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Xclusive Auto Xchange

(12 reviews)
Visit Xclusive Auto Xchange
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed

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(888) 821-3591 (888) 821-3591

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About our dealership

This seller has been on Cars.com since August 2024.

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Reviews

(12 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Xclusive Auto Xchange from DealerRater.

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I went to 8 different dealerships and they all kept dancing in circles with the numbers. When I called Xclusive, they were upfront about all the fees and explained their process clearly. When I arrived, everything was exactly how they said it would be. I was in and out in 53 minutes to be exact! Adam and Ralph are absolute beasts at what they do. Thank you to the entire Xclusive team for making this such a smooth experience. I will definitely be sending my family and friends here to purchase their next vehicle!

I went to 8 different dealerships and they all kept dancing in circles with the numbers. When I called Xclusive, they were upfront about all the fees and explained their process clearly. When I arrived, everything was exactly how they said it would be. I was in and out in 53 minutes to be exact! Adam and Ralph are absolute beasts at what they do. Thank you to the entire Xclusive team for making this such a smooth experience. I will definitely be sending my family and friends here to purchase their next vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Great experience staff were very friendly buying process of easy simple and to the point would definitely recommend

Great experience staff were very friendly buying process of easy simple and to the point would definitely recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased a 2020 HondaCRV amazing service I was created with an amazing smile and excellent customer service ! Gentlemen did say his service is 2nd to none and I sure did experience that thank you Adam you are the greatest . Home of the Amazing vehicle and approvals

I purchased a 2020 HondaCRV amazing service I was created with an amazing smile and excellent customer service ! Gentlemen did say his service is 2nd to none and I sure did experience that thank you Adam you are the greatest . Home of the Amazing vehicle and approvals

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Crooks. Sold my son an unsafe vehicle. Within 24 hours he discovered the car needs $3,000+ in front-end repairs and they turned their backs on him. Terrible people who have zero interest in forming customer relationships.

Crooks. Sold my son an unsafe vehicle. Within 24 hours he discovered the car needs $3,000+ in front-end repairs and they turned their backs on him. Terrible people who have zero interest in forming customer relationships.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very happy with my experience new management was very friendly and transparent. Thank you Maria, and Jose.

Very happy with my experience new management was very friendly and transparent. Thank you Maria, and Jose.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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If I can give no stars I would. These guys are your basic bait and switch con artists. I came in to check out a 2010 Honda accord for $5695 as advertised online. As soon as i told them what car i was looking for they magically changed the price to $6,999. Took them a bit to locate the vehicle even after I made an appointment. Finally find the vehicle to see it has a Check Engine Light on. We get back to the dealer after the test drive and now no one has a code reader. They want me to sign a piece of paper so that they can run my credit when i was planning to pay cash. So instead of giving me a cash price we get a breakdown of a finance price with add ons such as $996 dealer fee, $980 document fee , $1500 for a lowjack system that I DID NOT NEED. Said the bank needs it in order to sell the car which is xx. $1000 for a glass coverage or something (insurance literally exists) and many more. A $5,695 car is now $12,000. I laughed in the fake drakes faces and left. NEVER GO HERE!!! RIP OFF!!!

If I can give no stars I would. These guys are your basic bait and switch con artists. I came in to check out a 2010 Honda accord for $5695 as advertised online. As soon as i told them what car i was looking for they magically changed the price to $6,999. Took them a bit to locate the vehicle even after I made an appointment. Finally find the vehicle to see it has a Check Engine Light on. We get back to the dealer after the test drive and now no one has a code reader. They want me to sign a piece of paper so that they can run my credit when i was planning to pay cash. So instead of giving me a cash price we get a breakdown of a finance price with add ons such as $996 dealer fee, $980 document fee , $1500 for a lowjack system that I DID NOT NEED. Said the bank needs it in order to sell the car which is xx. $1000 for a glass coverage or something (insurance literally exists) and many more. A $5,695 car is now $12,000. I laughed in the fake drakes faces and left. NEVER GO HERE!!! RIP OFF!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Emailed them twice and no response!!! Let know could write a check and still no response

Emailed them twice and no response!!! Let know could write a check and still no response

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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DO NOT BOTHER TO BUY HERE!!!! I completely agree with other reviewers. I called this dealership before driving there. They affirmed that the price listed on cars.com is accurate plus doc fees of 999.00 and registration and taxes of 499.00 The dealership is small and the building is a former gas station with a garage converted to so called showroom. When we got to discuss the money the financial manager, he started like this "5600 mandatory down payment, plus blah blah blah". Asking price grew from 24K to 31K. What are scammers!

