Reviews
The service was excellent and timely, I appreciated the...
The service was excellent and timely, I appreciated the car report card and the pricing was fair
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear everything was done quickly and to your satisfaction! Thanks for taking the time to leave a review! Please let us know if there is anything else we can do for you; we are more than happy to help!
I made an appointment for Jeep service for ONE THING. I...
I made an appointment for Jeep service for ONE THING. I dropped my Jeep off the evening before. I get a call AT THE END OF THE DAY the day of my appointment for them to tell me the part they need (THAT ONE THING I MADE AN APPOINTMENT FOR) is on back order and there is no ETA for the part. Why did I make this appointment over a week ago if they weren’t going to have the part, and why did it take them all day to even begin working on my Jeep when they asked if I was going to wait for it. They said it would take two hours. I’m sick of dealing with such incompetence. 0/5 stars.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there – thank you for sharing your candid feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your earliest convenience. Thank you again.
My husband and I have a wonderful experience at Rothrock....
My husband and I have a wonderful experience at Rothrock. They have just want we wanted and the sales people were very knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Thank you for the feedback, and have an awesome day!
East transaction, no hassles whatsoever. Sheldon was...
East transaction, no hassles whatsoever. Sheldon was great and will do business again with rothrock
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for leaving us this response!
Very pleased with their service and repair cost . I trust...
Very pleased with their service and repair cost . I trust them with all my vehicles. I own a older Nissan Frontier and they never try to sell me unnecessary repairs.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the amazing feedback! We are happy to hear you are completely satisfied with the service done to your vehicle. We hope you'll come back and see us soon!
I always know that the work is done with no issues never...
I always know that the work is done with no issues never have to come back a second time for the same thing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating and kind feedback. Your loyalty and trust in our team is much appreciated!
Had to have my stickers replaced.Excellent service. In...
Had to have my stickers replaced. Excellent service. In and out about an hour. Very nice and pleasant people to work with. Thank you Matthew Cautilli
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! We're happy to serve you and hope you visit us again in the future!
Great service and a very friendly staff, I will choose...
Great service and a very friendly staff, I will choose them over any other dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your loyalty means more to us than you know. Thank you for taking the time to leave us this great feedback and of course for always choosing Rothrock!
Service rep was very pleasant. For drop in oil changes...
Service rep was very pleasant. For drop in oil changes can maybe make process quicker if possible or only do scheduled
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback! We're always open to hear how we can make your next visit better. We appreciate you!
Rothrock Nissan is about 110 miles and a 2 hour round...
Rothrock Nissan is about 110 miles and a 2 hour round trip with tolls from where I live. I hate to travel 5 minutes out of my way for anything but gladly made that trip and purchased a 2021 Nissan Kicks for sticker price during the inventory chip shortage. Rothrock, GM Nate Marinelli and Ethan MacLean treated me fairly and with respect. While waiting for the vehicle to arrive during transit I was kept informed and my text or email questions were always promptly answered. It should be pointed out I live a 1/2 mile walk from a Nissan dealer I previously purchased a 2020 Kicks from in 5/2020. I tried buying an additional Kicks from my local Nissan dealer (this time a 2021) but they tried ripping me off for $1,200 over sticker for the identical Rothrock vehicle during the inventory chip shortage. Another dealer 1/2 way between me and Rothrock tried ripping me off for the identical Rothrock vehicle for $3,000 over sticker. I would again gladly drive the 110 miles and 2 hours round trip again to purchase a vehicle from Rothrock Motor Sales for the fair deal and respect lacking from other 2 other Nissan dealers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, this is amazing to hear! We're so glad you made the trip and trusted our team to give you the best deal possible. We appreciate your business more than you know. If you need anything at all, do not hesitate to reach out. Welcome to the Rothrock Family, we hope you're loving your new kicks!