Longhorn Auto Group

I should've read reviews before coming here. Here's my honest review. I came to look at a truck, given most dealerships purchase vehicles through auction, this dealer did not hesitate to put their vehicle up online without taking care of warning lights, damages etc. I gave a 2 star because I really like the Toyota tundra I purchased from them. Heres the kicker... I was promised a tank of gas (5 miles left of range on the truck) and the vehicle to be delivered to my home address an hour away. None of those things happened. 2 days later, I took it upon myself to get the vehicle myself. So, I took 2 hours of a friends time and filled up the tank myself. Oh--It was dirty and still had the previous owners junk in the vehicle. The worst part, I was not prioritized when I purchased the vehicle. I was pushed to the side while the salesman prioritized walk in customers. Customer service was trash in my opinion.

I love Bernard . But he seems to be the only sales person on the floor. Looked at a dodge that before we started it the engine light was on . As we started it it shook real bad . They took it to the back and said it was a o2 sensor. So we asked for the keys for another vehicle. And waited while he looked for another customer that wanted to see the same vehicle. But he had left 30 minutes earlier. Due to the fact he got tired of waiting. We told him he was gone . And thought he was gonna give us the keys but then he went to tend to another customer. So we left . Wait approximately and 1 and half hours trying to get a vehicle to test drive drove nothing. But our own car out of there .

They didn’t push for a sale,that made me very happy. I’m still looking but the camero looks like a very good option

Flew in from Minneapolis a day before I needed to be here, just to see a particular car they have for sale. I arrived beforetheir posted closing time only to find out they are closed early and no one is there. I messaged them on FB through the ad they had posted asking if they closed early for the day, when they responded I explained the situation and was told that no they didn't leave early for the day. I pointed out the time I messaged them and that I had been there walking around their lot for a few minutes before that message and they were clearly closed early. This person stated he would have a talk with the store manager in the morning. Then we moved onto the car at hand and this same person running the FB account informed me I should go to a different dealership to see if I fit in the car they have for sale......???.... What?! I'm a tall guy and want to see if I fit in a little sports car and see the condition of the car before I buy it, but since it's in the owners garage I can't sit in the car?! How are you going to sell it if you can't see it? I've been in sales/recruiting for the Army for a long time and I have never seen anything like this. I was 100% ready to buy the car and already had the shipping service ready to transport the car back to MN too. I'm not sure how easy it is to throw $90,000 sales out the window like that, but as you told me "good luck" with your business, treating people like this. Luckily for me there is another one in the same color just up the road.

I just got off the phone with Robert Barnes... We fought hard on both teams and got into some serious discussions but over all I was trying my best and so was he ... I guess it's just the way it's done. No hard feelings I ended up buying the truck... Let's see what happens next