DO NOT BOTHER TO BUY HERE!!!! I completely agree with other reviewers. I called this dealership before driving there. They affirmed that the price listed on cars.com is accurate plus doc fees of 999.00 and registration and taxes of 499.00 The dealership is small and the building is a former gas station with a garage converted to so called showroom. When we got to discuss the money the financial manager, he started like this "5600 mandatory down payment, plus blah blah blah". Asking price grew from 24K to 31K. What are scammers!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Disappointed and frustrated, I had a very unpleasant experience with Elite Auto Trend. At first, the staff seemed friendly and helpful, but things quickly changed after I purchased a vehicle. I soon discovered multiple issues with my contract and noticed unauthorized charges that were NEVER discussed or agreed upon. Since then, i have tried numerous times to contact the dealership by phone and email, but they have completely ignored my attempts to resolve the situation. Every time i managed to speak with someone, I'm told the general manager is "is not available" and they pass on everything to their secretary. This is disgraceful and unprofessional way to run a business. To make matters worse, after a month of trying, my husband finally got someone on the phone -- and instead of offering help or even basic courtesy, they were sarcastic and rude to him. That level of disrespect is just unbelievable. I strongly recommend AVOIDING Elite Auto Trend at all costs. They should be reported to the New Jersey Division of Consumer Affairs. DO NOT TRUST THIS DEALERSHIP, they are dishonest and clearly do not value their customers.

Disappointed and frustrated, I had a very unpleasant experience with Elite Auto Trend. At first, the staff seemed friendly and helpful, but things quickly changed after I purchased a vehicle. I soon discovered multiple issues with my contract and noticed unauthorized charges that were NEVER discussed or agreed upon. Since then, i have tried numerous times to contact the dealership by phone and email, but they have completely ignored my attempts to resolve the situation. Every time i managed to speak with someone, I'm told the general manager is "is not available" and they pass on everything to their secretary. This is disgraceful and unprofessional way to run a business. To make matters worse, after a month of trying, my husband finally got someone on the phone -- and instead of offering help or even basic courtesy, they were sarcastic and rude to him. That level of disrespect is just unbelievable. I strongly recommend AVOIDING Elite Auto Trend at all costs. They should be reported to the New Jersey Division of Consumer Affairs. DO NOT TRUST THIS DEALERSHIP, they are dishonest and clearly do not value their customers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DO NOT buy a car from here. I repeat DO NOT buy a car from here. First of all they list prices places and then when you go in the car is 10k more and they will flat out tell you that they do that just to get you to come into their dealership. False advertisement at its best. The cars salesman are flat out sneaky and untrusting people. Once you get past that if you still stay like I wrongfully did. I ended up purchasing a $28,000 BMW. The car facts checked out and looked good. I sadly ended buying the car. I had the car for not even a month before it started driving weird. I took it to three different mechanics to find out the car needed $15,000 in fixing. I talked to the dealer and they wouldn’t do a thing. I have never in my life met more conniving dishonest people. If you read a lot of the reviews they are all 5s and 1s. The 5 ratings are done by the employees and friends of. The 1s reviews are the truth about this place. I do not want to see anyone go through what I have so please DO NOT buy a car from here. I am also contacting the BBB.

DO NOT buy a car from here. I repeat DO NOT buy a car from here. First of all they list prices places and then when you go in the car is 10k more and they will flat out tell you that they do that just to get you to come into their dealership. False advertisement at its best. The cars salesman are flat out sneaky and untrusting people. Once you get past that if you still stay like I wrongfully did. I ended up purchasing a $28,000 BMW. The car facts checked out and looked good. I sadly ended buying the car. I had the car for not even a month before it started driving weird. I took it to three different mechanics to find out the car needed $15,000 in fixing. I talked to the dealer and they wouldn’t do a thing. I have never in my life met more conniving dishonest people. If you read a lot of the reviews they are all 5s and 1s. The 5 ratings are done by the employees and friends of. The 1s reviews are the truth about this place. I do not want to see anyone go through what I have so please DO NOT buy a car from here. I am also contacting the BBB.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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