Reviews
It was an awesome experience.
It was an awesome experience. Everyone I worked with was professional, helpful, friendly, and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Brittany, thank you so much for your 5-star review! We are so glad to hear that you found our entire team helpful and easy to work with. We hope to see you back again soon!
Mario is the best.
Mario is the best. He helped me out with my truck when I needed it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! Mario is sure to be pleased to hear that he made such a great impact on you. We all hope to see you back with us again soon.
Excellent reception.
Excellent reception. Excellent mechanic Dan, explained every detail before performing tasks. Excellent communication. Great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! Thank you for your positive feedback. We're glad to have provided you with an excellent service experience. Thank you for your business and come see us again soon!
Dealer was very easy to work with and provides a good
Dealer was very easy to work with and provides a good value to its customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!
I brought my car in because I had a klunk noise coming
I brought my car in because I had a klunk noise coming from the rear, they found the problem right away and took care, very pleased with the service dept.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs.
The staff was pleasant and easy to work with.
The staff was pleasant and easy to work with. The gentleman I worked with was very helpful and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're glad to hear that our team helped make your sales experience such a great one. Thank you for choosing Rothrock. Please come see us again soon!
The service department was great!
The service department was great! Mario kept me up to date on all aspects of the diagnosis and repairs, and everything was done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's what we like to hear! Thank you for taking the time to let us know how we're doing. We are proud to be entrusted with your service and look forward to seeing you again for your future service needs.
Great customer service!
Great customer service! Spence was super helpful, and the process was fairly easy. I would recommend Rothrock.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the recommendation! We always love to hear when our customers had a great experience. We hope to work with you again in the future!
Dan was very kind and answered any questions I had very...
Dan was very kind and answered any questions I had very quickly throughout the whole process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for taking the time to let us know how we are doing! We appreciate the kind words about Dan. Please come back and see us for any of your future car needs!
This place is horrible to deal with.
This place is horrible to deal with...after our bad experience when we got the car ( see my other review) now I'm trying to get service scheduled for it and its not any better...I cannot get into the website to schedule an appointment, I try calling but nobody answers, I send a message through the website and finally somebody calls me back just to find out they do not have appointments when I need it but when they feel like working...I only go there once a year for a free inspection and maybe I shouldn't go there at all...buyers beware.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there – we appreciate you for taking the time to leave us a review. We are saddened to hear that your experience hasn’t been great. Here at Rothrock Motor Sales, we strive for an excellent customer experience. With that said, we would like to learn more about your experience, so we may work together to find an appropriate resolution. Please feel free to reach out to our General Manager, Ron Carl, at 484-223-0554.
FYI...that "free" inspection that I mentioned is not really free...they give you a free state inspection, but they charge $50 for the emission part...I do not think I need to mention this at this point, but I will not go to this place ever again.