hopeful, and ended up canceling other potential deals because we trusted the information we were given. That is unacceptable, and I feel so disappointed in them for doing that. That’s not the right way to treat people especially customers. It’s truly disappointing.